Thank you Adobe: I have been a member of Adobe CC for years. Today I couldn't open an image into PS from Bridge. Did all of the updates and nothing. I called Adobe and the tech. spent...

philo Loc: philo, ca

I have been a member of Adobe CC for years.
Today I couldn't open an image into PS from Bridge. Did all of the updates and nothing.
I called Adobe and the tech. spent about an hour resetting all of my software. Everything is now perfect. So a big thanks to their customer service. Well worth the $10.00 per month

speters Loc: Grangeville/Idaho

philo wrote:

I have been a member of Adobe CC for years.
Today I couldn't open an image into PS from Bridge. Did all of the updates and nothing.
I called Adobe and the tech. spent about an hour resetting all of my software. Everything is now perfect. So a big thanks to their customer service. Well worth the $10.00 per month

Dngallagher Loc: Wilmington De.

philo wrote:

I have been a member of Adobe CC for years.
Today I couldn't open an image into PS from Bridge. Did all of the updates and nothing.
I called Adobe and the tech. spent about an hour resetting all of my software. Everything is now perfect. So a big thanks to their customer service. Well worth the $10.00 per month

Good deal!

wrangler5 Loc: Missouri

Any idea what the problem was? What changed between today and the last time you used the software successfully?

philo Loc: philo, ca

wrangler5 wrote:

Any idea what the problem was? What changed between today and the last time you used the software successfully?

after working in camera raw i couldn't open the image in PS.
the teck. update and deleted some of the old PS and changed a lot of the perferences. took almost an hour

mborn Loc: Massachusetts

Great service

Strodav Loc: Houston, Tx

So, I have been using LR Classic CC for a while now with no real problems. Installed all the updates. I went to import about 500 images and LR hung while creating the DNGs. They all downloaded the 2nd time, so I thought, and began editing. Several crashes doing random things like exporting, hitting the F key for full screen, ... Some of my images show the dreaded ! point saying they can't be read. I am pretty sure it's the software, but ran a full set of diags on my rig including memtest, processor tests, and disk checks, which took several hours with no errors found. Right now, I'm very frustrated.

tcthome Loc: NJ

wrangler5 wrote:

Any idea what the problem was? What changed between today and the last time you used the software successfully?

I'm curious also.

ronichas Loc: Long Island

I have had a few issues with ps 2020. One of my filters did not move over and I can't quite figure out how to put it in the new ps.

I also had an issue when trying to crop. I am not sure if they changed it but the only way I can transform an image in a composite is to to to the Edit>free transform. It is not working with the tool for cropping. The handles go to the entire image, not the composite, even though the composite layer is active.

Any thoughts?

jerryc41 Loc: Catskill Mts of NY

philo Loc: philo, ca

I would suggest calling Adobe. 1 800 833 6687
best wishes.

dpfoto Loc: Cape Coral, FL

I haven't done the upgrade. My reasoning is, "If it ain't broke, don't fix it."
I have PS5, PS6, PSCC, and PS Classic. I find myself using PS5 and PS6 more than CC or Classic.

Paradise Pirate Loc: Cape Coral, FL

Did updates, updated LR and then I seen new LR symbol, updated, but it was mobile. Wound up losing PS and LR from my photo subscription. Two days, 4 hours on hold with Adobe support. Got Indian help desk & couldn't understand the dialect. Agent put me on hold for a minute (already waited 45 min) and 45 min later I decided hes not coming back. I've been ghosted. 2nd day an agent says I can reload programs from creative cloud but had to transfer after waiting an hour for him. An hour later I am still waiting but was able to set computer to restore point and download PS & LR but am unable to redo updates as of today.
Adobe help desk sucks.

ronichas Loc: Long Island

[quote=philo]I would suggest calling Adobe. 1 800 833 6687
best wishes.[

Thanks so much for posting the number.

ronichas Loc: Long Island

dpfoto wrote:

I haven't done the upgrade. My reasoning is, "If it ain't broke, don't fix it."
I have PS5, PS6, PSCC, and PS Classic. I find myself using PS5 and PS6 more than CC or Classic.

PS has done so much improvements since all the ones you list. The new features, are great.
I feel the new features are worth the upgrades and the $10 monthly charge. Before they started the monthly charge, I would upgrade every other year, costing about $200.

Just sayin..