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Update on D3s/Adorama problem
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Sep 10, 2012 11:59:31   #
prestonphoto Loc: Bath, NY
 
Max Kurz wrote:
It would appear to me,[ having read all your posts] that you owe a big thank you to Helen Oster.
I think she was the moving force behind the solution of this problem !


I agree - things sounded pretty messed up until she got involved and now it's cleared up - almost. Yup - be man and thank her here where we all can see it.

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Sep 10, 2012 12:17:51   #
sudzmonn Loc: here , there , everywhere
 
dumb dee dumb dee dumb , dumb dumb !

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Sep 10, 2012 12:18:03   #
HelenOster Loc: New York
 
Wabbit wrote:
...that's determined by the sender, they can require a signature but their cost for the shipping is more ..... If a signature is Not required and it disappears I believe UPS is not responsible .....


Actually, that isn't true.

It states quite clearly on the Adorama website:

http://www.adorama.com/catalog.tpl?op=FAQ#DeliveryRequirements

Delivery Requirements

A signature is required for most UPS shipments upon receipt. Someone must be at the address to receive the package and sign for it. Packages cannot be rerouted or picked up from UPS. If you require additional help to receive your package, please contact us.

Nevertheless, once a package is handed to UPS it becomes their responsibility. And frequently our packages do go missing from doorsteps because a delivery driver can't be bothered to wait for a signature. Or they arrived smashed to pieces.

And if you think that the Jim Carrey sketch in Ace Ventura http://www.youtube.com/watch?v=4DUWmeRLVRw is beyond belief, then do a quick search of You Tube videos, many of which are from home owners security cameras eg http://www.youtube.com/watch?v=AWe_ICjYJn0&feature=related and http://www.youtube.com/watch?v=qGCdOmykOOg&feature=related

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Sep 10, 2012 12:28:50   #
Jer Loc: Mesa, Arizona
 
The high school will be very happy. Schools dont have that quality of equipment.

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Sep 10, 2012 13:00:29   #
vinnya Loc: connecticut
 
HelenOster wrote:
Wabbit wrote:
...that's determined by the sender, they can require a signature but their cost for the shipping is more ..... If a signature is Not required and it disappears I believe UPS is not responsible .....


Actually, that isn't true.

It states quite clearly on the Adorama website:

http://www.adorama.com/catalog.tpl?op=FAQ#DeliveryRequirements
Helen , thats adoramas policy for it to be signed for, but for others it may not be true i dont remember the last time i signed for a package from ups, if i'm not home they just leave it by the door or off to the side so its not that visable i did buy a lenes from adorama awhile back but dont rember if i signed for it it was a few years ago
Delivery Requirements

A signature is required for most UPS shipments upon receipt. Someone must be at the address to receive the package and sign for it. Packages cannot be rerouted or picked up from UPS. If you require additional help to receive your package, please contact us.

Nevertheless, once a package is handed to UPS it becomes their responsibility. And frequently our packages do go missing from doorsteps because a delivery driver can't be bothered to wait for a signature. Or they arrived smashed to pieces.

And if you think that the Jim Carrey sketch in Ace Ventura http://www.youtube.com/watch?v=4DUWmeRLVRw is beyond belief, then do a quick search of You Tube videos, many of which are from home owners security cameras eg http://www.youtube.com/watch?v=AWe_ICjYJn0&feature=related and http://www.youtube.com/watch?v=qGCdOmykOOg&feature=related
quote=Wabbit ...that's determined by the sender, ... (show quote)

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Sep 10, 2012 14:33:25   #
Wabbit Loc: Arizona Desert
 
HelenOster wrote:
Wabbit wrote:
...that's determined by the sender, they can require a signature but their cost for the shipping is more ..... If a signature is Not required and it disappears I believe UPS is not responsible .....


Actually, that isn't true.

It states quite clearly on the Adorama website:

http://www.adorama.com/catalog.tpl?op=FAQ#DeliveryRequirements

Delivery Requirements

A signature is required for most UPS shipments upon receipt. Someone must be at the address to receive the package and sign for it. Packages cannot be rerouted or picked up from UPS. If you require additional help to receive your package, please contact us.

Nevertheless, once a package is handed to UPS it becomes their responsibility. And frequently our packages do go missing from doorsteps because a delivery driver can't be bothered to wait for a signature. Or they arrived smashed to pieces.

And if you think that the Jim Carrey sketch in Ace Ventura http://www.youtube.com/watch?v=4DUWmeRLVRw is beyond belief, then do a quick search of You Tube videos, many of which are from home owners security cameras eg http://www.youtube.com/watch?v=AWe_ICjYJn0&feature=related and http://www.youtube.com/watch?v=qGCdOmykOOg&feature=related
quote=Wabbit ...that's determined by the sender, ... (show quote)


Hey Doc ..... Helen, read it again, slooowly

The sender, any sender can ship a package with UPS with a signature release ..... This means that if UPS leaves the package at the correct destination without a signature and it disappears UPS will hot be held liable .....

I Didn't say Adorama sends their packages in this manner But apparently you think I did .....

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Sep 10, 2012 15:32:28   #
jimberton Loc: Michigan's Upper Peninsula
 
MT Shooter wrote:
jimberton wrote:
pm i received from this jerk....sempasickanddumb

----------------------------------------

You are a loser. In the future please disregard all and any of my posts. You must live a rather pathetic life to post the nonsense you do. . .get a life.

----------------------------------------

oh and i will disregard the garbage you write.




Once a moron, always a moron.


for sure..because it's true, you cannot fix stupid.

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Sep 10, 2012 17:43:20   #
Burkard01 Loc: SW Michigan, USA
 
I just got my remote for my nikon from adorama... love it. love adorama. only wish they'd drop the price on the tripod I have my eye on. Can't wait to buy more from them.

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Sep 10, 2012 22:53:00   #
mountainman Loc: MOUNTAINS-NORTHWESTERN PENNSYLVANIA
 
With ten of thousands of packages now going throught the
mail, and some of the careless methods that they are handled, it is a wonder that half of the items come through
in decent shape. I have ordered from around four major
Companies for the last ten or more years, and have on ocassion had some thrown on my porch here by UPS or
USPS, or other carriers, and had some visable damage done
to them. Only on one ocasion had an item for one of my
four SLR cameras come in a quite damaged condition. It
was left as usual by the carrier on the porch, and upon opening it, I found the badly damaged merchandise in side
of it. This was from Amazon, from which I started ordering
around two years ago, with no problems from them in all this time. Being this attachment for my camera cost me a little over the $400.00 mark, I made one phone call, and
talked to a Rep. who gave me a return authorization number, and seven days after returning the itme to them,
Amazon credited my banking account for the full amount
of over $400.00 plus the shipping.
No matter what whith all of the tens of thousands of packages comining and going in the mail now through the
internet, there is bound to get a few with some damage to
them. The simplist way to avoid this is to know your Companies that you are dealing with, and check on the
reviews, especially the pros and cons on the products and the businesses that you are ordering from, and it will save
you a lot of trouble in the long run, and one of the best ways is through the UHH membership, and make sure you also check through the web on the follow up reviews of the
items that you are ordering.
Please excuse any mispelling that occur in my e-mails but
I'm over 76 years old, and my eyesight is not that great.
Of the five major companies that I have dealth with over
the last 50 years, some now out of business, I have probably only had to return about a dozen items, which most were replaced, or I was given credit for.
Hope this helps you in some way.
The Mountainman

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Sep 11, 2012 01:10:52   #
TchrBill Loc: Houston, TX
 
WOW! I can't believe I read (ok, skimmed) through the 12 pages of the original post and the 3 (currently) pages of the sequel. That is 90 minutes of my life I will never get back. I do think it is curious that the OP has no other history on this forum except for this rant. I am surprised he picked up two very staunch supporters. Based on those comments, I know of 3 posters I don't need to concern myself with any longer. I guess there is a bright side to every story. :D

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Sep 11, 2012 03:27:54   #
Quickflash Loc: Loganville, Ga
 
Adorama has an impeccable reputation. It is very nice that the OP says he will donate the camera to a school. Beyond that, the OP should seek professional psychiatric help. Can you say "Batshit"?

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Sep 11, 2012 06:38:49   #
HelenOster Loc: New York
 
Wabbit wrote:
...that's determined by the sender, they can require a signature but their cost for the shipping is more ..... ....


The cost to our customers for shipping UPS from Adorama WITH a requirement for signature is NOT more, because we make that requirement.

Unfortunately, if a package is not signed for due to a UPS driver making the unilateral decision to abandon a package on a customer's front step etc, UPS will still very often NOT accept responsibility for the claim. So Adorama has to pay.
That is why we have this requirement.

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Sep 11, 2012 08:57:47   #
Wabbit Loc: Arizona Desert
 
TchrBill wrote:
WOW! I can't believe I read (ok, skimmed) through the 12 pages of the original post and the 3 (currently) pages of the sequel. That is 90 minutes of my life I will never get back. I do think it is curious that the OP has no other history on this forum except for this rant. I am surprised he picked up two very staunch supporters. Based on those comments, I know of 3 posters I don't need to concern myself with any longer. I guess there is a bright side to every story. :D


Hey Doc ..... I'm guessing that I'm one of the posters you're addressing .....

Your skimming leaves a lot to ones imagination, mainly yours .....

Reading and comprehending may have stopped you from making a Donkey out of yourself .....

I would have gone to bat for you the same way I tried to help the OP ..... I've never met him nor have I ever met you, my take on the transaction is purely subjective .....

Your also wrong about the OP's only participation here which you refer to as his rant ..... That's because you don't read, you skim .....

Adorama's buying policy is documented both here and on their site ..... They didn't honor it and tried to scam the OP out of over $2,000.00 .....

If you read the posts instead of skimming the posts you'd already know this .....

Any business can have a problem with a customer, and vise versa and I do not condone the language and actions of the OP, as a matter of fact they're atrocious .....

I've read this scenario before, numerous times, Google it and read them for yourself ..... Adorama has been accused of using this same fraudulent business practice numerous times before .....

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Sep 11, 2012 09:59:35   #
PhotoGator Loc: Florida
 
Semprasectum wrote:
Adorama sent back my Nikon D3s on Friday, but I did not sign for it, so it was sent back to the UPS office here in Kearney, NE. The reason I refused to sign for it, is because I want to sign for it at the UPSs office and then send it directly to APS (a authorized Nikon service center) in Morton Grove, IL. without having opened the packed and UPS being able to say I never opened the package. I want the condition and working order of the camera that I sent to Adorama to be same when I get it back.

Call me paranoid, I'll say prudent. So, I will do that first thing on Monday morning.

Now, what to do with the D3s when I get it back? I currently have 3 Nikon bodies, a D3, another D3s and a D4. . .so the D3s I sent to Adorama for possible sale is not really needed. So I have decided to donate it to one the local high school's journalism department. I should have thought of that earlier instead of going through all of problems that ensued.

So, if APS says the D3s checks out, a group of high school photogs should be happy. I saw them at a football game last night and they are using a D2hs . . . so this should be a nice upgrade.
Thanks to all. :thumbup:
Adorama sent back my Nikon D3s on Friday, but I di... (show quote)


Wait to go brother. Hooray!

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Sep 11, 2012 10:24:25   #
Wabbit Loc: Arizona Desert
 
HelenOster wrote:
Wabbit wrote:
...that's determined by the sender, they can require a signature but their cost for the shipping is more ..... ....


The cost to our customers for shipping UPS from Adorama WITH a requirement for signature is NOT more, because we make that requirement.

Unfortunately, if a package is not signed for due to a UPS driver making the unilateral decision to abandon a package on a customer's front step etc, UPS will still very often NOT accept responsibility for the claim. So Adorama has to pay.
That is why we have this requirement.
quote=Wabbit ...that's determined by the sender, ... (show quote)


Hey Doc ..... Helen, I've come to the conclusion that obviously there is either a communication problem or you are just plain ignorant .....

You consistently respond with evasive and distorted text .....

Maybe English or I should say American is Not your maiden tongue and this could possibly explain your distorted responses .....

Otherwise, it's Ignorance ..... All your posts are just as evasive as the ones that Adorama sent to the OP which leads me to believe that the OP has been conversing with You all along and no one else from Adorama .....

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