Jules Karney Loc: Las Vegas, Nevada

I have this flash and it just stopped flashing. It goes on, lights up but no flash works. What could be the problem? Is there a way to reset the flash?
Thanks in advance for your help.
Jules

jamesl Loc: Pennsylvania

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I am not sure if there is a reset on your Flashpoint flash or not. Check the manual to see. I bought a Godox tt685 about a month and a half or so ago and it did the same as yours, I think. The screen would light up and the display looked normal, the ready light was on but it would not flash at all. I tried just tripping it with the test button and it would still never flash. On it there were 4 buttons side by side along the top right under the display, and pressing the 2 in the middle at the same time does a reset. I tried it and unfortunately for me it didn't fix the issue. I ended up sending it in for repairs. I wasn't too happy with it because it had only flashed a total of about 8 flashes before the problem came up. I am waiting now to get it back and I was told it could take 4 to 6 weeks. Hopefully you will have better luck.

Jules Karney Loc: Las Vegas, Nevada

Hi James: I just looked up on youtube about the flash problem. It seems as though all the customers has had the same problem. One guy said he used it at full power, taking a lot of shots and it just stopped. His belief was I burned out the bulb. I paid about $140.00 at the time, but still gets to warm and stops. Terrible. Thanks for your comments.
Jules

Haydon

He probably overheated the internals. Although most of the higher end speedlights have a level of protection with overheating, excessive continuous use can cause permanent failures.

Moving up to an Flashpoint AD200 or better will help but it won't be hot shoe mounted. I realize monolights, strobes and such with higher powers aren't always the most practical. My speedlights are still used but sparingly.

Jules Karney Loc: Las Vegas, Nevada

I am sure that's what happened. I was shooting quite a few shots and the venue was very dark. I will email Customer Service at Adorama and see what they will do, if anything. Bought it Nov. 21, 2017 as a back up.

Haydon

I can't say what the outcome will be Jules but you at least there's an avenue with Flashpoint since it's Adorama. I'd always recommend buying the Flashpoint brand over any other of the rebranded Godox products. I understand that Godox support is very limited. Adorama is much better with customer support. Good luck and wish you "no more meltdowns".

Jules Karney Loc: Las Vegas, Nevada

Hi Haydon: I will give it a try and see what they come back with. I don't have my hopes up. Thank goodness I bought it on sale so it didn't cost me to much. It's just the point of products holding up.

E.L.. Shapiro Loc: Ottawa, Ontario Canada

I am not exactly familiar with your specific model so I looked up the online service and user manuals. I did not find anything that would shute the und down due to any particular setting, mode selection, power level setting or synchronization mode.

Some modes may have a thermal protection circuit that will shut the unit down if it becomes overheated due to exceeding its duty cycle. that is, from actions like firing too many rapid sequences flashes at full power. Some Flashpoint modes have a "strobing" feature that can wreak havoc on flash tubes and other components and significantly shorten their life.

Under normal usage, flash tube burn out is rare.

My advice is to refer to the manual or fin a U-tube tutorial for you model- there are several. Start the setup sequence from scratch. Also, check some of the obvious pitfalls that we sometimes overlook when we are looking for a complex technical issue, like poor battery condition, dirty or loose battery contacts, a stubborn or faulty on/off switch, or an issue on the foot of the unit whereby it is shorted out and is in a constant firing state. You may still get a ready-light but the unit won't fire.

If you still can't get it to work, the next step is to contact the retailer, distributor or authorized service facility. If the unit is still under warranty, you might get free service or replacement.

Jules Karney Loc: Las Vegas, Nevada

Thank you Mr. Shapiro for your suggestions. The unit is like brand new, only used it a few times. I was shooting a lot at the wedding because the venue was so dark. I contacted Adorama Camera customer service. We will see.

E.L.. Shapiro Loc: Ottawa, Ontario Canada

Shootimg lots at a wedding should not harm a flash unit, especially if it is relatively new. I suspect you have a defective unit and Adorama being a reputable supplier will most likely address your issue. Many of the Chinese imported flash units are good value for the money but every now and again a lemon sneaks by QC.

Jules Karney Loc: Las Vegas, Nevada

Adorama just contacted me a couple of hours after my email. They said a lithium battery last about 3 years and offered to sell me one for 31.99. It didn't matter how often I used the flash. It should be fired at least once a month to keep the battery in good shape.

gwilliams6

I own two Flashpoint V860s Zoom Li-on TTL, two AD200Pros, two AD400Pros, Two AD600Pros and use them heavily and have never had any such issues or failures. Just did a 50th anniversary and wedding reenactment for some friends and used the flashes for over 900 exposures without a single misfire or failure. I do agree buying from Adorama is best as they always stand behind any gear they sell.

lloydl2 Loc: Gilbert, AZ

adorama has a special department that handles the flashpoint repairs. I've been using them for a while now and have not had any problems... I dropped by ad200 once and had to send it in for repairs, since it was my fault (I dropped it), it was not covered under warranty but the replaced it at a much reduced cost for me.... most people in one of my photography clubs use the flashpoints and nobody has had any problems...

E.L.. Shapiro Loc: Ottawa, Ontario Canada

Here's the technical information on the mentioned batteries. If the unit was dormant for a long time after purchase they have a valid position on replacement.