I know this post will likely trigger the B&H faithful into attack mode, but I wish to tell my brief story.

Earlier this week, I noticed that one of the rubber feet from my Sirui W-2204 Tripod had somehow shaken loose and had been lost...yes...bad on me.

Precisely because numerous UHH members sing the praises of B&H, and I had purchased the tripod from B&H, and after searching their website without success for Sirui replacement rubber feet, I called-in. I spoke to 'Jacob'. I explained my problem and asked if he might know of a compatible replacement rubber foot.

Before I could even take my next breath, he gruffly responded "You'll have to call Sirui." So what was missing here? Well, no inquiry as to whether I had purchased the item from B&H, no mention of "I'm sorry we can't help you with this matter but...."

Just a gruff "You'll have to call Sirui," after which I politely replied "Thank You" and ended the call.

BTW, I called Sirui USA and was told that I must submit a service request on their website complete with serial number and bill of sale/receipt. I located the information, submitted a request and I haven't heard back from them yet.

Despite my displeasure with B&H, I did order another manufacturer's replacement product from B&H and it is now installed.

So I ask, where's the customer service? Where's the courtesy?

TY

doclrb

I went back too look at the OP's posts and since there are only 90 of them it was easy to identify the previous time B&H was the subject of his ire. The first time it was an accusation that B&H was being deceptive because they did not ship on Saturday as he expected since the banner read next day shipping when he made the purchase on Friday. It's also not clear whether he was expecting next shipment or next day delivery, since his post made it sound like he was expecting Saturday delivery. In any case the item shipped Monday which would have been the next business day for whatever shipper they would use, as one would have expected. B&H may be open Sunday, but the shippers aren't. That was enough for him to accuse them of being deceptive. I remembered that thread when I saw it and I believe at least a few people posting here also posted to that thread.


Here is his nasty and accusatory post from that thread called "B & H Buyer Beware", as well as the link to it. Needless to say he got a lot of negative feedback.

"Just a word of warning regarding a deceptive business practice on the part of B & H. Today (Friday before Noon), I ordered an item.. a large font orange banner on the page declared "Free Next Day Shipping To (my location). When I checked out I learned that the free delivery was to be Monday, rather than tomorrow, Saturday. Several discussions with various unhelpful individuals at B&H resulted in no change to the delivery date. A condescending explanation was offered that next day delivery is actually next business day delivery (a big difference on a Friday order).

So, I hope listserve members recall this deceptive practice the next time someone sings the praises of B&H, and especially because when a certain online competitor that is frequently bashed on UHH offers free next day delivery for any particular item, Saturday delivery IS a part of their service."

https://www.uglyhedgehog.com/t-536617-1.html

I too am avoiding B&H. When i lived in Brooklyn, I called it bureaucracy and headache. When I ordered after moving to the West, I bought a camera that didn't work properly. The man said, without even listening summarized "She doesn't like it" I learned that they rent equipment and will sell a previously rented camera as "new" because technically it wasn't "sold." Adorama does this sales trick too, though their customer service was a little better. I have a feeling Glazers and Kenmore in the Seattle area do the same with returned rentals.

I went back too look at the OP's posts and since there are only 90 of them it was easy to identify the previous time B&H was the subject of his ire. The first time it was an accusation that B&H was being deceptive because they did not ship on Saturday as he expected since the banner read next day shipping when he made the purchase on Friday. It's also not clear whether he was expecting next day shipment or next day delivery. His post certainly seemed to imply he was expecting Saturday delivery. In any case the item shipped Monday which would have been the next business day for whichever shipper they would use, as one would have expected. B&H may be open Sunday, but the shippers aren't. That was enough for him to accuse them of being deceptive. I remembered that thread when I saw it and I believe at least a few people posting here also posted to that thread.


Here is his nasty and accusatory post from that thread called "B & H Buyer Beware", as well as the link to it. Needless to say he got a lot of negative feedback.

"Just a word of warning regarding a deceptive business practice on the part of B & H. Today (Friday before Noon), I ordered an item.. a large font orange banner on the page declared "Free Next Day Shipping To (my location). When I checked out I learned that the free delivery was to be Monday, rather than tomorrow, Saturday. Several discussions with various unhelpful individuals at B&H resulted in no change to the delivery date. A condescending explanation was offered that next day delivery is actually next business day delivery (a big difference on a Friday order).

So, I hope listserve members recall this deceptive practice the next time someone sings the praises of B&H, and especially because when a certain online competitor that is frequently bashed on UHH offers free next day delivery for any particular item, Saturday delivery IS a part of their service."

https://www.uglyhedgehog.com/t-536617-1.html