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Picasa & Missing Audio
Feb 20, 2013 00:23:43   #
richard Loc: Mamaroneck, NY
 
I recently purchased the Panasonic ZS19 and I have been using Picasa to down load my pictures from the SD card.
I took some movies last weekend and when i tried to view them with Picasa there was no audio. I tried several SD cards thinking mine might be bad, but that wasn't the case.
Does anyone have an idea what went wrong, or is Picasa not able to get audio with video with this model camera?

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Feb 20, 2013 00:32:31   #
St3v3M Loc: 35,000 feet
 
Two other sites report the same
http://forums.dpreview.com/forums/thread/3386728
http://connect.dpreview.com/forums/thread/3386713
- includes steps to try

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Feb 20, 2013 01:31:42   #
Nikonian72 Loc: Chico CA
 
I use Picasa 3.9, but I download images from my memory card directly to a pre-selected PC folder. Nothing is ever missing.

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Feb 21, 2013 05:38:30   #
Bunko.T Loc: Western Australia.
 
richard wrote:
I recently purchased the Panasonic ZS19 and I have been using Picasa to down load my pictures from the SD card.
I took some movies last weekend and when i tried to view them with Picasa there was no audio. I tried several SD cards thinking mine might be bad, but that wasn't the case.
Does anyone have an idea what went wrong, or is Picasa not able to get audio with video with this model camera?


I use Picasa for stills/photo's but Windows Media Player for vids. No problem.

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Feb 21, 2013 06:08:44   #
RJM Loc: Cardiff, S Wales, UK
 
I use Picasa and noticed no sound.

It turned out I hadn't enabled the audio on my camera!!! Doh

Otherwise, Picasa is a great tool.

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Feb 21, 2013 12:23:13   #
UP-2-IT Loc: RED STICK, LA
 
richard wrote:
I recently purchased the Panasonic ZS19 and I have been using Picasa to down load my pictures from the SD card.
I took some movies last weekend and when i tried to view them with Picasa there was no audio. I tried several SD cards thinking mine might be bad, but that wasn't the case.
Does anyone have an idea what went wrong, or is Picasa not able to get audio with video with this model camera?


Your main problem is that your using Picasa.

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Feb 21, 2013 12:49:28   #
richard Loc: Mamaroneck, NY
 
I can hear the audio in playback on the camera and also in windows media player. I use to be able to hear the audio when I used a different camera.
Also, when trying to open the video, it takes a long time, it doesn't just open up like it use to.

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