Marvin

Learned a very painful lesson on storing your pics. I puchased a seagate 1.5T external hard drive and have been copying my pictures to it for the last coupld of years. A week ago I got the click of death (did not know about this click of death before) and now I can't get anything to read my HD and I am afraid I have lost all family, sports, vacation, Grandson, work shots, etc, ect. It makes me sick to my stomach to think I have lost them and the 1000's of hour spent on them, worst is my grandson who is three and I have lost those memories.

From reading about it on the internet is looks like Seagate knew this is a problem but does not want to givr any help other then to send it to their support team to fix it. They charge a minimum of $500 just to sniff at it and that does not include the fix. I would probably pay the money just to get the pics back....if I knew they could get them back.

Other than saving pics to something other than a hard drive or a online program like cloud in the future, does anyone have any ideas on how I could possibly get them back, other than sending to Seagate.

skidooman Loc: Minnesota

That bites, I bought one of them also. Good luck on getting your pics back.

jimni2001 Loc: Sierra Vista, Arizona, USA

They can retrieve the photos. They will simply change the disc in your hard drive to another hard drive. It will take them about 15 to 20 minutes. I have a disc that this needs to be done to also. The price I got was from $700 to $2700. I can't afford the least of that price range. Mine is a Western digital 3tb drive. Check out Data Savers. They say they will do a recovery for 1.5-2tb for $549 if it is not mechanical or $849 if it is mechanical. Yours sounds to be mechanical. Good luck with it.

JR1 Loc: Tavistock, Devon, UK

THREE backups are always essential, DAILY, WEEKLY and MONTHLY and NEVER EVER only one hard drive

JR1 Loc: Tavistock, Devon, UK

What exactly is wrong with the drive

JR1 Loc: Tavistock, Devon, UK

Found this,

Whoo-hoo! fixed it!!!

I've had the Click of Death for several weeks on my 1TB External Seagate drive. Unfortunately I bought it for cash and didn't save the receipt more than a couple of months expecting it to be as "bullet-proof" as my previous Seagate purchases.

Anyway I tried different USB ports, replacing the cable etc. Nothing worked.

Then I downloaded and ran libusb-win32 from Sourceforge and it seems to have fixed the problem.


Read more: Seagate hard disks suffer from "click of death" | News | PC Pro http://www.pcpro.co.uk/news/352816/seagate-hard-disks-suffer-from-click-of-death#ixzz2F8tA2tWC


Have YOU tried other ports, another laptop/pc,

skidooman Loc: Minnesota

2 external drives, computer hard drive, off site and CDs covers it for me. It just bites that I now know one of my externals is not all is cracked up to be.

MtnMan Loc: ID

You might try a local computer store. Some of them can do amazing things for very modest prices.

MT Shooter Loc: Montana

I back-up my photos on 2 seperate external drives for safety. I also save the critical images to DVD as they are cheap and VERY long term when properly stored.

normsImages Loc: Alabama for now

Exactly what I do except the DVD’s are in a safety deposit box and one of the external HD’s are off site (in locker at work). This way if something happens at home I’m still covered.

Festina Lente Loc: Florida & Missouri

There is an old saying in computer science:
"There are three things certain in life: Death, Taxes and Hard Drive failure."

But we tend to be lulled into complacency by the lack of an immediate consequence when not proactively managing any of these.

I truly hope you get your images back. And yes, it may cost $ to do so, but considering what you have lost and the time invested, it is worth it.

RocketScientist Loc: Littleton, Colorado

Pull the drive out of the enclosure and try it in another USB enclosure. If you're lucky, it might work.

I've heard stories of people placing the drive in a freezer and getting lucky bringing it up cold. I was never successful with that one though.

Data recovery is expensive, but worth it.

tramsey Loc: Texas

Like JR1 says all its not lost.
There's a couple of things you can try, an easy one is to put the drive in the refrigerator over night and in the morning take it out and QUICKLY plug it in and see if you can retrieve your photos. It worked a couple of times for me. If that doesn't work there are several programs out that will retrieve them just use your friend Google. Then there is Kim Komando. She calls herself the Digital Goddess. She has a radio show and is VERY knowledgeable about computers. Go to her site and click on downloads. There are several categories to choose from, haven't a clue where she hides this. This is the reason I went to Carbonite, unlimited storage for around sixtey bucks a year. It is a cloud site. I have used it for several years and have had no problems. My computer has crashed several times in the past years and when I get it back working, I just download my files. The only thing about it, is that it is a test of patience. Good luck, I hope you get them back :) :) :thumbup:

Sheila B

Tramsey, can you explain more on Carbonite and why you will need "patience"
For uploading your pics or finding and downloading? And do you use an external, as well? Very curious!
Thanks!

stableflame

Check the serial number of the drive, go onto the seagate website where you should be able to input the serial number somewhere and check the warranty period, if it's still covered you may be able to get seagate to sort the problem for you free of charge.