"Dealing with Questionable Buyers": I recently posted a couple of ads "Equipment for sale". This is something I have done for many years with little or no trouble. In this case...

brabusa Loc: Jacksonville FL

I recently posted a couple of ads "Equipment for sale". This is something I have done for many years with little or no trouble. In this case however, problems have developed. Since it happened here, I thought I'd seek a solution by asking my fellow Hedgehogs.
I placed two ads, one for a replacement collar for a Nikon 200mm-500mm lens as well as one for a replacement foot for a Nikon 80mm-200mm or 500mm lens. Both items were sold rather quickly and in my haste to complete these sales, I mailed the items to the wrong buyers. The one who ordered the collar got the foot and the one who ordered the foot got the collar. When informed of this I offered to cover the costs to exchange them.
An additional problem suddenly arose. The buyer who ordered the foot claimed the item was not what he wanted or saw in the ad. while exchanging PMs with him, he stated the photos with the ad clearly showed both the collar and the foot. I checked my ads and I understood what he stated to be somewhat understandable. I included 5 photos for the foot, 4 that show only the foot and 1(for illustration purposes) that showed the foot attached to the lens with the collar. I thought it would be clear that the ad was only for the foot since the KIT for the same lens(collar and foot) sells for $295.00 and my collar was listed for $80.00.
Now, here is where we stand: The buyer who got the collar and wanted the foot agreed with my suggestion, returned the collar to me and asked that I forward the foot to him when I received it(thank g-d). However the buyer who got the foot and said he wanted the collar decided not to deal with me as he already went out and bought the item elsewhere. He only wanted a refund. I agreed and told him I'd refund his purchase when he returned the foot. It's been a couple of weeks now and I am in possession of the returned collar, but after repeated PMs the buyer who got the foot has not answered or returned the foot. I have sent 5 private messages to no avail or response. Looking for suggestions. Should I list his name???

BebuLamar

brabusa wrote:

I recently posted a couple of ads "Equipment for sale". This is something I have done for many years with little or no trouble. In this case however, problems have developed. Since it happened here, I thought I'd seek a solution by asking my fellow Hedgehogs.
I placed two ads, one for a replacement collar for a Nikon 200mm-500mm lens as well as one for a replacement foot for a Nikon 80mm-200mm or 500mm lens. Both items were sold rather quickly and in my haste to complete these sales, I mailed the items to the wrong buyers. The one who ordered the collar got the foot and the one who ordered the foot got the collar. When informed of this I offered to cover the costs to exchange them.
An additional problem suddenly arose. The buyer who ordered the foot claimed the item was not what he wanted or saw in the ad. while exchanging PMs with him, he stated the photos with the ad clearly showed both the collar and the foot. I checked my ads and I understood what he stated to be somewhat understandable. I included 5 photos for the foot, 4 that show only the foot and 1(for illustration purposes) that showed the foot attached to the lens with the collar. I thought it would be clear that the ad was only for the foot since the KIT for the same lens(collar and foot) sells for $295.00 and my collar was listed for $80.00.
Now, here is where we stand: The buyer who got the collar and wanted the foot agreed with my suggestion, returned the collar to me and asked that I forward the foot to him when I received it(thank g-d). However the buyer who got the foot and said he wanted the collar decided not to deal with me as he already went out and bought the item elsewhere. He only wanted a refund. I agreed and told him I'd refund his purchase when he returned the foot. It's been a couple of weeks now and I am in possession of the returned collar, but after repeated PMs the buyer who got the foot has not answered or returned the foot. I have sent 5 private messages to no avail or response. Looking for suggestions. Should I list his name???

I recently posted a couple of ads "Equipment ... (show quote)

I guess don't refund because he doesn't communicate with you.

jerryc41 Loc: Catskill Mts of NY

brabusa wrote:

I recently posted a couple of ads "Equipment for sale". This is something I have done for many years with little or no trouble. In this case however, problems have developed. Since it happened here, I thought I'd seek a solution by asking my fellow Hedgehogs.
I placed two ads, one for a replacement collar for a Nikon 200mm-500mm lens as well as one for a replacement foot for a Nikon 80mm-200mm or 500mm lens. Both items were sold rather quickly and in my haste to complete these sales, I mailed the items to the wrong buyers. The one who ordered the collar got the foot and the one who ordered the foot got the collar. When informed of this I offered to cover the costs to exchange them.
An additional problem suddenly arose. The buyer who ordered the foot claimed the item was not what he wanted or saw in the ad. while exchanging PMs with him, he stated the photos with the ad clearly showed both the collar and the foot. I checked my ads and I understood what he stated to be somewhat understandable. I included 5 photos for the foot, 4 that show only the foot and 1(for illustration purposes) that showed the foot attached to the lens with the collar. I thought it would be clear that the ad was only for the foot since the KIT for the same lens(collar and foot) sells for $295.00 and my collar was listed for $80.00.
Now, here is where we stand: The buyer who got the collar and wanted the foot agreed with my suggestion, returned the collar to me and asked that I forward the foot to him when I received it(thank g-d). However the buyer who got the foot and said he wanted the collar decided not to deal with me as he already went out and bought the item elsewhere. He only wanted a refund. I agreed and told him I'd refund his purchase when he returned the foot. It's been a couple of weeks now and I am in possession of the returned collar, but after repeated PMs the buyer who got the foot has not answered or returned the foot. I have sent 5 private messages to no avail or response. Looking for suggestions. Should I list his name???

I recently posted a couple of ads "Equipment ... (show quote)

Tricky situation. Posting the buyer's name would warn others who are selling here. On the other hand, he could post negative things about you. Make sure you have all of the correspondence between the two of you.

How does the amount he paid compare with what you wanted for the foot? If he does not return the foot and get a refund, how will you wind up financially? If there isn't a big difference in the total amount you received, I would consider the situation settled. If he really wants a refund, he has to send the foot back to you. If you send him a refund before he returns the foot, I doubt you will ever receive the foot.

brabusa Loc: Jacksonville FL

jerryc41 wrote:

Tricky situation. Posting the buyer's name would ... (show quote)

My biggest concern is that the buyer for the foot is waiting for it

jerryc41 Loc: Catskill Mts of NY

brabusa wrote:

My biggest concern is that the buyer for the foot is waiting for it

I'd contact him and tell him that the buyer is not returning it.

brabusa Loc: Jacksonville FL

I told him yesterday that I was still waiting for the foot and his reply was ok. I plan on giving it a few more days before telling him that, but thanks for the suggestion.

BebuLamar

But I had a buyer here on the UHH that is very slow to response to my inquiry. He is actually very good. He paid me more than what I asked for. But I wanted to make sure the item is what he expected before I cash his check but he was kind of slow to response. I guess people don't have much time.

brabusa Loc: Jacksonville FL

I agree with most of what you say, but over a period of 2 weeks and 5 private messages(asking nicely, stating the other buyer is patiently waiting, threatening to report him, threatening to not refund his money) I am quickly running out of patience.

Ollieboy

Post his or her name. Since they seem not to being cooperative you owe them nothing.

brabusa Loc: Jacksonville FL

I would really like to, but I know if I do, I'll probably regret it.

brabusa Loc: Jacksonville FL

I do have 90% of our communications, but I am hoping that either he's away and hasn't seen my messages or sick and unable to respond. I hope I'm correct!

dustie Loc: Nose to the grindstone

brabusa wrote:

I recently posted a couple of ads "Equipment for sale". This is something I have done for many years with little or no trouble. In this case however, problems have developed. Since it happened here, I thought I'd seek a solution by asking my fellow Hedgehogs.
I placed two ads, one for a replacement collar for a Nikon 200mm-500mm lens as well as one for a replacement foot for a Nikon 80mm-200mm or 500mm lens. Both items were sold rather quickly and in my haste to complete these sales, I mailed the items to the wrong buyers. The one who ordered the collar got the foot and the one who ordered the foot got the collar. When informed of this I offered to cover the costs to exchange them.
An additional problem suddenly arose. The buyer who ordered the foot claimed the item was not what he wanted or saw in the ad. while exchanging PMs with him, he stated the photos with the ad clearly showed both the collar and the foot. I checked my ads and I understood what he stated to be somewhat understandable. I included 5 photos for the foot, 4 that show only the foot and 1(for illustration purposes) that showed the foot attached to the lens with the collar. I thought it would be clear that the ad was only for the foot since the KIT for the same lens(collar and foot) sells for $295.00 and my collar was listed for $80.00.
Now, here is where we stand: The buyer who got the collar and wanted the foot agreed with my suggestion, returned the collar to me and asked that I forward the foot to him when I received it(thank g-d). However the buyer who got the foot and said he wanted the collar decided not to deal with me as he already went out and bought the item elsewhere. He only wanted a refund. I agreed and told him I'd refund his purchase when he returned the foot. It's been a couple of weeks now and I am in possession of the returned collar, but after repeated PMs the buyer who got the foot has not answered or returned the foot. I have sent 5 private messages to no avail or response. Looking for suggestions. Should I list his name???

I recently posted a couple of ads "Equipment ... (show quote)

Doesn't the *Feedback* label under each "User Profile" also give a way to report the problem, so that other members who may consider dealing with that person can be forewarned, if they take the time and initiative to check there?
At least, in that method, it's possible for you to go back and remove the comment and rating if the conflict is acceptably resolved.
Clicking the (?) at the *Feedback* label under a User Profile, gives information and things to coneider.
A comment post in a thread is basically permanent.

Considering, it also may be another way to start or add to a war of words in potentially contentious conflicting posts, as jerryc41 made mention in his earlier reply.

Not a comfortable situation for you to have ended up encountering!!
I'm sure any of us who wants to be reasonable would like to be forewarned of the potential in dealing with someone who displays difficult dealings between members.