Amazon Return - Again: I received the replacement for the wrong item that Amazon sent, and it's duplicate of thew wrong item they sent originally. My only option was a phone call...

jerryc41 Loc: Catskill Mts of NY

I received the replacement for the wrong item that Amazon sent, and it's duplicate of thew wrong item they sent originally. My only option was a phone call, because there was no option on the Amazon site. When I spoke to the Amazon rep, she didn't have an option to deal with this situation, either. She had to contact another department. After ten minutes, they agreed to send me a code to return it for a refund.

I'm afraid to order the item again because I doubt they will get it right. I'll look for it elsewhere. They sent me photo paper, instead.

https://www.amazon.com/gp/product/B07D7JWQWM/ref=ppx_yo_dt_b_asin_title_o00_s02?ie=UTF8&th=1

pj81156 Loc: St. Petersburg, FL

Again, whining about Amazon.

chrissybabe Loc: New Zealand

I have seen this happen elsewhere. You order something and the wrong thing turns up, you complain and go through the return process and a reorder is sent. It is the same wrong thing again. The wrong items are in the bin and they keep getting picked over and over. Because they have minimized any human interaction nobody has the gumption to recheck the bin so it keeps repeating. This is one of the consequences of AI.

jerryc41 Loc: Catskill Mts of NY

chrissybabe wrote:

I have seen this happen elsewhere. You order something and the wrong thing turns up, you complain and go through the return process and a reorder is sent. It is the same wrong thing again. The wrong items are in the bin and they keep getting picked over and over. Because they have minimized any human interaction nobody has the gumption to recheck the bin so it keeps repeating. This is one of the consequences of AI.

Walmart has different brands at a fraction of the price. $0.46 vs $1.30 per sheet. I'm not rushing into this, though.

kvanhook Loc: Oriental, NC

Chrissybabe nailed it. I've been through the "wrong bin" process myself. Nobody seems to recognize the problem until the wrong thing has been shipped numerous times, if they ever recognize it at all.

Mark Sturtevant Loc: Grand Blanc, MI

There are 3 versions of that print paper. Probably not relevant, but be sure you are ordering the right one. Or go to an office supply store. They REALLY need the business.

chrissybabe Loc: New Zealand

There is one serious flaw with AI. It is only as good as it has been programmed to be. If the programmer didn't consider one or more possibilities then neither will the AI. And since the programmer is probably a recent university graduate aged 26 with little life experience then so will the AI be.

williejoha

Why do you even deal with them? You must get some enjoyment out of it otherwise you would find a different merchant. JMHO
WJH

jerryc41 Loc: Catskill Mts of NY

williejoha wrote:

Why do you even deal with them? You must get some enjoyment out of it otherwise you would find a different merchant. JMHO
WJH

I have very few problems with Amazon. Between my son and me, we place thirty-three orders in November, totaling $1,160. One error isn't bad. One item I ordered was still inactive after two weeks, and I was able to cancel it with no problem.

This post isn't so much a complaint as a message about how automation can go wrong. An oddity. Amazon offered me no way to correct the problem online, and when I spoke to a rep, she couldn't find a way, either. She had to consult with two other departments. The solution was to return it for a refund, but I would have to re-order it to get the right item. Their system did not refer to my original order to see what to send. They simply sent the wrong item that they sent originally.

Old Coot

chrissybabe wrote:

There is one serious flaw with AI. It is only as good as it has been programmed to be. If the programmer didn't consider one or more possibilities then neither will the AI. And since the programmer is probably a recent university graduate aged 26 with little life experience then so will the AI be.

You nailed it.