Ourspolair

Had problems with the latest versions of ON1 RAW - crashing every time I opened it.
I was using the latest NVidia drivers (Studio version).
Changed to gaming version and everything now working OK.
It was an annoying bug - hope this helps anyone else using the Studio driver.

Hava a great day

George

Peteso Loc: Blacks Hills

There is a setting in ON1 that substantially resolved my issues with the NVIDIA driver conflicts. In the main menu (on the top of the ON1 opening screen), under Edit, choose Preferences. In the Preferences window, select System. Then select the System Tab, and look at the AI Processor option, which is a pulldown list. The default is probably Auto; change it to the NVIDIA driver. By the way, I use a PC, but my understanding is that the Mac version of ON1 is very similar.

I am very happy with ON1, with the exception of their customer service/support. The conflicts with the NVIDIA drivers have been going on entirely too long, and their ostrich-like responses (or lack thereof) makes appear ON1 to have their heads in the sand, with an attitude of indifference. Also, I am familiar with the realities and economics of phone support, particularly for complex software. Some companies have customer support available on fee-based support options. Of course, many users want free support, but there are users (like me) whose time is more important than their money, albeit at reasonable levels that are high enough to make economic sense for providers.

Hope this helps...

jerryc41 Loc: Catskill Mts of NY

NVIDIA should work this into their advertising somehow.😁

https://www.youtube.com/watch?v=LeFiCR9GUWg

JBGLADSTONE Loc: Oregon

I am using an older PC with Nvideo 2 GB card. A few days ago when I opened ON1, a window opened and stated " Need GL3.3 or newer."
I downloaded the latest drivers from Nvidia and the latest upgrade from ON1 works great. In fact, it appears that the updating made my older computer now runs a little faster.

Zaydewise Loc: Nashville TN

Thanks for that info. I have had some issues with AI and I hope your suggestion fixes the issue.

Ourspolair

I had already done this, since the NVidia driver did not detect ON1 as an application, but thanks for sharing.

47greyfox Loc: on the edge of the Colorado front range

Another thing you'll want to do if not already done so..... is open the "NVIDIA Control Panel..... Select "Manage 3D Settings"..... Select the "Program Settings" tab......
You'll see "1. Select a program to customize. If ON1 does doesn't appear, click on "Add" and a box will pop up that says "Select a program"
Navigate to the ON1 executable and select it, then click on "Add Selected Program".
2. Specify the settings for this program..... go to CUDA - GPUs, click on Use global setting (all), and you'll see a drop down that should list your NVIDIA card with a check next to it. Assuming that's the case, click on "OK" and "Apply. "Close the NVIDIA Control Panel and reboot.
Here are the instructions on the ON1 site:
https://on1help.zendesk.com/hc/en-us/articles/115000138471-How-to-Update-Video-Card-Driver-and-Set-Default-GPU-Open-GL-3-3-Error-Windows-Only-