Lightroom Version 12.3 Issue on Mac Ventura: Yesterday spent 3+ hours with Adobe after Lightroom Classic (version 12.3) failed to open. I Contacted Adobe chat and the 1st support rep...

Bogin Bob Loc: Tampa Bay, Florida

Yesterday spent 3+ hours with Adobe after Lightroom Classic (version 12.3) failed to open. I Contacted Adobe chat and the 1st support rep spent 2+ hours troubleshooting - changing preferences, installing 12.3, reinstalling 12.1 and 12.2, inadvertently loading an old catalog - etc. Then we disconnected.

I contacted support again - this time I connected with a knowledgeable support rep. and was able to locate my current catalog who's location was changed by rep #1. Conclusion: He resolved with a work around having to do with access error (sorry that's all I heard). A new version 12.4 coming out shortly

'My' Lessons:
1. maintain you active catalog under User>Pictures>Lightroom
2. name that catalog such that you will recall it - I used a name and date
3. confirm you are backing up at least daily to a location different than where you primary catalog resides
4. consider a spare backup on an external drive monthly

adedeluca Loc: holbrook ny

I agree. but I have an old Lightroom it is NOT very intuitive

adedeluca Loc: holbrook ny

I agree. but I have an old Lightroom it is NOT very intuitive

DirtFarmer Loc: Escaped from the NYC area, back to MA

Bogin Bob wrote:

...'My' Lessons:
1. maintain you active catalog under User>Pictures>Lightroom
2. name that catalog such that you will recall it - I used a name and date
3. confirm you are backing up at least daily to a location different than where you primary catalog resides
4. consider a spare backup on an external drive monthly

4. backing everything up on an external drive should not be merely considered, it should be essential.

Bogin Bob Loc: Tampa Bay, Florida

Thanks, I was not clear #1, #2, #3 referred to the catalog and #4 was in reference to the catalog file also.
We should all use the 3-2-1 backup https://www.backblaze.com/blog/the-3-2-1-backup-strategy/

DirtFarmer Loc: Escaped from the NYC area, back to MA

Backup is not the original topic so I won't dwell on it beyond saying that it should be universal and automated. Backup should be done continuously. Not just when you think about it. It should be done even when you are distracted by something 'more important'.

Bogin Bob Loc: Tampa Bay, Florida

DirtFarmer wrote:

Backup is not the original topic so I won't dwell on it beyond saying that it should be universal and automated. Backup should be done continuously. Not just when you think about it. It should be done even when you are distracted by something 'more important'.

burkphoto Loc: High Point, NC

DirtFarmer wrote:

Backup is not the original topic so I won't dwell on it beyond saying that it should be universal and automated. Backup should be done continuously. Not just when you think about it. It should be done even when you are distracted by something 'more important'.

That is the theme behind Apple Time Machine. It backs up continuously or on a scheduled basis in the background. I use a 4TB spinning hard drive for Time Machine backups of my 1TB SSD in M1 MacBook Air.

Remember, don't tempt Murphy (Murphy's Law). Be prepared. Drive failure is inevitable.

cindo51

Bogin Bob wrote:

Yesterday spent 3+ hours with Adobe after Lightroo... (show quote)

Great advice! Thanks...sorry for your trouble ...

JD750 Loc: SoCal

DirtFarmer wrote:

4. backing everything up on an external drive should not be merely considered, it should be essential.

IF you care about preserving your images and other digital data. If you don’t care if you lose the images then it’s a waste of money and time to back up the imsges.

JD750 Loc: SoCal

DirtFarmer wrote:

Backup is not the original topic so I won't dwell on it beyond saying that it should be universal and automated. Backup should be done continuously. Not just when you think about it. It should be done even when you are distracted by something 'more important'.

in other words it should be automated.

JD750 Loc: SoCal

burkphoto wrote:

That is the theme behind Apple Time Machine. It backs up continuously or on a scheduled basis in the background. I use a 4TB spinning hard drive for Time Machine backups of my 1TB SSD in M1 MacBook Air.

Remember, don't tempt Murphy (Murphy's Law). Be prepared. Drive failure is inevitable.

I use Time Machine and a time capsule but I have had instances, more than one, over the years, where it mysteriously becomes unreadable and must be started anew. So for that reason I also use other backup methods.

JD750 Loc: SoCal

burkphoto wrote:

Remember, don't tempt Murphy (Murphy's Law).

”anything that can go wrong will go wrong”. I know it all too well!

And Elon’s Musk’s addendum is “and in a way that produces the most entertaining result”.

And Dalton’s (me) corollary’s are:
“Murphy has a sense of humor”
And
“Murphy doesn’t believe in probability”.

flyguy Loc: Las Cruces, New Mexico

burkphoto wrote:

That is the theme behind Apple Time Machine. It backs up continuously or on a scheduled basis in the background. I use a 4TB spinning hard drive for Time Machine backups of my 1TB SSD in M1 MacBook Air.

Remember, don't tempt Murphy (Murphy's Law). Be prepared. Drive failure is inevitable.

DirtFarmer Loc: Escaped from the NYC area, back to MA

JD750 wrote:

in other words it should be automated.

Tell them what you’re going to tell them.

Tell them.

Tell them what you just told them.