Printer issue
Apr 17, 2023 17:05:04 #
Has anyone had any issue with printing a tax return with Turbo Tax? It recommended to save the file with ACROBATDC which I assumed was an upgraded PDF format.
So when I tried printing, the 1st page was so faded it was not legible & the rest were blanks. Tried printed other unrelated documents & got blank pages.
My PIXMA printer has plenty of ink & no maintenance issue. The device manager says no issue with the printer & prints a test page just fine.
The New PDF menu allows for a compatibility check but the options are limited to VISTA & Windows 8 (I'm running 10).
Never had a problem printing PDF files in the past & now I can't print anything.
I'm frustrated & furious - any suggestions?
So when I tried printing, the 1st page was so faded it was not legible & the rest were blanks. Tried printed other unrelated documents & got blank pages.
My PIXMA printer has plenty of ink & no maintenance issue. The device manager says no issue with the printer & prints a test page just fine.
The New PDF menu allows for a compatibility check but the options are limited to VISTA & Windows 8 (I'm running 10).
Never had a problem printing PDF files in the past & now I can't print anything.
I'm frustrated & furious - any suggestions?
Apr 17, 2023 17:33:29 #
First try to print some pdf files. Just get some pdf files not the ones from Turbo Tax and see if it prints correctly. Also print something else like a word document. If so then the problem isn't with the printer.
Apr 17, 2023 17:40:15 #
Get RID of (uninstall) Acrobat DC (annual subscription). Reinstall what you had before (ie Acrobat 10 Pro)!
If you don't have an older version of Acrobat reader, you can likely find one on FileHippo or other internet file site.
If you don't have an older version of Acrobat reader, you can likely find one on FileHippo or other internet file site.
Apr 17, 2023 23:07:21 #
Another option is to do a screen capture of the document and print that... 
Apr 18, 2023 01:28:18 #
You could also EXPORT the PDF to a Word document and Print from Word (or other compatible program).
Apr 18, 2023 02:01:59 #
Apr 18, 2023 08:04:56 #
That's odd. I was able to "print" as a PDF and then print on paper without saving with ACROBATDC. If you can print it as a PDF, you should be able to print the PDF later.
Apr 18, 2023 10:09:49 #
StanMac
Loc: Tennessee
In the print dialog uncheck the box for the “save ink/toner” and see if that gets you a bolder printing.
Stan
Stan
Apr 18, 2023 14:10:13 #
raymondh wrote:
Has anyone had any issue with printing a tax retur... (show quote)
Sometimes with PDF's you have to check a box, I think it's under Advanced, that says Print as an Image. We have to do that at work sometimes.
Apr 18, 2023 14:13:45 #
rbest77701 wrote:
Sometimes with PDF's you have to check a box, I think it's under Advanced, that says Print as an Image. We have to do that at work sometimes.
But the pdf from turbo tax isn't an image.
Apr 18, 2023 14:16:56 #
It doesn't matter if it's an image or not. For some reason some PDF's won't print and checking that box has solved the issue and it prints out normally.
Apr 18, 2023 15:54:19 #
raymondh wrote:
Has anyone had any issue with printing a tax retur... (show quote)
Never had this problem. I print a copy our TT returns every year. Currently I have an HP all in one.
Apr 19, 2023 02:32:28 #
Merlin1300 wrote:
Get RID of (uninstall) Acrobat DC (annual subscription). Reinstall what you had before (ie Acrobat 10 Pro)!
If you don't have an older version of Acrobat reader, you can likely find one on FileHippo or other internet file site.
If you don't have an older version of Acrobat reader, you can likely find one on FileHippo or other internet file site.
I tried this. It's harder than you think ( at least for me). At every step of the way, it tries to upgrade you from the free stripped down version. When it finally installed, I was greeted with a PDF menu program (which I have NEVER used or seen.) Printed gave me a 1st page woefully faded & blank pages after that.
I uninstalled it again & ironically, the printable files on my desktop became Affinity photo files.
Apr 19, 2023 02:33:07 #
SX2002 wrote:
Another option is to do a screen capture of the document and print that...
Tried that - blank pages.
Apr 19, 2023 02:35:07 #
jerryc41 wrote:
That's odd. I was able to "print" as a PDF and then print on paper without saving with ACROBATDC. If you can print it as a PDF, you should be able to print the PDF later.
You are correct. I wasn't paying attention when the dialog box appeared.
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