prcb1949 Loc: Ex Zimbabwe - Now UK

During the week I acquired a Nikon D500. When I got it home I put both batteries that came with it on charge. The day after I shot with it as did for the following two days. This afternoon I sat outside by my set up and took a load more pics. After a while I checked on my batteries remaining power and it was down to about 10%. I decided to change batteries. I put the 2nd battery into the camera and guess what it would not power up.?? I did a battery check and it seemed that the battery was flat. No worries I replaced it with one of my D7200 batteries and got the same result now I was very confused!! A quick installation of both batteries into my D7200 and not only did they power-up my D7200 but they were 100 and 98% respectively. Tried both in the D500 once more and got the same result as before in other words both batteries were shown as flat- tried them once more in the D7200- boom no problem. What on earth could be wrong? So over to your my fellow "Hoggers"!

chemsaf Loc: San Diego

My first guess is corrosion on the contacts. Clean with alcohol on a Q-tip. Inspect pins for damage.

BebuLamar

Did you try to charge the battery that was working for a couple of days and try again? Are all the batteries genuine Nikon batteries and not third party?

larryepage Loc: North Texas area

If this is a new D500, I would return it. There is no justifiable reason for things to work this way. If used, I would also consider returning it. From what you describe, the problem would appear to be with the camera, not the batteries. The way the contacts are designed on cameras that use the EN-EL15 batteries, it is going to be very difficult to clean them.

Now, having said all that, please tell us more about what is going on here. Is this a new camera, or it is one that you bought used? From a store or from an individual. If it is used, it has probably been sitting on the shelf for an extended period of time. That can cause things to happen to batteries. If it is used, tell us about the batteries. I know from experience that ProMaster batteries do not communicate charge status information properly with D500s. That tells me that there are probably some other third party batteries that have the same problem. If it is from an individual, we don't know how he treated the camera or how he used the batteries or how long everything has been sitting on the shelf or whether this problem is why he was getting rid of the camera.

If we can't solve this, the good news is that Nikon is still working on D500s. The bad news is that if this turns out to be a camera problem, it is likely to be a pricey repair.

Rongnongno Loc: FL

Was the camera new?
If used, are the batteries compliant with the D500/D850?

BebuLamar

Well the OP didn't check back yet. But as he said "both batteries that came with the camera" I think he bought it used. Also he had one battery that worked. The second one as well as the one from his D7100 didn't work.

prcb1949 Loc: Ex Zimbabwe - Now UK

I bought the camera as used from a dealer. It had around 18000 actuations. It is strange that out of three batteries tried one works on the D500 whilst two do not but all three work on the D7200. I have has a look as best I can at the contacts in the camera and to my eye the appear clean and undamaged. I am re -charging the one battery that had worked and will see what happens. It was my intention to take the camera back to the Dealership- London Camera Exchange this coming Wednesday.

prcb1949 Loc: Ex Zimbabwe - Now UK

Sorry I’m having problems with my connection on my PC. The D500 was bought used with about 18000 actuations. All my batteries are EN-EL15 Nikon.

prcb1949 Loc: Ex Zimbabwe - Now UK

I have a six month warranty on the D500 - see my quick reply below with regard to Battery Make.

prcb1949 Loc: Ex Zimbabwe - Now UK

Yes all the Batteries are genuine Nikon Batteries.

larryepage Loc: North Texas area

I think a good next step would be to take the batteries that are giving you trouble and running them through a discharge cycle in your D7200, then recharge them. Leave them on the charger for an hour or two after the light stops flashing. (It would be great to do two cycles on each battery.)

We need to know that these batteries are charging deeply and delivering not only the required voltage but also the required current. Not sure that cycling them will really help, but it's something you can do without waiting and without having to spend any money. I assume that your chargers are Nikon chargers.

prcb1949 Loc: Ex Zimbabwe - Now UK

The Camera is used with a bout 18000 actuations. The Batteries are all Nikon EN-El15.

User ID

Yup. I would return it. Hogsters will ask about the batteries but its the camera.

"Compatible" Nikon batteries have added the letters B or C to the EN EL15 model number, but I mix plain EN EL15, and B and C suffix types, AND Wasabi batteries, for use in Z cameras and have no issues such as you describe.

prcb1949 Loc: Ex Zimbabwe - Now UK

Thanks Ill give that a try.

larryepage Loc: North Texas area

I agree with this. But if he can do some good diagnostics on the batteries it will give him a stronger case when he goes to return it on Wednesday. And there is a small chance that it might fix the problem,