Canon Pro-100 Printer: I have this printer for about 4 years, and I am having problems with it now: It shows "printer not responding. I have tried everything I know of to no avail. Any...

augieg27 Loc: Central California

I have this printer for about 4 years, and I am having problems with it now:
It shows "printer not responding.
I have tried everything I know of to no avail.
Any suggestions?
Thank you,
Augie

Longshadow Loc: Audubon, PA, United States

That simply means that the computer cannot talk to it.
Turn off printer, slowly count to 10, turn printer back on.
Sometimes the scanner in our All-in-One hiccups, that fixes it.
Might need to re-boot the computer also.

David Martin Loc: Cary, NC

augieg27 wrote:

I have this printer for about 4 years, and I am having problems with it now:
It shows "printer not responding.
I have tried everything I know of to no avail.
Any suggestions?
Thank you,
Augie

augieg27 wrote:

I have tried everything I know of to no avail.

I assume you selected the correct printer and that it is turned on.
Have you tried:
Rebooting both the computer and printer, as suggested above?
Next try:
Re-establishing the wireless connection between the printer and your wireless router. Or try a wired connection.
Next try:
Uninstalling the printer and then reinstalling it.

augieg27 Loc: Central California

Longshadow wrote:

That simply means that the computer cannot talk to it.
Turn off printer, slowly count to 10, turn printer back on.
Sometimes the scanner in our All-in-One hiccups, that fixes it.
Might need to re-boot the computer also.

I tried again but no results.
Thank you Longshadow

Longshadow Loc: Audubon, PA, United States

augieg27 wrote:

I tried again but no results.
Thank you Longshadow

Check the cable connections. Remove & re-insert. Both ends.

Or unplug the printer for 10 seconds.

Jrhoffman75 Loc: Conway, New Hampshire

Longshadow wrote:

Check the cable connections. Remove & re-insert. Both ends.

Or unplug the printer for 10 seconds.

You have posted twice. Check responses in both posts.

https://support.usa.canon.com/kb/index?page=content&id=ART153079

Longshadow Loc: Audubon, PA, United States

Jrhoffman75 wrote:

You have posted twice. Check responses in both posts.

https://support.usa.canon.com/kb/index?page=content&id=ART153079

WOW!

Second post referenced the communication cables, the first didn't.
Turning off and unplugging are two different effects, off has power still applied to the electronics...

Do I win something if I post again????????????

Didn't know someone was keeping score.

I suggest you go back to sleep.

Jrhoffman75 Loc: Conway, New Hampshire

Longshadow wrote:

WOW!

Second post referenced the communication cables, the first didn't.
Turning off and unplugging are two different effects, off has power still applied to the electronics...

DO I win something if I post again????????????

Didn't know someone was keeping score.

I suggest you go back to sleep.

I wasn’t talking to you. I was answering the OP. Since he had two different threads going I was telling him to check both because he might be getting different/additional responses in one or the other. Nice attitude.

Longshadow Loc: Audubon, PA, United States

Jrhoffman75 wrote:

I wasn’t talking to you. I was answering the OP. Since he had two different threads going I was telling him to check both because he might be getting different/additional responses in one or the other. Nice attitude.

BUT, you quoted me............
So, what was I to think???

augieg27 Loc: Central California

David Martin wrote:

I assume you selected the correct printer and that it is turned on.
Have you tried:
Rebooting both the computer and printer, as suggested above?
Next try:
Re-establishing the wireless connection between the printer and your wireless router. Or try a wired connection.
Next try:
Uninstalling the printer and then reinstalling it.

Thank you David, I will try that.

augieg27 Loc: Central California

David Martin wrote:

I assume you selected the correct printer and that it is turned on.
Have you tried:
Rebooting both the computer and printer, as suggested above?
Next try:
Re-establishing the wireless connection between the printer and your wireless router. Or try a wired connection.
Next try:
Uninstalling the printer and then reinstalling it.

Thanks again David. I tried that but didn't work. Next I will contact Canon for help.

Jrhoffman75 Loc: Conway, New Hampshire

Longshadow wrote:

BUT, you quoted me............
So, what was I to think???

You are correct, I screwed up.

augieg27 Loc: Central California

Thank you all for your help.
I have tried every suggestion to no avail.
I will contact Canon support for help.

Augie

tcthome Loc: NJ

augieg27 wrote:

I have this printer for about 4 years, and I am having problems with it now:
It shows "printer not responding.
I have tried everything I know of to no avail.
Any suggestions?
Thank you,
Augie

After a OS upgrade by any chance? Does your computer see the printer & maybe try a different USB port & possibly a new usb cable although I doubt it is the cable. Also I believe you have the option of printing wireless via WiFi. Can't hurt to try until you can get a hold of Canon.

James May

Longshadow wrote:

That simply means that the computer cannot talk to it.
Turn off printer, slowly count to 10, turn printer back on.
Sometimes the scanner in our All-in-One hiccups, that fixes it.
Might need to re-boot the computer also.

Need a canon P1000 I’ve never had a problem