Carbonite issue: I happened to check and determined that my Carbonite backup was over 100 GB short. I called and found that if you want videos backed up, there is a process to ask for...

PHRubin Loc: Nashville TN USA

I happened to check and determined that my Carbonite backup was over 100 GB short. I called and found that if you want videos backed up, there is a process to ask for each type (.mov, .mp4, .flv, etc.) They did it for me and now all is OK. I thought y'all needed to know.

PHR

Longshadow Loc: Audubon, PA, United States

Are you referring to the addition of folders to their "normal" list of items, as in tagging additional directories/files as "Back this up also"? Been doing that since I got Carbonite.

Or is it something different.

PHRubin Loc: Nashville TN USA

Longshadow wrote:

Are you referring to the addition of folders to their "normal" list of items, as in tagging additional directories/files as "Back this up also"? Been doing that since I got Carbonite.

Or is it something different.

Not folders, video files wherever I have them, even mixed with stills. And YES, it was necessary to tag the extension "Back this up also"

Longshadow Loc: Audubon, PA, United States

PHRubin wrote:

Not folders, video files wherever I have them, even mixed with stills. And YES, it was necessary to tag the extension "Back this up also"

Now that's interesting.
Even if one says backup this <video> folder, one must STILL explicitly tag each video file IN THE FOLDER as "Back this up".
However it WILL backup any non-videos in/added to that folder......
Just tagging the folder is not sufficient. Oie.

Thanks for the heads up! I had a bunch of home movies transferred to digital. I must check them now! I'll bet they don't have the green dot!

PHRubin Loc: Nashville TN USA

Longshadow wrote:

Now that's interesting. br Even if one says backup... (show quote)

We didn't say backup this folder, we said backup files with this extension. I'm not sure I can tell you how that was done. We did a search for the extension, clicked properties, then said back it up.

Longshadow Loc: Audubon, PA, United States

PHRubin wrote:

We didn't say backup this folder, we said backup files with this extension. I'm not sure I can tell you how that was done. We did a search for the extension, clicked properties, then said back it up.

Yea, you have to explicitly do the videos. Like I said, if you say backup the videos folder, it still won't backup videos in that folder, but if there are .DOC, .TXT, etc. in the videos folder, it will back those up.

jerryc41 Loc: Catskill Mts of NY

PHRubin wrote:

I happened to check and determined that my Carbonite backup was over 100 GB short. I called and found that if you want videos backed up, there is a process to ask for each type (.mov, .mp4, .flv, etc.) They did it for me and now all is OK. I thought y'all needed to know.

PHR

Whew! That can be unnerving.

Longshadow Loc: Audubon, PA, United States

jerryc41 wrote:

Whew! That can be unnerving.

Definitely...
Ya think you're covered, but...

revhen Loc: By the beautiful Hudson

Thanks. I never knew this.

PHRubin Loc: Nashville TN USA

revhen wrote:

Thanks. I never knew this.

Neither did I, that's why I posted it.

JeffDavidson Loc: Originally Detroit Now Los Angeles

I have been using Carbonite for years and have only specified drives to backup and all files of all formats have been backed up.