Thomas Firth

Has anyone signed up for the latest Verizon 5G home internet service? The service uses a device called an "Internet Gateway" which is a white cube about 6" x 6" x 6". My dilemma is that the Wi-Fi signal is so weak it needs a signal booster (Wi-Fi Extender) to reach other rooms that are about 50 feet away. After two months of hounding the Verizon
about the poor performance they said I needed and sent me a Verizon C3200 Wi-Fi extender.

The problem is that I have been unable to setup and configure this Wi-Fi extender after talking with at least 12 Verizon Tech Support people it is still not working. One Tech Support person even told me that the C3200 is the incorrect device for "The Cube" but did not offer a solution for the correct extender.

Is there anyone out there that has this service and successfully configured any Verizon provided Wi-Fi extender? I am experience very poor (5Mb/s to 30 Mb/s) when they advertise 80 Mb/s to 350 Mb/s. I can get this speed only within 30 feet or less from the Internet Gateway.

Any help from anyone who has a similar experience and successfully configured this C3200 Wi-Fi extender?

Thanks in advance.

Thomas

jaymatt Loc: Alexandria, Indiana

I have it. It works better than anything I have ever had--great speed everywhere. Unfortunately, I cannot help with setup because my son-in-law who runs a tech service set it up for me. I can ask him the next time I see him if that will help. I am getting those 300+ speeds.

gvarner Loc: Central Oregon Coast

If not already done so, you may need to hardwire your extender to the cube. Or pay for a computer tech to do a home visit.

BigDaddy Loc: Pittsburgh, PA

I wonder if they sent you a bad extender. Possibly a return, and since you didn't pay, they just sent the return out to you. Whatever, since you, nor 12 Verizon "techs' could get it to work, I'd be looking to have them send me another one.

lamiaceae Loc: San Luis Obispo County, CA

That is probably the best solution if I understand his problem.

lamiaceae Loc: San Luis Obispo County, CA

My system is completely different including brands, but consider Etherneting your computer. If a desktop you can probably do that your self with guidance, but if a laptop you'll need a pro guru.

We have two Dell PC towers, two Epson scanners, a Bothers LaserJet, and a Canon Inkjet all hardwired. All runs faster that way but we do have sharing problems due to the ages and models we have.

rrozema Loc: Sacramento, California

I use the Verizon Gateway with a Netgear extender and it works well at 75-100 feet

Thomas Firth

I returned the unit to a Verizon store and they ordered a replacement for me, it should be here tomorrow. Looking at one of the emails Verizon sent me for the order I see a different extender is coming. Hum, maybe they realized they initially sent me the wrong hardware. I'll know more tomorrow if that was the case.

Tom

rcarol

The answer to your dilemma is to use a mesh router rather than a Wi-Fi extender.

Thomas Firth

I thought about that too but they assured me that the Wi-Fi extender they sent me would work. When I returned it to the Verizon Store, I asked that same question and they showed me a document that said the extender I had was compatible with the Verizon Internet Gateway I was using.

None of the 10 to 12 Verizon people I talked with about the issue had any real technical knowledge about the hardware they were trying to troubleshoot. Everyone just walked through the same setup steps that came with the unit.

I did connect my old Tp-Link Wi-Fi router up to it and low and behold it worked just fine and greatly improved my download speeds (5 to 30 Mbps to 160 Mbps+). It was always my thought that the output power of their Internet Gateway was NOT sufficient enough to cover a 2700 square foot house and I proved that with the TP-Link test. I just wanted them to admit that and send me a solution to correct it.