E.L.. Shapiro wrote:
I live in a 6-unit (condo) apartment building. It seems that people don't shop in stores anymore. Every day, more parcels are stacked up in the hallway, on the street in front of the building, and hanging on door knobs. They can be easily pirated. When I see them, I usually I will bring them in and place them in front of the addressee's door or, at least place them in the lobby behind the security door.
This is just plain STUPID for valuable merchandise- I can not find polite words for this trend!
Usually, I can obtain whatever I need photographically, however, if I order any kind of equipment from an online source, a dealer in a differet town or country, or any kind of buy-and-sell operation, I will pay the extra points to have it delivered by a courier or parcel service as "SIGNATURE REQUIRED". If I am not at home or at the studio, the driver will leave a notice and I will pick the item up athe post office or the depot and SIGN FOR IT! I have to show my ID!
Some shippers will not even use very protective packaging. They just throw the items in an envelope that is lightly padded with bubble -wrap. One of my young staff members received a lens that he ordered through eBay and found it on his doorstep, in a thin cardboard box, blurred in the snow! If that's not STUPID, what is?
My studio is in an industrial park We get deliveries from UPS and FedEx. USPS via Canada Post Corporation, Purolator, and many other local delivery services. Someof the drivers and postal carriers are very competent and responsible. They know most of the clients on their routes. They will make certain parcels that are pick up are properly wrapped and labeled, some carry additionl packing tape, etc, and many will make sure parcels are not left unattended in vulnerable places. Some, unfortunately, are just plain lazy and STUPID!
It's come to a point, what with all the horror stories, I won't even mail an important letter without a tracking number. Certified and registered mail is getting expensive, but it beats the aggravation and expense of important remittances or tax documents getting lost in the mail.
A $750 camera, left on a doorstep- what's wrong with that picture? ...to boot, it was the wrong doorstep! Our pizza delivery guy has more sense than that! ...and he hasn't even learned to speak English yet!
Well, at least, our waste collection recycling service has given us an additional extra-large bin for all the AMAZON boxes! Save the environment!
I live in a 6-unit (condo) apartment building. It ... (
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USPS treats certified mail the same as regular mail, and with their COVID policies allows the carrier to sign that the package was delivered. I know this, because I have had the same problems with certified mail. You need to use registered mail to ensure USPS enforces a signature; at least that worked the last time I needed it.
All of this risk is the cost of doing business for retail companies. For individual sellers, that don't have enough business to actually aggregate the risk, one hit can be a big loss. Insurance can help, but my experience with USPS insurance is that it is very hard to make a claim for used goods. I had a claim denied, in fact, because I did not have a receipt for the purchase of the item I sold. They didn't care that I had sold it for a certain amount; they wouldn't cover it unless I could prove that I had an item that was worth more than what I sold it for.
I still have success with reversing credit card charges as a buyer. As a seller...it's actually rare that I have a problem but I figure I'm just lucky. I used to ship all over the world, but now I just ship domestically, and have taken to doing local sales only for really valuable items.