I can't upgrade to Windows 11: I tried twice but it kept returning to Windows 10 saying it run into some kind of problem. My laptop is quite new I got it in April this year. It has the...

BebuLamar

I tried twice but it kept returning to Windows 10 saying it run into some kind of problem.
My laptop is quite new I got it in April this year.
It has the 11th generation I7, 32GB RAM, Nvidia RTX2000 GPU with 4GB of RAM. 1TB of SSD. 2560x1600 16" screen.

PhotogHobbyist Loc: Bradford, PA

I would go back to where I bought the laptop and see if they can help. If you got it online, call the company help line, if available, maybe they can help.

BebuLamar

PhotogHobbyist wrote:

I would go back to where I bought the laptop and see if they can help. If you got it online, call the company help line, if available, maybe they can help.

I bought it directly from Lenovo.

Longshadow Loc: Audubon, PA, United States

Possibly the 4Gb of RAM? Too low maybe?

Jack47 Loc: Ontario

BebuLamar wrote:

I tried twice but it kept returning to Windows 10 saying it run into some kind of problem.
My laptop is quite new I got it in April this year.
It has the 11th generation I7, 32GB RAM, Nvidia RTX2000 GPU with 4GB of RAM. 1TB of SSD. 2560x1600 16" screen.

Judging from my experience I would say you are lucky. I upgraded and after a couple weeks went back to 10.
Too many changes for me, that were in most cases unnecessary.

Schoee Loc: Europe

BebuLamar wrote:

I tried twice but it kept returning to Windows 10 saying it run into some kind of problem.
My laptop is quite new I got it in April this year.
It has the 11th generation I7, 32GB RAM, Nvidia RTX2000 GPU with 4GB of RAM. 1TB of SSD. 2560x1600 16" screen.

Perhaps your TPM is not activated. This was a problem on a desktop for me. Needed to go into the boot up and enable the TPM.

Longshadow Loc: Audubon, PA, United States

Schoee wrote:

Perhaps your TPM is not activated. This was a problem on a desktop for me. Needed to go into the boot up and enable the TPM.

What's a TPM?

BebuLamar

Longshadow wrote:

Possibly the 4Gb of RAM? Too low maybe?

No! It has 32GB of RAM the 4GB is for the GPU. So yes it does have decent memory.

BebuLamar

Schoee wrote:

Perhaps your TPM is not activated. This was a problem on a desktop for me. Needed to go into the boot up and enable the TPM.

Just checked. TPM is enabled.

TriX Loc: Raleigh, NC

Your first move, as suggested above, is to enable TPM (trusted platform module) :
https://kb.newegg.com/knowledge-base/how-to-enable-tpm-2-0-in-bios/
https://support.microsoft.com/en-us/windows/enable-tpm-2-0-on-your-pc-1fd5a332-360d-4f46-a1e7-ae6b0c90645c

For a description of TPM: https://en.m.wikipedia.org/wiki/Trusted_Platform_Module

Lack of TPM, typically implemented on the MB, is one of the main reasons older machines can’t run Win 11

BebuLamar

TriX wrote:

Your first move, as suggested above, is to enable TPM (trusted platform module) :
https://kb.newegg.com/knowledge-base/how-to-enable-tpm-2-0-in-bios/
https://support.microsoft.com/en-us/windows/enable-tpm-2-0-on-your-pc-1fd5a332-360d-4f46-a1e7-ae6b0c90645c

For a description of TPM: https://en.m.wikipedia.org/wiki/Trusted_Platform_Module

Lack of TPM, typically implemented on the MB, is one of the main reasons older machines can’t run Win 11

It was enabled. So that isn't the problem. Just kind of curious and it's OK because it didn't mess up my Windows 10. The computer is not mine but I can use it anyway I want for another year or two.

Schoee Loc: Europe

BebuLamar wrote:

Just checked. TPM is enabled.

Very strange that it does not accept Win 11, it is a pretty high spec computer. Not sure of the tool to check compatibility is still on MS site but if so it may tell you the issue.

Schoee Loc: Europe

Longshadow wrote:

What's a TPM?

Hi Longshadow, not ignoring your question but others have answered it comprehensively above.

markngolf Loc: Bridgewater, NJ

Schoee wrote:

Perhaps your TPM is not activated. This was a problem on a desktop for me. Needed to go into the boot up and enable the TPM.

Yes, me too! After, Win 11 installed in short time and I have had no issues since.
Mark

47greyfox Loc: on the edge of the Colorado front range

Do you get an error code?
https://support.microsoft.com/en-us/windows/get-help-with-windows-upgrade-and-installation-errors-ea144c24-513d-a60e-40df-31ff78b3158a