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Praises to Nikon
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Oct 28, 2022 23:44:02   #
survivaldealer Loc: NE Utah
 
I had my camera bag on the seat beside me in my truck. I was using some Windex to clean my windshield. I laid the bottle down on the top of my camera bag. I did not see that the bottle was leaking. When I looked at the bottle, it was empty. I took out the Nikon p1000 from the camera bag to inspect it. I turned it on. It did turn on but the screen did not light up. I took it to the local camera repair shop. Forsters in Salt Lake. They are very good. They called me and said it would need a new screen and that one was only available to the Nikon official shop. So they gave me an estimate of $300. I told them to do it. So they sent it to Nikon. In just a few days, they called me back to say that Nikon had not repaired it, but had replaced it. They sent it to me. When I got it, there was a brand new camera in the box with manuals, battery, charger, etc.

Very happy.

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Oct 28, 2022 23:56:17   #
luvmypets Loc: Born & raised Texan living in Fayetteville NC
 
Awesome!!!

Dodie

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Oct 29, 2022 07:05:28   #
uhaas2009
 
Got lucky. Enjoy

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Oct 29, 2022 07:25:52   #
Sidwalkastronomy Loc: New Jersey Shore
 
Good customer service is hard to beat

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Oct 29, 2022 08:27:55   #
starlifter Loc: Towson, MD
 
survivaldealer wrote:
I had my camera bag on the seat beside me in my truck. I was using some Windex to clean my windshield. I laid the bottle down on the top of my camera bag. I did not see that the bottle was leaking. When I looked at the bottle, it was empty. I took out the Nikon p1000 from the camera bag to inspect it. I turned it on. It did turn on but the screen did not light up. I took it to the local camera repair shop. Forsters in Salt Lake. They are very good. They called me and said it would need a new screen and that one was only available to the Nikon official shop. So they gave me an estimate of $300. I told them to do it. So they sent it to Nikon. In just a few days, they called me back to say that Nikon had not repaired it, but had replaced it. They sent it to me. When I got it, there was a brand new camera in the box with manuals, battery, charger, etc.

Very happy.
I had my camera bag on the seat beside me in my tr... (show quote)

Also very lucky and very fortunate.

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Oct 29, 2022 09:14:59   #
jerryc41 Loc: Catskill Mts of NY
 
Excellent! Generally, warranties don't cover water damage - but I guess they cover Windex damage. : )

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Oct 29, 2022 10:08:16   #
StanMac Loc: Tennessee
 
survivaldealer wrote:
I had my camera bag on the seat beside me in my truck. I was using some Windex to clean my windshield. I laid the bottle down on the top of my camera bag. I did not see that the bottle was leaking. When I looked at the bottle, it was empty. I took out the Nikon p1000 from the camera bag to inspect it. I turned it on. It did turn on but the screen did not light up. I took it to the local camera repair shop. Forsters in Salt Lake. They are very good. They called me and said it would need a new screen and that one was only available to the Nikon official shop. So they gave me an estimate of $300. I told them to do it. So they sent it to Nikon. In just a few days, they called me back to say that Nikon had not repaired it, but had replaced it. They sent it to me. When I got it, there was a brand new camera in the box with manuals, battery, charger, etc.

Very happy.
I had my camera bag on the seat beside me in my tr... (show quote)


More cost effective for Nikon to replace the camera than replace the screen? That might indicate that Nikon’s cost basis on those cameras is very low. Or maybe they didn't want to risk a later repair return under warranty due to undiscovered or latent Windex damage?

Stan

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Oct 29, 2022 10:36:23   #
Architect1776 Loc: In my mind
 
jerryc41 wrote:
Excellent! Generally, warranties don't cover water damage - but I guess they cover Windex damage. : )



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Oct 29, 2022 11:09:17   #
gwilliams6
 
survivaldealer wrote:
I had my camera bag on the seat beside me in my truck. I was using some Windex to clean my windshield. I laid the bottle down on the top of my camera bag. I did not see that the bottle was leaking. When I looked at the bottle, it was empty. I took out the Nikon p1000 from the camera bag to inspect it. I turned it on. It did turn on but the screen did not light up. I took it to the local camera repair shop. Forsters in Salt Lake. They are very good. They called me and said it would need a new screen and that one was only available to the Nikon official shop. So they gave me an estimate of $300. I told them to do it. So they sent it to Nikon. In just a few days, they called me back to say that Nikon had not repaired it, but had replaced it. They sent it to me. When I got it, there was a brand new camera in the box with manuals, battery, charger, etc.

Very happy.
I had my camera bag on the seat beside me in my tr... (show quote)


Super, way to go Nikon.

Reply
Oct 29, 2022 11:22:48   #
BebuLamar
 
StanMac wrote:
More cost effective for Nikon to replace the camera than replace the screen? That might indicate that Nikon’s cost basis on those cameras is very low. Or maybe they didn't want to risk a later repair return under warranty due to undiscovered or latent Windex damage?

Stan


It's cheaper to replace the camera. That's why I really can't see how camera repairman can make a living.

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Oct 29, 2022 12:30:20   #
bobbyjohn Loc: Dallas, TX
 
jerryc41 wrote:
Excellent! Generally, warranties don't cover water damage - but I guess they cover Windex damage. : )

The World According to Portokalos ...



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Oct 29, 2022 12:36:07   #
nervous2 Loc: Provo, Utah
 
Was this very recent?

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Oct 29, 2022 13:00:44   #
Nicholas J DeSciose
 
The same thing happened with Sony. Good customer service

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Oct 29, 2022 13:42:05   #
survivaldealer Loc: NE Utah
 
nervous2 wrote:
Was this very recent?


I got the camera back yesterday. I should also point out that in addition to the $300 to Nikon, there was $50 in shipping charges, to and from, and then to me.

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Oct 29, 2022 14:46:01   #
jack schade Loc: La Pine Oregon
 


jack

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