f8lee Loc: New Mexico

I did a search here but the last commentary about Snapfish was 3 years old.

I am looking to make 2023 calendars for friends - and see they have a special for $7.99 apiece - a prtty good price.

But my efforts to ask customer service via live chat have failed - i select the "I don't see what I'm looking for" option and it pops up the question "would you like to speak to an agent?" to which I reply yes - and then...crickets. (and not the kind the WEF want us to eat).

10+ minutes with no response of any kind. This has happened for a couple of days in a row already - is their customer service department gone altogether? Do they not have one of those "you are very important to us, you are 55th in line with an estimated wait time of 4 hours.." kind of messaging systems?

So I am wondering if anyone here has had problems, or good results, from Snapfish lately. I know I have an account from years ago but have since used other companies -so it's been a while for me.

Thanks for any information or experiences you've had...

NJFrank Loc: New Jersey

I Googled Snapfish. It has a rating of 1.43 from 340 reviews. Not very good rating.

Temuna

I had occasion about two weeks ago to use Live Chat. Answered promptly and problem addressed.

f8lee Loc: New Mexico

Thank you, that at least gives me hope...

flyguy Loc: Las Cruces, New Mexico

When you do get in touch with them, would you please post what your experience was.

f8lee Loc: New Mexico

Will do - IF I try again - frankly at this point I am more than a little disappointed with them.

SilverthorneRuth Loc: Silverthorne, Colorado

I used to use Snapfish, but found that their quality declined over the years. I ordered about 300 photo coasters prior to a Christmas Art Show and 200 of them were color washed out, and the photos were not centered properly on the coasters, I called Snapfish, and sent them photos of the coasters that had the problems, after they asked for samples. After about 3 months of back and forth with a variety of "managers" at Snapfish, with no resolution (no credit given for the problems), I gave up and resolved to never use them again. Customer Service was useless unfortunately. My experience - you get what you pay for with them.

jvangorp Loc: Stickney, SD

I have used Walgreens for the past couple of years and I'm very satisfied with the results. I usually wait for one of their sales and then order. Plus no shipping, pick up right @ the store.