2Dragons Loc: The Back of Beyond

Verizon just changed all my receiver boxes to the newer ones, plus installing a new Verizon router. My internet service is faster, however, on my TV I've been having a problem with viewing the program guide. It seems to lag at times between the time I push the advance button to when it actually advances, and it will advance to a few days out and on every channel that shows it will say: Please Wait. So, I wait, and I wait, and I wait. Sometimes it will only take 10-20 seconds before it loads with program choices, but most of the time it just stays on Please Wait. Have any of you had this problem with Verizon TV? I have all Smart TVs and it does this on all of them. The old receivers worked far better. No lag and the only time I ever saw Please Wait was when I came to the end of the two or so weeks that had programs scheduled. I figured I check with UHH first to see if someone else has had this problem and had a resolution, before I called Verizon as trying to get through to their technical help is sooooooooooooo frustrating.

rmorrison1116 Loc: Near Valley Forge, Pennsylvania

I've had FIOS for a couple years now and never once have I seen, Please Wait, or have had any problems with delays. Getting through to tech support isn't much of an issue, but understanding them is at times.

revhen Loc: By the beautiful Hudson

I've found their support accessible and helpful.

2Dragons Loc: The Back of Beyond

I don't know what part of the country you folks are in, but I've NEVER had an easy time getting to speak to tech support as the questions that the robot operator asks NEVER correspond to my problem, so it just goes into this endless loop until I get fed up and hit the Operator button on my phone about 20 times in 2.5 seconds. The robot doesn't even give you a choice of speaking to a Representative. I was complaining to the Verizon installer about it and apparently if they have a tech question they end up going through the same dog and pony show. They DO call back if you are put on hold for any length of time.

toxdoc42

I used to have Optimum, because fios was unavailable in my condo. I was initially so happy when we moved into an apartment and had the option of Verizon. I soon learned that Verizon is even worse to deal with. It took over 3 months to get the service all working. The techs treatment me as if I was a moron. It is a little less expensive, but, i virtually can never reach anyone with a technical question, without spending hours trying to get in touch. Currently, I have one smart TV which is solely streaming, and often has to be restarted because the set loses wifi connection, it is a Samsung, so not an off brand. The cost of the service, which includes 2 VOIP connections, TV without any extra cost channels, and internet, is well over $220 a month, and includes discounts for my being a veteran and a senior.

Ron 717 Loc: Pennsylvania

I agree, I also have the same issues. Trying to get it corrected is nearly impossible as far as I’ve experienced. And yes, trying to get help via phone is early impossible.

Minitman Loc: Centreville, Virginia

Totally agree. Significant lag time and tech help is almost impossible to reach

yssirk123 Loc: New Jersey

Sounds Like a Verizon issue - if it were me I'd ask for repair to fix their problem.

koratcat

As frustrating as your experiences all sound, I think you're lucky just to have access to fios. I can't get it (or any other fiber optic service either) where I am, so I still limp along on DSL. It's reliable, thank heavens, but speed certainly isn't its forte. Of course, then I remember the pre-DSL days of plain ol' dial-up... :)

carlberg

If you are asking for program data a week or two out, that is a whale of a lot of data that has to be accessed and transmitted. Say 100 channels times 24 hours a day, including descriptions of each program. That could be over 16,000 programs a week. Maybe Verizon needs to update their equipment.