Facebook account hacked
Jul 9, 2022 15:30:57 #
I got the following email from Facebook;
"John, you have 30 days to take action. Your Facebook account has been suspended. This is because some of your posts or comments don’t follow our Community Standards. If you think we suspended your account by mistake, you have 30 days to disagree with our decision. If you miss this deadline your account will be permanently disabled."
There was a button saying "disagree with decision" which I pushed. Then I got another email saying there was a problem with my Facebook ad account and I needed to verify payment. But I don't have and have never had a Facebook ad account. So I assume someone hacked my account, opened an ad account and posted something that violated the terms of service. The emails looked to come from authentic Facebook addresses, and when I went to Facebook my page had this notice:
"Review requested
If we find that your posts or comments didn't follow our Community Standards, your account will remain disabled.
We're always looking out for the security of people on Facebook, so while your posts and comments are reviewed you can't use Facebook."
Facebook doesn't have a customer support number or email that I could find to report the hacking. I found some support online, but it always leads back to my blocked home page. I can't believe there isn't a way to report to them that my account has been hacked. It has been two weeks now and I haven't heard anything else from them. Has anyone else had this experience, and what did you do? I only use Facebook to keep up with some family and friends, and a couple Facebook groups. I haven't even made any posts for a long time.
"John, you have 30 days to take action. Your Facebook account has been suspended. This is because some of your posts or comments don’t follow our Community Standards. If you think we suspended your account by mistake, you have 30 days to disagree with our decision. If you miss this deadline your account will be permanently disabled."
There was a button saying "disagree with decision" which I pushed. Then I got another email saying there was a problem with my Facebook ad account and I needed to verify payment. But I don't have and have never had a Facebook ad account. So I assume someone hacked my account, opened an ad account and posted something that violated the terms of service. The emails looked to come from authentic Facebook addresses, and when I went to Facebook my page had this notice:
"Review requested
If we find that your posts or comments didn't follow our Community Standards, your account will remain disabled.
We're always looking out for the security of people on Facebook, so while your posts and comments are reviewed you can't use Facebook."
Facebook doesn't have a customer support number or email that I could find to report the hacking. I found some support online, but it always leads back to my blocked home page. I can't believe there isn't a way to report to them that my account has been hacked. It has been two weeks now and I haven't heard anything else from them. Has anyone else had this experience, and what did you do? I only use Facebook to keep up with some family and friends, and a couple Facebook groups. I haven't even made any posts for a long time.
Jul 9, 2022 15:45:15 #
Are you sure it was really from Facebook?
"Verify Payment"???? What do you pay Facebook for? Ads?
My FB account is free.
"Verify Payment"???? What do you pay Facebook for? Ads?
My FB account is free.
Jul 9, 2022 15:49:00 #
The first email probably didn't come from Facebook. When you pushed the button your trouble started. My guess is that when you went to your page it wasn't your page, but instead it was a spoof. Try deleting all cookies and browser info dating back to the day before you received the email and try logging into facebook again.
Have you tried logging into your facebook page from someone else's computer?
My guess is that it's not Facebook that is hacked, you allowed someone to give you a "virus" when you clicked the first time.
If you are backing up, try rebooting back to a previous day before the email.
If I were you, I'd consult an expert. I'm not one by any means.
Have you tried logging into your facebook page from someone else's computer?
My guess is that it's not Facebook that is hacked, you allowed someone to give you a "virus" when you clicked the first time.
If you are backing up, try rebooting back to a previous day before the email.
If I were you, I'd consult an expert. I'm not one by any means.
Jul 9, 2022 15:49:29 #
JohnSwanda wrote:
I got the following email from Facebook; br br &q... (show quote)
I have never once in my lifetime ever had a FB account of any kind.
However, twice or three times in the past 8 or 9 years I have received text messages similar to the first message you mentioned. I did not click the included link(s), nor respond to the messages in any way.
Periodically, I receive text messages with "your confirmation code", from FB, alledgedly, which is supposed to allow me to access my FB account, again (yeah, that's right, that account I've never ever had).
I've always chalked it up to a phishing attempt by someone without good intentions.
Jul 9, 2022 15:50:56 #
Jul 9, 2022 16:02:49 #
I found it to be wise to "ALWAYS" look at the URL address of any "doesn't smell right" email messages. These rat bastards are masters at making us think that there is something important that we must take immediate action on. A "click here" sends an address redirect action in a blink of an eye and can end in a sad experience....and it is not a fortune you will receive for assisting a Nigerian Prince in getting his fortune out of the country.
In your example, FIRST go to your Facebook account and make note of the URL address. Then compare it against the URL address of the message...without...clicking on it to open it. You most assuredly will see that they are not the same which indicates that someone somewhere is phising for someone that they can hook.
Also...never, ever, never let someone have remote access to your computer when you receive a message that you did not solicit before receiving the message.
In your example, FIRST go to your Facebook account and make note of the URL address. Then compare it against the URL address of the message...without...clicking on it to open it. You most assuredly will see that they are not the same which indicates that someone somewhere is phising for someone that they can hook.
Also...never, ever, never let someone have remote access to your computer when you receive a message that you did not solicit before receiving the message.
Jul 9, 2022 16:33:26 #
Longshadow wrote:
Are you sure it was really from Facebook?
"Verify Payment"???? What do you pay Facebook for? Ads?
My FB account is free.
"Verify Payment"???? What do you pay Facebook for? Ads?
My FB account is free.
The first post was from security@facebookmail.com. Facebook has ad accounts which require payment, but I don't have one of those, which is why I think I was hacked. When I go to Facebook on my browser my home page is blocked. I never entered my user name or password.
Jul 9, 2022 16:41:33 #
JohnSwanda wrote:
The first post was from security@facebookmail.com. Facebook has ad accounts which require payment, but I don't have one of those, which is why I think I was hacked. When I go to Facebook on my browser my home page is blocked. I never entered my user name or password.
The "security@facebookmail.com" in the from: can be spoofed.
I just got an email from "Ace Hardware" actually from a Google server.
Links inside the email go to a website that is owned by someone in Russia.
I never believe the "from" in an email if I consider an email suspect.
The email header info has to be reviewed to see details.
I've even seen some emails where the from domain does not exist (never registered).
Jul 9, 2022 16:42:54 #
sippyjug104 wrote:
I found it to be wise to "ALWAYS" look a... (show quote)
I do always check the URL, and the first email came from security@facebookmail.com. I never entered my user name or password, nor was I asked for it. After I pushed the "disagree with decision" button I went to Facebook from my browser, and my home page had been disabled and had the "review requested" message. The URL was Facebook.com. Could a hacker do that to my actual Facebook page?
Jul 9, 2022 16:49:23 #
JohnSwanda wrote:
I do always check the URL, and the first email came from security@facebookmail.com. I never entered my user name or password, nor was I asked for it. After I pushed the "disagree with decision" button I went to Facebook from my browser, and my home page had been disabled and had the "review requested" message. The URL was Facebook.com. Could a hacker do that to my actual Facebook page?
Are you sure it was really an actual Facebook page?????
Or one made to look like one.
Were there any letters after the "facebook.com" before the first slash?
Did you go to a Facebook link saved on your computer that you use regularly and know is good?
Jul 9, 2022 16:56:01 #
Longshadow wrote:
Are you sure it was really an actual Facebook page?????
Or one made to look like one.
Were there any letters after the "facebook.com" before the first slash?
Did you go to a Facebook link saved on your computer that you use regularly and know is good?
Or one made to look like one.
Were there any letters after the "facebook.com" before the first slash?
Did you go to a Facebook link saved on your computer that you use regularly and know is good?
I typed facebook.com into my browser.
Jul 9, 2022 16:59:09 #
Jul 9, 2022 17:07:19 #
Jul 9, 2022 17:09:43 #
Once again....have you tried to log into facebook from someone else's computer?
I suspect that your account is fine.
What has probably been changed is your actual computer.
Unless of course if you somehow had an auto fill of your password to FB enabled at the same time as you clicked on the spoofing link.
By the way, I deleted my FB account a long time ago. I prefer to use the phone for contact with friends and relatives. I found FB and it's notifications an annoyance.
I suspect that your account is fine.
What has probably been changed is your actual computer.
Unless of course if you somehow had an auto fill of your password to FB enabled at the same time as you clicked on the spoofing link.
By the way, I deleted my FB account a long time ago. I prefer to use the phone for contact with friends and relatives. I found FB and it's notifications an annoyance.
Jul 9, 2022 17:18:45 #
Muddyvalley wrote:
Once again....have you tried to log into facebook from someone else's computer?
I suspect that your account is fine.
What has probably been changed is your actual computer.
Unless of course if you somehow had an auto fill of your password to FB enabled at the same time as you clicked on the spoofing link.
By the way, I deleted my FB account a long time ago. I prefer to use the phone for contact with friends and relatives. I found FB and it's notifications an annoyance.
I suspect that your account is fine.
What has probably been changed is your actual computer.
Unless of course if you somehow had an auto fill of your password to FB enabled at the same time as you clicked on the spoofing link.
By the way, I deleted my FB account a long time ago. I prefer to use the phone for contact with friends and relatives. I found FB and it's notifications an annoyance.
I tried another computer, and my Facebook page is blocked there also. I have family and friends who post lots of photos on Facebook, and I like following that way.
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