Luminar Neo released: So, after waiting 6 months for the new Neo product, I downloaded it on Friday. After installing it I get an error message . . ."The connection has timed out.

jonjacobik Loc: Quincy, MA

So, after waiting 6 months for the new Neo product, I downloaded it on Friday. After installing it I get an error message . . ."The connection has timed out. Check your internet, firewall, antivirus" - None of those are effecting my computer. It's working perfectly.
Problems with the website, reaching support, or getting a question answered.

Then I noticed their HQ is in Kyiv, Ukraine and wondered if they are still operating.

Has anyone tried the released Neo successfully?

twosummers Loc: Melbourne Australia or Lincolnshire England

Yep - works a treat

Drbobcameraguy Loc: Eaton Ohio

Yes no issues but it needs a lot of work yet

yssirk123 Loc: New Jersey

Neo is not quite ready for prime time yet and is missing many features. Hopefully Skylum gets its act together soon.

https://www.youtube.com/watch?v=o4q_Q2dMyys

richardjkirby601 Loc: Northern VA

I use both AI and Neo, sometuff Neo just does not do. If Neo follows the AI path, and Russia does invade, expect improvements over time and more good stuff.

Imageandart

Luminar Neo was downloaded onto my computer which is using the latest version of Windows 10, enough memory and storage space. Luminar Neo shows up as an independent program as well as in PhotoShop. When I try to open it, I get an error message saying that Luminar Neo has stopped working and that Windows will close the program and notify me when a solution is found. I had no problem installing Luminar 4 and HDR. Any advice?

xt2 Loc: British Columbia, Canada

I will not upload the new software right now...there are far too many bumps into road. This is disappointing and likely reparable, however, Skylum's reputation seems to be slithering downhill.
Cheers!

bwana Loc: Bergen, Alberta, Canada

Drbobcameraguy wrote:

Yes no issues but it needs a lot of work yet

A lot of work! But their marketing department is doing a great job!!

bwa

Drbobcameraguy Loc: Eaton Ohio

Imageandart wrote:

Luminar Neo was downloaded onto my computer which is using the latest version of Windows 10, enough memory and storage space. Luminar Neo shows up as an independent program as well as in PhotoShop. When I try to open it, I get an error message saying that Luminar Neo has stopped working and that Windows will close the program and notify me when a solution is found. I had no problem installing Luminar 4 and HDR. Any advice?

Try a uninstall and reinstall if you have not yet. Keep me posted. I'll be home later and try to help more. Also go to the neo forum for good support suggestions

Curmudgeon Loc: SE Arizona

Uninstall and reinstall Neo is my only suggestion

Imageandart

I tried to uninstall and reinstall Neo to no avail. I also looked at the forum and saw that many others were having a problem with the software starting to load with the splash screen coming up and then it would disappear. Prior to getting the error message, that's what happened to me.

yssirk123 Loc: New Jersey

Check the solutions in the Skylum Neo Forum, and the Skylum hot fixes.

bwana Loc: Bergen, Alberta, Canada

Imageandart wrote:

I tried to uninstall and reinstall Neo to no avail. I also looked at the forum and saw that many others were having a problem with the software starting to load with the splash screen coming up and then it would disappear. Prior to getting the error message, that's what happened to me.

The first time Neo is started it takes a ridiculous amount of time to load (even on recent gaming computer)! Not too sure why, maybe it is downloading additional pieces or something? Do a Ctrl-Alt-Del to see if it still running.

bwa

11bravo

bwana wrote:

The first time Neo is started it takes a ridiculous amount of time to load (even on recent gaming computer)! Not too sure why, maybe it is downloading additional pieces or something? Do a Ctrl-Alt-Del to see if it still running.

bwa

Similar experience on Windows10, but eventually it did open.

Curmudgeon Loc: SE Arizona

At least on Windows 10 speed is not one of its strong points