tovie

I use Lightroom Classic (vers 11.0.1 [202111111509-eae8952e]- the latest) on an iMac with MacOS vers 11.6 (Big Sur) and yesterday, all of a sudden, LRC would not launch. When I try to launch it in the usual way(s)- from the MacOS Dock, from the Apps folder, or even from its current catalog file, I get the same result: I see the LRC menu bar for an instant and then it quits. I even attempted to launch from within the Adobe Creative Cloud app and would get the same result.
I started a chat with Adobe help- they took over control of my iMac for over an hour. They explored, made changes, we did several restarts but all the time- the same result: LRC would not launch.
The Adobe agent noticed that I used Dropbox and claimed that the problem might be one of "Permissions" for access to the Pictures folder of MacOS within Dropbox and said I should contact Apple support to resolve the "Permissions" issue. I have used LRC and DropBox for some time, no problem; now this. Here is a transcript from their follow-up e-mail:

"Thank you for contacting Adobe Customer Care. Our conversation ended before we were able to reach a resolution. We are following up to let you know we left your case open.

As discussed it might be permission issue as Pictures folder is required by Lightroom Classic to save all its custom and default settings .So its not recommended to be saved under dropbox( network drive) as its not reliable it may work and may gives trouble .

Also we need to give permission of Read and Write to system Library and Pictures folder. so would suggest to contact apple support to have proper way to remove pictures folder along with it settings and folder outside the dropbox and to have permissions to the system Library as well.

After giving permissions to both the above mentioned folder you need to uninstall Lightroom Classic and then you need to run the cleaner tool from the link below ....".

Then it gets a bit complex. He goes on to say in his e-mail:

"If that doesnt work we need to check in root user as well, as we got disconnected while login to root user here is the link below for your reference through which you can try to enable and login to root user :-
https://support.apple.com/en-in/HT204012
after login to root user all you need to do is to launch Creative cloud app and launch Lightroom Classic within creative cloud app in the root user and check if that works.
Below s a self help article which might also be helpful in the root user account if yo uare unable to launch within Root user as well:-
https://helpx.adobe.com/in/lightroom-classic/kb/lightroom-not-launching-after-splash-screen.html ".

So my questions to the UHH community are: Has anyone encountered this problem? Did they get it resolved? If so, how."
I appreciate any suggestions.

tcthome Loc: NJ

Subscription is paid? Renewed CC? Just a thought. I'm pretty sure the Adobe rep would of known if that was the problem but???

Jrhoffman75 Loc: Conway, New Hampshire

Maybe try resetting preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

Navywife66 Loc: NC

Mine crashed on my iPhone last night too. I uninstalled it and will reinstall it today and hopefully it’s fine!