Thomas902 wrote:
"...I am not complaining..." I disagree Ed this is simply another UHH rant...
You are offering no meaningful "time-honoured" solution to technical support.
In the medical field, there are standard protocols for "Assessment" when admitting a pt to the ER...
The first is to triage life-threatening immediately for intervention.
When death is a possible outcome time (i.e. brevity) is of the essence. Getting it right the first time is paramount!
Emergency Room protocols cut to the chase which is something you've yet to master ED...
Your idea of a solution is shrouded in a lengthy dissertation where you have a propensity to pontificate about how great you "once" were... Thus OP leaves dazed and confused by such an exhaustive obtuse reply...
Here is the script I had to use doing software phone support of DOE.
When was the last time it worked correctly?
When did this problem begin?
What has changed since then?
What error message(s) have you received?
Have you turned your system off and then restarted it again?
Ed bitching about not having an attached uploaded image is not helpful...
Many OP's don't know how to accomplish this... Demanding they do this likely is why some many leave and go elsewhere. At least Paul posts images on how to upload a file on UHH.
Best Advice Ed? Maybe do a year or so of phone support where the manager is standing over you shouting that there are over a dozen callers in the queue! Then you may grasp the reality of timely and effective professional issue mitigation.
Ed, you have much to offer, albeit you're methodologies and workflow protocols leave room to grow...
All the best on your journey Ed.
"...I am not complaining..." I disagree ... (
show quote)
Thomas:
I have been on this form for 6-years and, if you review my posts, I do not make a habit of "BITCHING" or complaining. I do feel, however, that I have a right to criticize certain habits that some members persist in that are only detrimental to their receiving helpful, practical, and accurate answers to their questions. A little courtesy and the occasional "thank you" would be an encouragement to members who consistently deliver good advice. It's a good feeling to know that you have helped someone.
Your comparison to the communication on this forum to medical emergency room procedures and protocols is ridiculous. Believe me, I know way too much about those circumstances. I served two tours in Vietnam and witnessed and photographed many real emergencies in aid stations, Mobile Army Surgical Hospital units and paramedical procedures in the field. I don't make a habit of describing these events nor do I display or post the photographs. They would turn the stomach of most folks. Emergency medicine has nothing to do with amateur or professional photograhy or the goings-on, on an online photo forum.
I agree that a template for analyzing technical questions would be handy but turning the camera off and on agan or find out the frequency of the issue is not enough remedial information to fix many problems of lighting, exposure, composition, and a myriad of difficulties that can arise in photography. Besides, there is no, real emergencies, a backlog of urgent calls, or life and death situations on this forum. There is plenty of time to ask and answer questions in an orderly, accurate and courteous manner. This is not a paid information resource or an official helpline on guaranteed products or services.
As for folks not downloading an image when asking for technical assistance in a specific image: Since you seem to know so much about medicine, how would doctors do without all their medical imaging- X-rays. scans, ultrasound exams, and all their visual aids at diagnoses of complex and serious illness. In this day and age, they would not save as many lives by strictly going by symptomatology- THEY NEED PICTURES!
Yes! There are young and pretty doctors and nurses. This does not necessarily mean they are inexperienced or incompetent in any way. Doctors no longer have to wait 'till they are 35-years old to begin to practice. These "kids" start in combined pre-med and medical school and are exposed to clinical medicine early in the game. They put in the days and hours, long shifts, and are well-supervised buy those older docs with white coats, white hair, and eyeglasses. Fortunately, I did not spend much time as an in-patient in hospital but when I was in for a few weeks, most of the staff look like my granddaughters and they all provided I high level of care and professionalism.
You make a blanket statement about my "protocols" needing growth. I agree! I won't say I learn something new every day but if I don't learn something new and current about photograhy and life, at least three times a week, I get nervous. I am an old man with a gray beard, but don't let that fool you. I still read all the trades, put aside an hour each day to check out the Internet to learn what's current and waht's not. I still take courses and attend lectures, conventions, and ongoing educational efforts in 3 different professional associations. My point is if you disagree with any of my technical or business advice, PLEASE, take me to task on any point of view or methodology. I invite criticism, opposing opinions, and debate but blanket statements don't wash with me.
I have been teaching and training photograher and provodonmg seminars for a long time. I don't set RULES that are carved in stone. I can not TEACH creativity, talent, or work ethic- I can only encourage it. So, I tell folks waht I do, how I do it and I try to give them the tools that enable their creativity and develop their talent. I am a "nuts and bolts" kinda guy and if anyone does not like my nuts, bolts or tools they have a perfect right to call me out on them. The only advantage I have is I go to work 6-days a week in photograhy- it's my day job. I don't write about anythg I don't know about or have experience with.
I don't participate here to feed my ego. I like helping folks with their photography. When I started, as a kid with a hobby, a few advanced amateurs helped me learn. When landed a job as an assistant, gofer, janitor, and darkroom swabbie in a studio, the older and more seasoned guys took out time to break me into the business. When I was asked about my "position" at the studio, I would respond "official punching bag". There were some tough critiques but I certainly learned the trade, well enough to earn a living. I was fortunate enough to have a formal education in photograhy but the stuff and work ethic I learned from the old-timers is not taught in classrooms. I think it's importat to give somethg back and if one person benefits, I am pleased.
I do no make a habit of ranting. If you misconstrued my post as a rant- there is nothing I can do to change your comprehension of waht I wrote. It would be beneficial for folks who are seeking advice, to post their questions more precisely and accompany their descriptors of problematic imagery with a VISUAL example of the issue. There is nothing wrong with requesting a quick tip but some techniques can not be explained or remedied by a quick tip.
If you read my previous post carefully- I state my cases and asked others for their input. As I have mentioned many times, I simply put what I know out there- folks can take it for waht it is worth, disagree with it or simply ignore it! Oftentimes a negative criticism is not popular but may be beneficial in the long run. I will take yours under advisement.
Ed