Shout Out for Jobu
Jul 22, 2021 21:23:45 #
In these days of disappearing customer service and support, the Jobu Design company stands out. I have a Jobu Jr. gimbal that seemed to be missing a part that allowed it to tighten the vertical adjustment. I fully admit that I am the probable culprit for the missing part. I wrote to Jobu inquiring about a replacement part. Instead, they suggested that I send the whole thing in for service. I received it back today, better than ever, with what looks like a whole new bearing package for the vertical movement system. Total cost? Only the cost of shipping it to them in Canada. No charge for the parts or labor. No questions about warranty. This is so unusual in my experience that I wanted to share with my fellow Hoggers. I will certainly consider Jobu (not Joby) for their various other products, as needed.
Jul 22, 2021 21:36:49 #
If you registered it, they know about the warranty.
If you didn't, Kudos to them!
If you didn't, Kudos to them!
Jul 22, 2021 21:38:59 #
ClarkJohnson wrote:
In these days of disappearing customer service and... (show quote)
Good to hear.--
Jul 22, 2021 21:40:03 #
Jul 22, 2021 22:33:51 #
Check out their tripod, if I wasn’t equipped with a gitzo I would be a jobu
Jul 23, 2021 07:50:34 #
I have the Jobu Jr.3 gimbal. I like that it's very lightweight at only 1.5lbs. but still has more than enough capacity for my Nikon D500 and 80-400mm lens. Here's a photo I took of mine. I made the bracket with Arca-Swiss dovetails in a machine shop. It's still the raw aluminum in the photo. I sent it out to a metal finishing facility later for black hard anodizing. I made the cradle for the lens out of a softer plastic.
Jul 23, 2021 08:44:32 #
Jul 23, 2021 08:45:51 #
StanMac
Loc: Tennessee
It has come to the point that the best customer service is when the customer can take care of their product problems without any help from the company.
Stan
Stan
Jul 23, 2021 08:50:09 #
ClarkJohnson wrote:
In these days of disappearing customer service and... (show quote)
Thanks for sharingJul 23, 2021 09:27:19 #
Jul 23, 2021 09:38:56 #
ClarkJohnson wrote:
In these days of disappearing customer service and... (show quote)
Only in Canada eh! 😄😄😄
Jul 23, 2021 10:06:12 #
CO wrote:
I have the Jobu Jr.3 gimbal. I like that it's very lightweight at only 1.5lbs. but still has more than enough capacity for my Nikon D500 and 80-400mm lens. Here's a photo I took of mine. I made the bracket with Arca-Swiss dovetails in a machine shop. It's still the raw aluminum in the photo. I sent it out to a metal finishing facility later for black hard anodizing. I made the cradle for the lens out of a softer plastic.
Beautiful home craftsmanship and ingenuity. Looks like a sale-able item. I love home machined works. Its a lost art.
Jul 23, 2021 10:27:04 #
I had to send my Jobu Jr back to them to fix a knob that had "frozen" . They fixed it w/o charging me anything and I think they upgraded some other part too. The email exchange was fast and helpful.
I have had the same excellent services from Kirk Enterprises and Really Right Stuff too when their products needed attention solely because of my heavy use of them.
I have had the same excellent services from Kirk Enterprises and Really Right Stuff too when their products needed attention solely because of my heavy use of them.
Jul 23, 2021 15:17:50 #
Good company and excellent customer service.
But, this is Jobu.
--Bob
But, this is Jobu.
--Bob
ClarkJohnson wrote:
In these days of disappearing customer service and... (show quote)
Jul 23, 2021 15:41:29 #
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