HP Printer Problem
Jun 29, 2021 08:25:17 #
My aging HP Photosmart D7460 was working well until it reported a Paper Jam where none is to be found. Rebooting by disconnecting from power and restarting doesn't help. Some sensor seems to be in trouble or maybe a program error. Any ideas how to get around this?
Jun 29, 2021 08:43:12 #
I had that problem once. There was no apparent jam until I pulled doff the back.. and there was the jammed paper
Jun 29, 2021 08:45:38 #
I have had many a real paper jam in the past aways resolved when removing the back. Nothing to be seen in the paper track front or back this time.
Jun 29, 2021 08:58:36 #
MBW66 wrote:
I have had many a real paper jam in the past aways resolved when removing the back. Nothing to be seen in the paper track front or back this time.
That would tend to indicate there is a sensor stuck. There is no repair on consumer level printers that is economical. Time to purchase a new one.
Jun 29, 2021 09:02:08 #
leftj
Loc: Texas
MBW66 wrote:
I have had many a real paper jam in the past aways resolved when removing the back. Nothing to be seen in the paper track front or back this time.
I've had the same experience with an HP. I've taken the back off as if to clear the jam. None being there I re-installed the back and the paper jam message went away.
Jun 30, 2021 00:42:30 #
Are you SURE there isn’t a crumpled piece of paper somewhere between the rollers? Remove every cover you can and inspect carefully again.
Jun 30, 2021 06:20:39 #
MBW66 wrote:
My aging HP Photosmart D7460 was working well until it reported a Paper Jam where none is to be found. Rebooting by disconnecting from power and restarting doesn't help. Some sensor seems to be in trouble or maybe a program error. Any ideas how to get around this?
I had a similar issue with my last HP printer, after multiple try’s at fixing I picked the printer up and tilted it back and forth and then heard something loose inside. When opening the printer up I found a broken plastic gear piece. Needless to say had to buy a new printer. Good luck with your printer.
Jun 30, 2021 06:50:25 #
Jun 30, 2021 07:40:44 #
MBW66 wrote:
My aging HP Photosmart D7460 was working well until it reported a Paper Jam where none is to be found. Rebooting by disconnecting from power and restarting doesn't help. Some sensor seems to be in trouble or maybe a program error. Any ideas how to get around this?
The same problem happened two years ago to a company. The company said come and get their FREE HP printer. It was not working any longer. They gave me the printer, software and cables.
I installed the software and and found everything was working fine. I called the company back and said I think their computer had reported the jam up as and error but THEY could not eliminate the error. They should reinstall the software and try it again. The company man came back, picked up the Hp Printer They were thankful and I never hear another word from them,......Larry
Jun 30, 2021 08:57:05 #
MBW66 wrote:
My aging HP Photosmart D7460 was working well until it reported a Paper Jam where none is to be found. Rebooting by disconnecting from power and restarting doesn't help. Some sensor seems to be in trouble or maybe a program error. Any ideas how to get around this?
See if you can hit a button that will allow you to run a piece of paper through the machine without printing. If you can, it might dislodge a small piece of lint or paper fragment that can't be seen.
Jun 30, 2021 08:59:25 #
At the suggestion of the HP Virtual Assistant, I cleaned the rubber wheels in the back with water and paper jam problem seems fixed. Now the light magenta and magenta ink cartridges are not working inspire of installing new ones. Grrr! Calling help line next.
Jun 30, 2021 10:39:44 #
I had that same problem with two different HP's. A member of the Geek Squad worked for a couple of hours to clear it, finding absolutely nothing. Sometimes turning it off AND unplugging it would clear it. I finally got tired of the problem and bought a Canon!
Jun 30, 2021 12:32:26 #
MBW66 wrote:
My aging HP Photosmart D7460 was working well until it reported a Paper Jam where none is to be found. Rebooting by disconnecting from power and restarting doesn't help. Some sensor seems to be in trouble or maybe a program error. Any ideas how to get around this?
Over the years, I have had 4 or 5 HP printers. All failed for one reason or other, none of which made any sense.
About 2004 I realized that there was a common denominator in the problem.
I made point to verify that no printer I ever owned going forward had the HP logo on it.
Jun 30, 2021 15:48:50 #
MBW66 wrote:
My aging HP Photosmart D7460 was working well until it reported a Paper Jam where none is to be found. Rebooting by disconnecting from power and restarting doesn't help. Some sensor seems to be in trouble or maybe a program error. Any ideas how to get around this?
I had the same problem a few years ago, and solved it satisfactorily by getting rid of the printer, and replacing it with one not made by HP.
Jun 30, 2021 18:45:42 #
I have had some success with similar problems using squirts of compressed air along the paper path. Cleans out a lot of accumulated paper dust. Best wishes in troubleshooting.
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