Adobe Creative Cloud fails on M1 MacBook...? I wasn't sure whether to post this here or in the post-processing section, but the issue is thus: I just migrated from an iMac circa 2017...

f8lee Loc: New Mexico

I wasn't sure whether to post this here or in the post-processing section, but the issue is thus:

I just migrated from an iMac circa 2017 running Catalina to a MacBook Pro (16GB RAM, 1TB internal drive) - I used Migration assistant to copy everything over from my Time Machine backup, as recommended by Aple (and OWC for that matter).

Most things work fine, including, so far, Lightroom Classic itself - but when I launch Creative Cloud is just sits there, frozen. Even the CMD-Q quit function is grayed out - I must use Force Quit to kill it (though it does not display as 'not responding' as one would expect in Force Quit).

So to those who have made the move to an M1 Mac - have you seen this? And if so, how have you dealt with this?

The Adobe community expert's response (to someone else who has the same issues) was "just do a clean install of OSX" - you know, because that is simplicity itself. Frankly it's more than a little disappointing that Adobe could not get this thing right...

JohnSwanda Loc: San Francisco

Maybe try Adobe support rather than the Adobe community. They have the ability to view your computer and fix things.

bsprague Loc: Lacey, WA, USA

Delete or remove the Creative Cloud app that was engineered fro your old CPU, download a new one that may recognize your new computer's CPU and reinstall it.

https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html#:~:text=Yes%2C%20you%20can%20install%20plug,the%20Creative%20Cloud%20desktop%20app.

BobHartung Loc: Bettendorf, IA

bsprague wrote:

Delete or remove the Creative Cloud app that was engineered fro your old CPU, download a new one that may recognize your new computer's CPU and reinstall it.

https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html#:~:text=Yes%2C%20you%20can%20install%20plug,the%20Creative%20Cloud%20desktop%20app.

PaulBa Loc: Cardiff, Wales

f8lee wrote:

I wasn't sure whether to post this here or in the ... (show quote)

I have the same problem although I’ve been concentrating on sorting out email issues leaving the CC for another day. I’ll be following this with interest.?

BobHartung Loc: Bettendorf, IA

f8lee wrote:

I wasn't sure whether to post this here or in the ... (show quote)

You can read Adobe's Response here

CPR Loc: Nature Coast of Florida

Adobe is very, very picky so remove and reinstall is the only chance you have.

f8lee Loc: New Mexico

Interestingly, when I attempted to use the "Uninstall Adobe Creative Cloud" app in the Creative Cloud folder within my Applications folder - it failed with the message "Couldn't uninstall Creative Cloud for desktop..."

So I guess I have to just drag the folder to the trash?

bsprague Loc: Lacey, WA, USA

In my view, you may have an Apple problem caused by using a migration tool and backup system from Apple that was not tested on Adobe software. It may work well for some common programs, but maybe not all programs.

Bret Perry

f8lee wrote:

Interestingly, when I attempted to use the "Uninstall Adobe Creative Cloud" app in the Creative Cloud folder within my Applications folder - it failed with the message "Couldn't uninstall Creative Cloud for desktop..."

So I guess I have to just drag the folder to the trash?

I don't think that will work, but you could try, Adobe Creative Cloud cleaner might be a safer bet, it is Adobe's way of uninstalling when things go wrong to get a truly fresh start:
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

My guess would be that your old software is intel-only. It should run OK in Rosetta (Apple's way to run intel apps on an M1), but seems like that isn't working for your Adobe software.

burkphoto Loc: High Point, NC

bsprague wrote:

Delete or remove the Creative Cloud app that was engineered fro your old CPU, download a new one that may recognize your new computer's CPU and reinstall it.

https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html#:~:text=Yes%2C%20you%20can%20install%20plug,the%20Creative%20Cloud%20desktop%20app.

Correct answer. This worked on my son’s M1 MacBook Air.

PaulBa Loc: Cardiff, Wales

PaulBa wrote:

I have the same problem although I’ve been concentrating on sorting out email issues leaving the CC for another day. I’ll be following this with interest.?

Sorted my email issues so turned my attention to CC.

After much unsuccessful thrashing around I, as often advised by this forum, opened my first chat with Adode support. I'm not sure what they did but it was sorted within 10 minutes. I was very anxious giving them control of my iMac but as it had been mention a number of times on these pages i nervously agreed.

I've an inkling as to what they did but not enough to offer advice apart from use the support chat line.

Well done Adobe support

bsprague Loc: Lacey, WA, USA

I participate regularly in the Adobe user forum. The Adobe chat support system get good reviews with few exceptions. The primary exception is that when they get busy, the wait time may be inconvenient. Apparently there can be peaks in their workload.

f8lee Loc: New Mexico

Thanks to all who offered help - I did contact Adobe's support number (since the community support group person just said to do a clean install of OSX, which seemed a bit of overkill)...and the tech talked me through the (rather quick) process of using the Cleaner program to remive the older CC application and then install the M1 compatible version - so all is just ducky now.