Topaz products stopped working: My Topaz Denoise and Sharpen programs will not load, even after the Sharpen 3.0 update I just did. They will not load as LRC plugins or directly from...

skipwv Loc: West Virginia

My Topaz Denoise and Sharpen programs will not load, even after the Sharpen 3.0 update I just did. They will not load as LRC plugins or directly from the Windows program lists. Topaz's help site is no help since I can't even seem to do a proper search for info and what I can find seems off-topic and certainly above my pay grade. Anyone else having this problem? Any ideas? Is it even possible to contact Topaz? I click on "submit" and nothing happens.

twowindsbear

Can you undo the update?

skipwv Loc: West Virginia

twowindsbear wrote:

Can you undo the update?

I have uninstalled the newest versions and the old ones don't work either.

DaveO Loc: Northeast CT

I had the same issue today, downloaded a second time and all appears to be well.

David Martin Loc: Cary, NC

skipwv wrote:

Is it even possible to contact Topaz?

No problems on my mac running big sur, either before or after the new upgrades.

Here is a link to general Topaz software support:
https://help.topazlabs.com/hc/en-us

and a link to the form with which you can contact support with your specific issues/questions:
https://help.topazlabs.com/hc/en-us/requests/new

CHG_CANON Loc: the Windy City

Look at your external editor definitions within LR. Access this by Edit / Preferences / External Editing.

Select the Plug-in Definition and the <choose> button. You possibly need to navigate to a new folder and new EXE to enable the new plug-in. Or to restore, navigate to the old EXE in another folder.

skipwv Loc: West Virginia

DaveO wrote:

I had the same issue today, downloaded a second time and all appears to be well.

I haven’t had time to do that yet. Will try it soon. Thanks!

skipwv Loc: West Virginia

CHG_CANON wrote:

Look at your external editor definitions within LR. Access this by Edit / Preferences / External Editing.

Select the Plug-in Definition and the <choose> button. You possibly need to navigate to a new folder and new EXE to enable the new plug-in. Or to restore, navigate to the old EXE in another folder.

I have done that twice with no success. The programs won’t load from outside LR, either. 😠. Will try re-downloading again. Thanks!

JRiepe Loc: Southern Illinois

I have stand alone versions of both, downloaded both yesterday morning, then thought after reading this post I need to try them out. Mine are working fine but see no improvement in speed. Hope you get it worked out.

pithydoug Loc: Catskill Mountains, NY

skipwv wrote:

My Topaz Denoise and Sharpen programs will not load, even after the Sharpen 3.0 update I just did. They will not load as LRC plugins or directly from the Windows program lists. Topaz's help site is no help since I can't even seem to do a proper search for info and what I can find seems off-topic and certainly above my pay grade. Anyone else having this problem? Any ideas? Is it even possible to contact Topaz? I click on "submit" and nothing happens.

No problems in Win 10. That said what OS are you running and have you taken any updates?

skipwv Loc: West Virginia

JRiepe wrote:

I have stand alone versions of both, downloaded both yesterday morning, then thought after reading this post I need to try them out. Mine are working fine but see no improvement in speed. Hope you get it worked out.

Thanks! No luck yet...

skipwv Loc: West Virginia

pithydoug wrote:

No problems in Win 10. That said what OS are you running and have you taken any updates?

Yep, just did a Win 10 update last week. I’m beginning to think that may be part of the problem.

Jimmy T Loc: Virginia

skipwv wrote:

My Topaz Denoise and Sharpen programs will not load, even after the Sharpen 3.0 update I just did. They will not load as LRC plugins or directly from the Windows program lists. Topaz's help site is no help since I can't even seem to do a proper search for info and what I can find seems off-topic and certainly above my pay grade. Anyone else having this problem? Any ideas? Is it even possible to contact Topaz? I click on "submit" and nothing happens.

I run up-to-date Windows 10: No problems with either program.
Best Wishes for a solution.
JimmyT Sends

Bogo Loc: St.Louis, Mo

I installed Topaz Sharpen AI 3.0 on my MacBook Pro yesterday. I restarted my computer. What happened next is discouraging. Any photo that I tried to use on Sharpen crashed!!

StevenG Loc: Long Island, NY

skipwv wrote:

My Topaz Denoise and Sharpen programs will not load, even after the Sharpen 3.0 update I just did. They will not load as LRC plugins or directly from the Windows program lists. Topaz's help site is no help since I can't even seem to do a proper search for info and what I can find seems off-topic and certainly above my pay grade. Anyone else having this problem? Any ideas? Is it even possible to contact Topaz? I click on "submit" and nothing happens.

Topaz has nice products, but their support leaves much to be desired. I have found, however, that if you submit a ticket and request a screen share the tech department will contact you and set up an appointment time. The tech will then take over hot screen and hopefully do what is necessary to resolve your problems. As a general rule I don’t update software until all bugs have been worked out. Usually a few months. Good luck.