RPaul3rd Loc: Arlington VA and Sarasota FL

This program, which I have used in its many versions for nearly 15 years, started acting up by slowing down to a snail's pace a couple of weeks ago. I uninstalled the program and then the nightmare began. The newly installed version - from a DVD - would not load properly. When the splash screen appeared, giving me the option of loading Premiere Elements or Photoshop Elements, the Premiere program loaded very quickly. Then I tried Photoshop Elements and, after about 30 seconds, the program loading sequence stopped. I have uninstalled and re-installed the program about a dozen times, as advised on the Adobe website - from the DVD to downloading a new version from the Adobe website - and the same thing happens. Has anyone else had this happen to them? If so, how did you fix it? The Adobe website community forum has many similar complaints. The company's tech support has been no help because there is no live person to talk to.

bdk Loc: Sanibel Fl.

first uninstall it, uninstall premiere then empty your cache. turn computer off then on. sometimes that works.

I had a similar problem a few years ago. I had to end up doing a restore from a date before I installed PS

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Bill_de Loc: US

Did you follow all these steps when uninstalling? Starting with step 2

2. Delete previously installed application files.

https://helpx.adobe.com/download-install/kb/troubleshoot-installation-photoshop-elements-premiere.html

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CHG_CANON Loc: the Windy City

Also, consider a technical support chat with Adobe given PSE-2021 is the current software and available for support. Just sign into the Adobe.com site with your Adobe credentials, find Support and Contact Us. The chat option is there.

Red6

[quote=RPaul3rd]This program, which I have used in its many versions for nearly 15 years, started acting up by slowing down to a snail's pace a couple of weeks ago. I uninstalled the program and then the nightmare began. The newly installed version - from a DVD - would not load properly. When the splash screen appeared, giving me the option of loading Premiere Elements or Photoshop Elements, the Premiere program loaded very quickly. Then I tried Photoshop Elements and, after about 30 seconds, the program loading sequence stopped. I have uninstalled and re-installed the program about a dozen times, as advised on the Adobe website - from the DVD to downloading a new version from the Adobe website - and the same thing happens. Has anyone else had this happen to them? If so, how did you fix it? The Adobe website community forum has many similar complaints. The company's tech support has been no help because there is no live person to talk to.[/quo

You did not mention what operating system you are using. If using Windows 10 you could be having a conflict with its anti-virus, firewall, or anti-ransomware software. In many cases, it is recommended that you turn these off or disable them during the installation of new software. The WIN10 anti-virus software is much improved over the earlier versions of previous Windows operating systems and is fairly aggressive in keeping out downloads it does not recognize or is identified as suspicious.

If you are not familiar with these anti-virus programs in WIN10, you can do a search to learn how to turn them off during the download and installation of the new software.

DO NOT forget to turn them back on.

RPaul3rd Loc: Arlington VA and Sarasota FL

Good suggestion however their support chat features AI bots who steer you to their who steer you to articles on their website. I've tried but haven't found the right article yet.

RPaul3rd Loc: Arlington VA and Sarasota FL

Thanks ... it's Windows 10 Home Edition.

Red6

I usually try to check youtube. I am always amazed at the number of videos made that often address the exact issues I am having. It is my go-to place for info. I rarely go to the Windows website or chat rooms. There is just too much to sift through to get an answer. Either just a google search turns up possible solutions or youtube.

CHG_CANON Loc: the Windy City

Play along with the articles, responding to the bot that these did not help / did not resolve. Give responses about 'speak to technician'. You should be able to get to someone 'live' in the chat if you keep at it.

47greyfox Loc: on the edge of the Colorado front range

Highly recommended. Many programs recommended turning off firewalls, virus checkers, and any other running’s applications before installing. Also, if possible and installing from an executable, right click and install as administrator.

Fredrick Loc: Former NYC, now San Francisco Bay Area

One of the first things I do when issues occur like this is to Restart Windows 10 (not do a Shutdown). It clears up a lot of sins (memory leaks, etc.) by the OS. This may not be the problem, but it’ll only take a couple of minutes to try. Good luck.

DonVA Loc: British Columbia and New Mexico

I recently bought Elements 2021 and found it to be buggy and disappointing. Like you I found tech help to be frustrating and not helpful for my issues. Furthermore Elements seems to be the IBM PC Junior of photo processors. It is an exercise in how much can be left out so that it does not compete Photoshop.
On recommendations read in this forum I have started using Affinity Photo, which is an exercise in how much can be put into a program so it does compete with Photoshop.
Affinity is one third the price of Elements and has three times the functionality.

bleirer

I always eventually get to a real person at Adobe then eventually get up the food chain to the right person. If you keep insisting they will take over your computer by remote and fix the issue for you. You can also get chat support from your antivirus company if that is determined to be the interference. I got good help from McAfee recently where they fixed something by taking over remotely.

TonyBot

Enough hard drive space available? Possible cause.

Tea8 Loc: Where the wind comes sweeping down the plain.

I just got the new 2021 from the DVD as well. Installed it on my computer and it downloaded rather quickly. Then it showed I had an update that needed to download. The update took over 8 hours to complete and then adobe creative cloud showed up on my computer, which I didn't really like. Took the program forever to open up after all of that and the cloud kept wanting to open at the same time. I think I got a stop to that and shut the computer down for awhile. It seems to be working better.

I got a book for this version since I'm jumping so many versions and it says that this version holds a history of at least 50 edits done to each photo as you're working. Well that can cause the program to run at a snails pace if you're working for a long time. So if you were working at the time it started slowing down, perhaps that was the original cause

I have no explanation as to why it won't redownload to your computer. Surely it's not thinking that you're trying to install it on more than one computer. I think the suggestions so far cover the main things I would check for. Is your computer asking if you want to allow the program to make changes to your computer? I always have to allow it so things will bypass firewalls and anti-virus software. Maybe it's trying to install that huge update along with reinstalling the program which is why it appears to lock up. (Then again I'm probably the only one that update took 8 hours to install for because I have some of the slowest internet around. Seriously I might as well still be in the dial-up stage as poor as my internet speed is compared to the average around here.)