Ichy

Bought 6DII. Also have 5D and 70D. I only shoot RAW. Have no problem opening RAW/CR2 in CS6 & PSE's with 5D & 70D, but cannot open 6DII to open in any program. Checked with Adobe about problem or updates for CS6; after a couple of hours chatting, they said I had a "pirated" CS6 disc (bought used on ebay). Bought PSE2021 thinking that would solve my problem. No such luck. I have tried all I know. Figured this group would have an answer. If not, going from Budweiser to hard whiskey!

CHG_CANON Loc: the Windy City

You have a few options. First, recognize the Camera RAW that is compatible with your old and discontinued CS6 is limited to those cameras and RAW files that existed when Adobe discontinued support and updates, online it looks like this support ended Dec 2015. Your PSE-13 software expired about the same time and also cannot be used to open / edit the newer CR2 files of a camera released after the software stopped being supported.

Option 1 is to visit Adobe and download and use their DNG converter. This free software runs in batch and quickly strips the header information from any camera's RAW files and replaced with a generic DNG 'wrapper' so the file can be used by all versions of Adobe software.

Option 2 is to download Canon's DPP software and use that software to run a generic conversion from RAW to 16-bit TIFF and then import the TIFF to CS5. This generic conversion just picks up the camera settings and converts to TIFF. You'll get some things 'baked into' the TIFF that defeat the purpose of shooting in RAW, but it's a free option and you can do some minor (or major) editing in the Nikon software before the conversion, just making your workflow more complicated and time consuming.

Option 3 is to investigate new (supported) software that supports the 6DII directly. One such software is PSE-2021. You say you were having problems opening the CR2 files from this camera? You should double-check as this should not be the case.

cw5keeler Loc: Michigan

(Option 3 is to investigate new (supported) software that supports the 6DII directly. One such software is PSE-2021. You say you were having problems opening the CR2 files from this camera? You should double-check as this should not be the case.)

I also have a Canon 6DII. The RAW files aren't CR2 files, they're CR3. I'm having the same problems.

CHG_CANON Loc: the Windy City

This statement is not correct. The Canon EOS 6DII produces files with extension / type = .jpg / JPEG and .CR2 / RAW. Newer EOS digital cameras are beginning to use a new RAW format and file extension of CR3. However, the 6DII is not one of those cameras.

Hereford Loc: Palm Coast, FL

I also have the 6DII and it produces CR2/Raw files. It does not produce CR3/Raw files.

cw5keeler Loc: Michigan

I looked again, and you are correct. My 6DII produces CR2/RAW files. However, My Photoshop Elements 14 won't open them. I checked help>updates and it confirms my software is up to date.

CHG_CANON Loc: the Windy City

That would be for the same issue as our OP's PSE-13: the camera is newer than the final available update for this discontinued version of PSE and the universe of RAW files it will ever support.

Jim Plogger Loc: East Tennessee

Paul gave you the correct answer. Easiest and simplest thing to do is to download the free Adobe DNG converter. Convert your CR2 files taken with the 6dII to .DNG files. They will then open in Adobe Camera Raw. You can then further tweak them in CS6.

Ichy

I did that. Not having any success with that either. I shot some new raw just to work/experiment on. I can’t even find the new shots anywhere on computer. I will keep trying. Thanks everyone.

CHG_CANON Loc: the Windy City

You probably should create a specific folder on your computer / your computer's desktop and work from there to avoid all the complexity of lost files in the wide environment of your computer. At least until you get the open and edit process figured out for the software.

Jim Plogger Loc: East Tennessee

Save your RAW files taken with the 6DII in a separate folder. Name it 6D Images. Create another folder and name it DNG Files. Now open the DNG Converter and select the 6D folder under "Select the Images to Convert". Under "Select location to save converted images" click on "Select Folder" and select the DNF Files folder. You can then select a name and number for the converted images. Click Convert.

Chuckwal Loc: Boynton Beach Florida

set in menu for raw it should work
chuck

Chuckwal Loc: Boynton Beach Florida

Manuel mode

bleirer

The 6dii is on the list as supported by Photoshop elements 2021. So that should work. Also a link to the dng converter if you want to use the old Photoshop. As mentioned the free dpp4 can be downloaded at your camera support page and then you can send it to Photoshop from there.

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

https://www.usa.canon.com/internet/portal/us/home/support/details/cameras/eos-dslr-and-mirrorless-cameras/dslr/eos-6d-mark-ii?tab=drivers_downloads

cw5keeler Loc: Michigan

(The 6dii is on the list as supported by Photoshop elements 2021. So that should work. Also a link to the dng converter if you want to use the old Photoshop. As mentioned the free dpp4 can be downloaded at your camera support page and then you can send it to Photoshop from there.)

I saw that too. It seems odd to me that CR2/raw files from my 60D can be opened and worked on in PSE14, but CR2/raw files from the (supposedly supported) 6DII cannot. Seems like adobe has some 'splainin' to do.