Photoshop Issue with "Export As"
Feb 16, 2021 08:24:19 #
On the latest update of Photoshop, the Export As function stopped working properly. I get an error message saying the image was exported but not all metadata transferred. What's happening is that it's stripping off part of the copyright information, which was there before the export.
Has anyone run into this and found a solution? I know I can use Save for Web, but that's a bit slower.
Has anyone run into this and found a solution? I know I can use Save for Web, but that's a bit slower.
Feb 16, 2021 08:27:09 #
When you opened a technical support chat with Adobe, what did they say?
Feb 16, 2021 08:40:11 #
CHG_CANON wrote:
When you opened a technical support chat with Adobe, what did they say?
Kind of expected that comment - didn't take long.
Feb 16, 2021 08:48:14 #
CHG_CANON wrote:
When you opened a technical support chat with Adobe, what did they say?
One of the few times when what I would usually consider a useless response is dead on.
It is a new release and a new issue. Naturally one would think, under these circumstances, that one would go to the vendor who knows the product before going to the experience pool since the issue would likely be new to the experience pool as well.
If the product and issue were long standing, then the response would be irritating. In this case it seems appropriate.
OP, Please let us all know what Adobe says. The OP is now the experienced one on this issue.
Feb 16, 2021 11:09:18 #
There is a checkbox to indicate what to do with metadata, whether to strip it or preserve copyright. Maybe double check it to make sure it is selected. I haven't exported since yesterdays update, I'll try it later.
Feb 16, 2021 11:11:07 #
yssirk123 wrote:
On the latest update of Photoshop, the Export As function stopped working properly. I get an error message saying the image was exported but not all metadata transferred. What's happening is that it's stripping off part of the copyright information, which was there before the export.
Has anyone run into this and found a solution? I know I can use Save for Web, but that's a bit slower.
Has anyone run into this and found a solution? I know I can use Save for Web, but that's a bit slower.
Never use export as but save as... Just saying.
Export as has severe limitations that saves as does not have.
Feb 16, 2021 11:17:22 #
bleirer wrote:
There is a checkbox to indicate what to do with metadata, whether to strip it or preserve copyright. Maybe double check it to make sure it is selected. I haven't exported since yesterdays update, I'll try it later.
Gave it a try with this file. Export as with the copyright box checked.
Feb 16, 2021 11:20:35 #
bleirer wrote:
Gave it a try with this file. Export as with the copyright box checked.
Is this a new box with the update?
Feb 16, 2021 11:24:46 #
The first thing I would do is go into the preferences menu and see what can be done there to make the export behave the way I want it to. It is quite possible that the latest update inadvertently altered that particular preference option. Generally software updates shouldn't do that, but from my experience, it does happen now and then.
Feb 16, 2021 11:25:40 #
dsmeltz wrote:
Is this a new box with the update?
No, always there near the convert to srgb checkbox and the imbed color profile checkbox, but photoshop remembers your last setting so its easy to forget about since you don't have to click it every time.
Feb 16, 2021 11:26:46 #
The only big change in the (double 21.2.5 and 22.2) update(s) three days ago seems to have been something about inviting collaborators. Is there something in this collaboration that affects export?
Feb 16, 2021 11:38:05 #
Rongnongno wrote:
Never use export as but save as... Just saying.
Export as has severe limitations that saves as does not have.
Export as has severe limitations that saves as does not have.
What are the limitations? With save as you have to convert the color profile as a separate step.
Feb 16, 2021 11:41:06 #
bleirer wrote:
What are the limitations? With save as you have to convert the color profile as a separate step.
Good question. Not what the OP was asking about, but a good question.
Feb 16, 2021 12:43:02 #
rook2c4 wrote:
The first thing I would do is go into the preferences menu and see what can be done there to make the export behave the way I want it to. It is quite possible that the latest update inadvertently altered that particular preference option. Generally software updates shouldn't do that, but from my experience, it does happen now and then.
Thanks rook - I had the preferences set for contact and copyright.
Feb 16, 2021 12:44:20 #
dsmeltz wrote:
The only big change in the (double 21.2.5 and 22.2) update(s) three days ago seems to have been something about inviting collaborators. Is there something in this collaboration that affects export?
I don't think collaboration would have any impact on export.
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