GUYS, the point is I know the serial number and the model number listed on the box/receipt. The problem is that the drop down list on the G-Tech site uses a series of number 12xxxxxx. These numbers are similar to another number on my box (12000GB Silver NA), but none of them match this number. In that there are several 12TB choices, I am not interested in making a mistake.

My major point, however, is that G Tech appears to have completely detached itself from customer service as far as I can tell. I am not sure I want to buy a product from a vender that I cannot reach.

I wonder if G Tech is the next company going under? I purchased a GRaid external hard drive and in setting it up I had to select a model number from a drop down list. The model number on my serial number label did not match any of those in the drop down. Rather than mess up 12TB of back up, I called G Tech support. I waited for almost 15 minutes and when I received an answer, I explained my problem. They then transferred the problem to another person (obviously outside the US). This person could not explain how to find my model number. He put me on hold and said that they were too busy and they would call back.

Today, two days later, I still had not received a call. I went to the chat line for G Tech. I posted my question and was put on the chat line. I was informed that I was #2 in line and the average wait time was 01:14. The time wound down, but the message assured me that they were getting someone. 31 minutes later the message changed. It said that they were busy and to try later. No statement that they had bothered to save my email or anything like that.

Up to now, I thought that G Tech was a reputable company. Is there something going on that I missed? Should I return the external hard drive to B&H?