Photoshop/Lightroom: Where can I find help with Photoshop/Lightroom? When I download I get a not compatible message. Am using Window 8.1. Do I need Windows 10? Am new to digital...

Stephenb70506 Loc: Lafayette, La

Where can I find help with Photoshop/Lightroom? When I download I get a not compatible message. Am using
Window 8.1. Do I need Windows 10? Am new to digital photography. Grew up using Pentax Spotmatic. So, I feel like I have much to learn. Using a Nikon D3500 at present. Thanks for any help!!

CHG_CANON Loc: the Windy City

Stephenb70506 wrote:

Where can I find help with Photoshop/Lightroom? When I download I get a not compatible message. Am using
Window 8.1. Do I need Windows 10? Am new to digital photography. Grew up using Pentax Spotmatic. So, I feel like I have much to learn. Using a Nikon D3500 at present. Thanks for any help!!

If you're now a subscriber, you can sign into the Adobe.com site, find the Support menu and find the technical support chat option. They likely have minimum technical requirements posted too.

bsprague Loc: Lacey, WA, USA

Windows 10 1903 and later is minimum requirement. If you can't do that, get a refund quick.

https://helpx.adobe.com/lightroom-classic/system-requirements.html

bleirer

You can't run Photoshop elements either. https://www.adobe.com/products/photoshop-elements/tech-specs.html Time to upgrade or see if something else will work on your system, like Nikon's raw editor.

Stephenb70506 Loc: Lafayette, La

Thanks to all that responded. I canceled my
trial membership so no help from Adobe. Will have to download Windows 10. Had 10 before but went back to Windows 8. If you are not a subscriber to Adobe you cannot contact with any question.

LCD

There are some decent low price alternatives to LR that may let you use your present set-up. Some are even free. I use ACDSee but if you search UHH you are likely to find others.

billnikon Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont

Stephenb70506 wrote:

Where can I find help with Photoshop/Lightroom? When I download I get a not compatible message. Am using
Window 8.1. Do I need Windows 10? Am new to digital photography. Grew up using Pentax Spotmatic. So, I feel like I have much to learn. Using a Nikon D3500 at present. Thanks for any help!!

1-800-833-6687

Stephenb70506 Loc: Lafayette, La

Thanks for the info. At times I feel overwhelmed, since all my experience is with film photography.

bleirer

Stephenb70506 wrote:

Thanks for the info. At times I feel overwhelmed, since all my experience is with film photography.

There is a lot that you already know that will apply to digital. There are many videos and internet resources that you can pause and try out, once you get windows 10.

You could start a topic asking for basic tutorials and get many links. Here is one https://photographylife.com/workflow-post-processing-video-course

bsprague Loc: Lacey, WA, USA

Stephenb70506 wrote:

Thanks for the info. At times I feel overwhelmed, since all my experience is with film photography.

We've all done that. We all start somewhere.

Try taking one picture. Transfer that picture to your computer. Open the picture with the Windows 8 Photos app. Controls will be limited, but the basic workflow is the same with anything you move on to.

pithydoug Loc: Catskill Mountains, NY

bsprague wrote:

Windows 10 1903 and later is minimum requirement. If you can't do that, get a refund quick.

https://helpx.adobe.com/lightroom-classic/system-requirements.html

That or update the OS but don't remember how easy/hard that is, as it has been many years. It's only one level, not like going from 7.1.

rcarol

Stephenb70506 wrote:

Thanks to all that responded. I canceled my
trial membership so no help from Adobe. Will have to download Windows 10. Had 10 before but went back to Windows 8. If you are not a subscriber to Adobe you cannot contact with any question.

Out of curiosity, why would you go from Windows 10 back to Windows 8?

photodoc16

StephenB,
You could go straight to the site already mentioned by just typing in either Adobe Lightroom (CC or Classic) Forum or Adobe Photoshop Forum. You should have your Adobe password available and then you can easily figure out what to do to post a question. Make sure to check off that you want to receive an email when someone offers an answer to your question.
Good luck,
Photodoc16

rfmaude41 Loc: Lancaster, Texas (DFW area)

bsprague wrote:

Windows 10 1903 and later is minimum requirement. If you can't do that, get a refund quick.

https://helpx.adobe.com/lightroom-classic/system-requirements.html

But, I use win7 and they both run fine ((but slowly)

burkphoto Loc: High Point, NC

Stephenb70506 wrote:

Where can I find help with Photoshop/Lightroom? When I download I get a not compatible message. Am using
Window 8.1. Do I need Windows 10? Am new to digital photography. Grew up using Pentax Spotmatic. So, I feel like I have much to learn. Using a Nikon D3500 at present. Thanks for any help!!

https://helpx.adobe.com/photoshop/system-requirements.html
https://helpx.adobe.com/lightroom-classic/system-requirements.html
https://helpx.adobe.com/lightroom-cc/system-requirements.html

Yes, on PCs, you need a current 64-bit version of Windows 10. See the links for COMPLETE details, and yes, there may be some hardware requirements that require an update, too, if your PC is older.

I'll add that 16GB minimum RAM really helps on both Macs and Windows running Intel processors. The new M1 Apple Silicon Macs work really well with 8GB, but 16GB may be a wise initial purchase. Only Lightroom CC is M1-native at the moment, but the Intel versions of Photoshop and Lightroom Classic run quite well on M1 Macs after translation with Apple's Rosetta 2 X86 "emulator".

It all too often seems unfortunate, but the computing world "churns" quickly, requiring new hardware, new operating systems, and application updates on a regular basis. A 3-7 year life cycle is typical, depending upon when you dive into a system.