My download was not a problem, and I did reset my password** however, signing on screen is a significant problem at least on my computer. The eMail address used for the purchase and password was needed, OK. there was a neat ontop screen for entering the info, but as soon as I move my cursor to the ontop screen it expanded and became inactive, OH MY !!

OK, got creative... went to my Word and entered both. I used ^C and quickly ^V to paste the eMail address the then the password before the ontop screen funked to big and inactive. The trick was to hold down ^ [control] with the little finger and index finger on the V to give a quick paste. A few tries and got it to work.

**Password... they asked for eMail used during the purchase and also the password. Do they want my eMail password? NO. One word was missing, Skylum before the word Password; that would have clarified it for me.

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Worked with Ai last night, was I impressed? NO! Why, well I get the feeling that this is a whole new world and I was stumbling around and so I was not impressed with my ability and the program is probably a great advance.
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Many long years ago in a floppy disk world, I was working with a new database program. By way of training, I purchased an audio training tape with a he and her trainers. Verbal is clearer than video sleight-of-hand now used for training. A simple example, "Go to the upper right of the screen, you will see a dash, a box, and an X these control the screen size and position. Try them."

If I had a verbal trainer for the Ai program, then it would tell me what to do and how to find menus etc. Watching a video is like watching the pea-nutshell game on the streets of NYC... you can not keep up with the pea nor the small view of sliders and menus on the screen which is mostly of the photo being modified. The training videos are quick, because the trainer knows the program and has been using it from the early Beta stage

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Aditional complaint for all training; I have watched many Topaz training sessions... the complaint is they do not have us look at the photo and listen to their analysis and what they plan to do. No, they just wander around and make and reverse changes which are often subtle changes.

Analysis is important, when active in the camera club I would put the photo on my cabinet above the coffee brewer and see it cold. I would then circle things to change, thus I had a road map of improvement for my photo .... make changes... print, and put the new improved photo on the cabinet door. Stepwise I cleaned and mod the photo, a lot of work, but it trained me in my beginning live of editing. Visual analysis is key to an improved photo.

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TORMENT

I have had a career in law enforcement for over 30 plus years and I have done some background investigation into this company.

According to Legal records, yes in the USA they started out as MacPhum (doing Mac only) , in 2013 in Carson City Nevada. They did have corporate officers in Bellevue, Washington but, that was deactivated in 2019. Because of legal reasons they have registered corporate filings in the state of California and, as of 2019, that is when they established their so-called office in the City of New York. This was around and about the time of the origin of luminar AI.




When looking at the public records for the filing in New York, all of the names for principle individuals were very unique spellings, similar to what you would find for proper names for those who are foreign Nationals of another country...

I have done extensive research on the internet and through other sources and, although this company has been in business since 2013 in the USA, they have no public corporate phone number, they have no public phone number for their sales department, they have no public phone number for a showroom or sales department, and they have no phone number for technical support. Some people say they have a "Chat" tech feature on their website but, this is wrong. The chat box is nothing but a Robbo System" which ends up in an email.

When you send an email through the chat box or to their technical support, Only the Good Lord knows where the email goes to.

Yes, I could do a " whois" search on the company name but, I have not got around to that and it's not that important.

In my dealings, I have had four emails for the company. Each and every time it took a minimum of 44 hours to respond back to me. oh, and the last time it took over 73 hours for them to respond back to me for technical support. In their last email the only help they could offer me was to, either it reinstall the software or upgrade my operating system.

I came to the final conclusion that this is a ghost of a company and they do not want to be found. I came to the hard, fast conclusion that this is a company, or lack of a company, of which I do not want to deal with.

Yes, I have formally requested a full refund for the product vu emai and I am waiting to see the results. It has been 24 hours now.

Cheer
GeoVz.. aka: GoldStar46

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Like others I have used their software since their Macphun days. Apart from some issues with earlier Luminar versions I have been impressed with their support and software. I use Aurora HDR and (now) Luminar AI extensively for work photography.

Both of these I am happy to report are working flawlessly and AI download was quick and accurate. I am using Macs. They work like lightening on my new MacBook (M1 processor, 16GB Ram and SSD) but interestingly Luminar AI works better that L4 on my newish (but slow) iMac (8GB ram, spinning hard drive)

The new tools in AI have cut my workflow time in half. So far so good.

I too purchased LuminarAI several months ago. When the download became available for my Mac I tried to download it. However, I was stymied at a step involving using my account password to log into the account again to activate the program. I contacted Skylum help with the problem on Sunday morning early. Got a form response immediately telling me that they will get back to me Monday. They did Monday morning with instructions. It worked. I was able to download, activate and now use LuminarAI.