Amadeus Loc: New York

I was trying to unjam a stapler near my Pro-100. A chunk of staples flew into the printer. It was laying on the paper feed roller. I tried to get it out and of course it fell under the roller. I couldn't see the thing, I couldn't get it out. Paper wouldn't feed. I looked on line to see if I could get the roller out, disassemble it in some way. Opinion had it that you cannot take the thing apart.
So I called Canon hoping I could get help in getting the roller out but they said you can't disassemble the unit. But he did tell me they would replace the unit if it was in warranty. I was amazed. I mean it wasn't a manufacturer defect or anything like that. I didn't know exactly when I purchased it but they looked up my registration, and I was 1 day, 24 hours out of warranty. Dylan, the guy I was on the phone with told me to hold on. When he came back he said they would honor the warranty and send me a brand new printer.
The last thing I said to Dylan was, thank you for turning a horrible day into a great one.

flathead27ford Loc: Colorado, North of Greeley

Hence the reason I've had Canon gear since the 70s.😊

lositton Loc: Pensacola, FL

Awesome!

tcthome Loc: NJ

Good deal. Next time you are doing something like that , close the doors on the printer or walk away to do it. I don't even leave the doors open if I'm not going to print for a half hour. Maybe a little on the anal retentive side but it keeps any dust that might be floating around out of the inside of the printer. Happy holidays.

Amadeus Loc: New York

You're right tcthome. I don't normally do that, however, I will from now. Anal is better than aggravation!

yssirk123 Loc: New Jersey

I had a similar experience with a Canon Pro-1000 which was a month or two out of warranty. An ink cartridge was jammed and couldn't be removed, and they shipped me a new printer asking that I return the non-working one in the shipping box with the postage paid by Canon.

jaymatt Loc: Alexandria, Indiana

I sent them an SX60 (bought used) that wouldn’t zoom anymore. Instead of fixing it, they sent me a new, refurbished camera with no charge.

Scruples Loc: Brooklyn, New York

I too love Canon for this. But I always keep a pair of forceps in my bag. It has a just the item for reaching in and removing paper James inside a shredder

PHRubin Loc: Nashville TN USA

Good for them, which was good for you!

Photocraig

An important concept sales people and their Management learn quickly is the lifetimes (or even 5 year DISCOUNTED) value of a customer. Keeping a customer's good faith by merely extending their warranty by a little (or a lot) preserved a very lucrative revenue stream. Denying a warranty claim from a good intending customer, while avoiding fraud (which is the real problem) makes good business sense.
Canon was very liberal when I dropped a lens and provided repair under warranty 20+ years ago. I'm on my 4th Canon body and 6th Canon Lens since.

(I'm glad their Product Management/ Engineering folks understood, lately, in preserving their customers' investment in lenses and accessories. For me it was simple as teh RF-EF adaptor and the apparent compatibility of teh EX Speedlites through the R series.

Good for Canon, and I'm glad you were the beneficiary of a willing Vendor and a perceptive Customer Service Rep--who was empowered to advocate for "what is right."
C

Picture Taker Loc: Michigan Thumb

AS good as Canon products are the Canon Tech Svs. is the best part of the Canon product line.

amfoto1 Loc: San Jose, Calif. USA

I just had staples fall into three Canon DSLRs! I wonder it Canon would replace them with a pair of R6s and an R5?