help needed with amazon.please: australia.......I bought two books..................read "with prime. no P and H fee" so I clicked prime.......books arrived. NOW after saying it was...

dancers Loc: melbourne.victoria, australia

australia.......I bought two books..................read "with prime. no P and H fee" so I clicked prime.......books arrived. NOW after saying it was free for 1 month, they have taken $ from my credit card. I have NO idea how to get out of this.....I will never but from them again in any case.................wot to do friends. remember I am old as hell and not all that savvy

jinx

Call Amazon. They are amazingly helpful. You also will not sit on hold forever.

bioteacher Loc: Brooklyn, NY

My computer was hacked and I had trouble with Amazon even though I reported the hacking to Amazon and the credit card. I sent the computer ordered back the same day it came (hackers probably thought that they would be able to pick it up from the drop off before I got home). I was calling Amazon numerous times but noting happened as they locked my account. complained to the Better Business Bureau and all of a sudden the problem was cleared up. Still having problems with Amazon accepting my credit card so I files another complaint. Try the BBB if all else fails.

nimbushopper Loc: Tampa, FL

After the free month you have to contact them to say you no longer want prime. That's how they suck people into paying a monthly fee.

roxiemarty Loc: Florida

nimbushopper wrote:

After the free month you have to contact them to say you no longer want prime. That's how they suck people into paying a monthly fee.

I canceled my free prime trial last year a few days before it was up, no problem............they gladly stopped it.

billnikon Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont

dancers wrote:

australia.......I bought two books..................read "with prime. no P and H fee" so I clicked prime.......books arrived. NOW after saying it was free for 1 month, they have taken $ from my credit card. I have NO idea how to get out of this.....I will never but from them again in any case.................wot to do friends. remember I am old as hell and not all that savvy

Most of the time, in fact, all of the time, if you read ALL the info. on Amazon Books, it will tell you that it is free for a month and then you automatically pay. Most folks understand that after the month is up you will pay.
I strongly suggest you call Amazon customer service at 1-888-280-3321

Donkas1946 Loc: Southern NH

jinx wrote:

Call Amazon. They are amazingly helpful. You also will not sit on hold forever.

Lately when I call with a problem and if you can find their CS phone number they do not answer due to covid and you get a recording. Do you actually have a number?

dancers Loc: melbourne.victoria, australia

billnikon wrote:

Most of the time, in fact, all of the time, if you read ALL the info. on Amazon Books, it will tell you that it is free for a month and then you automatically pay. Most folks understand that after the month is up you will pay.
I strongly suggest you call Amazon customer service at 1-888-280-3321

thank you I needed a number.!!!!But I am in Australia.............are they 24/7 people? ............I have found their Sydney number................... will try later.......I just cannot do those.........copy these moving numbers, to prove I am human.........

dancers Loc: melbourne.victoria, australia

thank you all. AMAzon lady has removed me from the Prime thing and refunded the money....feeling MUCH happier.

Indi Loc: L. I., NY, Palm Beach Cty when it's cold.

Last month I ordered a new pair of men’s slippers for myself from Amazon. They sent a pair of woman’s sneakers.
I made a return order and sent them back and then reordered another pair from a different vendor. They came the next day. This time the order was right. The next day, a second pair came.
I called Amazon to tell them and they told me to keep the second pair as well.
That’s why I keep doing business with them.

47greyfox Loc: on the edge of the Colorado front range

dancers wrote:

thank you all. AMAzon lady has removed me from the Prime thing and refunded the money....feeling MUCH happier.

Proof positive that a call to any company’s customer service should “always” be the first move.... With Amazon, that number can be tricky to find through their website. And that’s why there’s this little often not used technique called Google “Amazon customer service number” regardless of where you’re located.

whatdat Loc: Del Valle, Tx.

nimbushopper wrote:

After the free month you have to contact them to say you no longer want prime. That's how they suck people into paying a monthly fee.

That’s standard procedure with trial programs; no need to blame Amazon

edrobinsonjr Loc: Boise, Idaho

1. On Amazon.com, log into your account and navigate to the top right corner of the page. Hover over your personalized greeting that reads "Account & Lists" and click on "Your Prime Membership" from the dropdown menu.

2. The left-hand side of the "Your Prime Membership" page will show your membership info, including your preferred payment card, the date your account is good through, as well an option to end your membership.

3. Look for the "End Membership and Benefits" option on the left side of the page and click on it.

Copied from businessinsder.com

They will try to convince you to stay. Just say no.

dancers Loc: melbourne.victoria, australia

edrobinsonjr wrote:

1. On Amazon.com, log into your account and naviga... (show quote)

I Googled and found their office in Sydney and was cheerfully helped by the woman there. thanks for your help/