PS 2021 problem - how do I contact Adobe for help?
Oct 22, 2020 14:37:12 #
I just installed PS 2021, and immediately had a problem.
I have a Mac with a second display. If I use the second display to do PS, all is well.
But if I move PS to the laptop display, the photo either entirely disappears, or shows up as a narrow horizontal band.
I went to the Adobe support site, but couldn't find this problem described, and found no way to actually talk with someone about it. How do I contact them?
Thanks
I have a Mac with a second display. If I use the second display to do PS, all is well.
But if I move PS to the laptop display, the photo either entirely disappears, or shows up as a narrow horizontal band.
I went to the Adobe support site, but couldn't find this problem described, and found no way to actually talk with someone about it. How do I contact them?
Thanks
Oct 22, 2020 15:09:21 #
pmsc70d wrote:
I just installed PS 2021, and immediately had a problem.
I have a Mac with a second display. If I use the second display to do PS, all is well.
But if I move PS to the laptop display, the photo either entirely disappears, or shows up as a narrow horizontal band.
I went to the Adobe support site, but couldn't find this problem described, and found no way to actually talk with someone about it. How do I contact them?
Thanks
I have a Mac with a second display. If I use the second display to do PS, all is well.
But if I move PS to the laptop display, the photo either entirely disappears, or shows up as a narrow horizontal band.
I went to the Adobe support site, but couldn't find this problem described, and found no way to actually talk with someone about it. How do I contact them?
Thanks
Ever heard of "help", "contact support" or google?
Oct 22, 2020 15:27:21 #
pmsc70d wrote:
I just installed PS 2021, and immediately had a problem.
I have a Mac with a second display. If I use the second display to do PS, all is well.
But if I move PS to the laptop display, the photo either entirely disappears, or shows up as a narrow horizontal band.
I went to the Adobe support site, but couldn't find this problem described, and found no way to actually talk with someone about it. How do I contact them?
Thanks
I have a Mac with a second display. If I use the second display to do PS, all is well.
But if I move PS to the laptop display, the photo either entirely disappears, or shows up as a narrow horizontal band.
I went to the Adobe support site, but couldn't find this problem described, and found no way to actually talk with someone about it. How do I contact them?
Thanks
From Creative Cloud, click on "Help"(top of page), then Contact. You'll be led to a Chat/support
Mark
Oct 22, 2020 15:44:38 #
markngolf wrote:
From Creative Cloud, click on "Help"(top of page), then Contact. You'll be led to a Chat/support
Mark
Mark
Thanks. That's what I couldn't find. They told me to delete "Adobe photoshop 2021 settings" and restart PS. That solved the problem.
Oct 22, 2020 16:18:16 #
pmsc70d wrote:
Thanks. That's what I couldn't find. They told me to delete "Adobe photoshop 2021 settings" and restart PS. That solved the problem.
Mark's a great guy - he genuinely likes to help! Like many of us here on UHH. . .
Oct 22, 2020 16:19:31 #
Gene51 wrote:
Mark's a great guy - he genuinely likes to help! Like many of us here on UHH. . .
You are one too Gene! Thanks
Mark
Oct 23, 2020 00:29:18 #
Oct 23, 2020 22:42:02 #
markngolf wrote:
From Creative Cloud, click on "Help"(top of page), then Contact. You'll be led to a Chat/support
Mark
Mark
Thanks for a useful, helpful non-sarcastic reply. I'm sure everyone who read it appreciates it.
Oct 24, 2020 00:03:33 #
fantom wrote:
Thanks for a useful, helpful non-sarcastic reply. I'm sure everyone who read it appreciates it.
Most UHH members provide useful info in their replies. Thanks for the kind comment.
Mark
If you want to reply, then register here. Registration is free and your account is created instantly, so you can post right away.