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Thanks Adobe Tech Support - Chat/Remote Session
Aug 23, 2020 09:47:01 #
domcomm wrote:
That brings up a question. CameraRaw won't work with my new camera. I have CS5, but don't have the $$$ to upgrade to a newer version. Is it possible to update CameraRaw without updating to a newer version of PhotoShop?
$9.99 a month gets you PS and LR and updates. Nothing better!
Aug 23, 2020 11:00:16 #
markngolf wrote:
After completing installation of files, programs, ... (show quote)
Wow, congratulations mark on getting your new computer up and running. I knew you'd like it I love mine there super fast. but I'm surprised you have the problem since you re-download it and reinstalled everything. But you could have gotten the glitch in it then the download that happens sometimes for your download file won't work you have to re-download. Anyway now it's time to have fun.
Aug 23, 2020 11:03:26 #
domcomm wrote:
That brings up a question. CameraRaw won't work with my new camera. I have CS5, but don't have the $$$ to upgrade to a newer version. Is it possible to update CameraRaw without updating to a newer version of PhotoShop?
I doubt it would work. If you've got the installation files, then you can try it. You can't upgrade to a new version, unless you go to the $9.99 a month, none of them are supported. For the $9.99 you get a lot more, and as you have just read a great support system.
Check out Photo Critique Section section of our forum.
Aug 23, 2020 11:18:23 #
frankraney wrote:
Wow, congratulations mark on getting your new computer up and running. I knew you'd like it I love mine there super fast. but I'm surprised you have the problem since you re-download it and reinstalled everything. But you could have gotten the glitch in it then the download that happens sometimes for your download file won't work you have to re-download. Anyway now it's time to have fun.
Thanks, Frank. Not sure why the issue occurred, but it is resolved, thanks to Adobe Support.
Aug 23, 2020 12:16:01 #
markngolf wrote:
After completing installation of files, programs, ... (show quote)
Just a note to mention that there is at least one chat service listed on the Adobe pages that charges for the assistance. Don't fall for this scam. Just abort and look for the Creative Cloud offering that Mark mentioned. I do not remember just how the scam site was labeled but you will know it fast enough.
Photodoc16
Aug 23, 2020 12:45:02 #
photodoc16 wrote:
Just a note to mention that there is at least one chat service listed on the Adobe pages that charges for the assistance. Don't fall for this scam. Just abort and look for the Creative Cloud offering that Mark mentioned. I do not remember just how the scam site was labeled but you will know it fast enough.
Photodoc16
Photodoc16
Right!! Just open the Creative Cloud app, go to "Help"/ Contact/Virtual Chat and complete. Within a short while, you'll be "chatting" with a tech support person. I never attempt a connection at "normal hours". Everyone does that. That's like going out shopping for groceries on
the weekend!
Mark
Aug 23, 2020 14:02:29 #
markngolf wrote:
After completing installation of files, programs, ... (show quote)
Well, I found Adobe tech support friendly, but not so effective.
I have an 8TB hard drive of images, formatted by my iMac, that will not open in the current Bridge. After several hours in several discussions, including "escalating" the issue to a higher power, I'm still left with using Bridge 2019.
I don't even know what I'm missing in not being able to use Bridge 2020. I do get the updated ACR when I open files, but it does make me wonder.
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Aug 23, 2020 14:20:59 #
cbtsam wrote:
Well, I found Adobe tech support friendly, but not so effective.
I have an 8TB hard drive of images, formatted by my iMac, that will not open in the current Bridge. After several hours in several discussions, including "escalating" the issue to a higher power, I'm still left with using Bridge 2019.
I don't even know what I'm missing in not being able to use Bridge 2020. I do get the updated ACR when I open files, but it does make me wonder.
I have an 8TB hard drive of images, formatted by my iMac, that will not open in the current Bridge. After several hours in several discussions, including "escalating" the issue to a higher power, I'm still left with using Bridge 2019.
I don't even know what I'm missing in not being able to use Bridge 2020. I do get the updated ACR when I open files, but it does make me wonder.
Sorry your issue was not solved. I have a brand new PC. After reading your note I opened Bridge. All of my drives (6 internal and 4 external) display and I have access to each of them. Issues like that are very frustrating. I hope you find a solution.
Mark
Aug 23, 2020 20:06:51 #
markngolf wrote:
Sorry your issue was not solved. I have a brand new PC. After reading your note I opened Bridge. All of my drives (6 internal and 4 external) display and I have access to each of them. Issues like that are very frustrating. I hope you find a solution.
Mark
Mark
Thanks, Mark. For now, I'm just resigned to Bridge 2019. If that starts to have trouble with ACR, I'm going to have to go back at Adobe; for now, I've other things to do.
Aug 25, 2020 00:43:22 #
You can subscribe to the Adobe Photoshop Cloud Photography Plan for $9.99 per month.
The plan includes Photoshop, Adobe Camera Raw, and Bridge. It also comes with Lightroom.
You cannot beat that deal with a stick. You'll get the premier photo-editing program on the planet.
You will need a connection to the Internet.
The plan includes Photoshop, Adobe Camera Raw, and Bridge. It also comes with Lightroom.
You cannot beat that deal with a stick. You'll get the premier photo-editing program on the planet.
You will need a connection to the Internet.
domcomm wrote:
That brings up a question. CameraRaw won't work with my new camera. I have CS5, but don't have the $$$ to upgrade to a newer version. Is it possible to update CameraRaw without updating to a newer version of PhotoShop?
Aug 25, 2020 10:17:21 #
anotherview wrote:
You can subscribe to the Adobe Photoshop Cloud Photography Plan for $9.99 per month.
The plan includes Photoshop, Adobe Camera Raw, and Bridge. It also comes with Lightroom.
You cannot beat that deal with a stick. You'll get the premier photo-editing program on the planet.
You will need a connection to the Internet.
The plan includes Photoshop, Adobe Camera Raw, and Bridge. It also comes with Lightroom.
You cannot beat that deal with a stick. You'll get the premier photo-editing program on the planet.
You will need a connection to the Internet.
You're right, but there will still be those here who gripe about it.
If you want to reply, then register here. Registration is free and your account is created instantly, so you can post right away.
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