Problem with lens purchased on ebay UK: I have just received a 14-45, f3.5-5.6 Panasonic lens advertised on ebay as opened unused and seller described as "this lens is in brand new...

Delderby Loc: Derby UK

I have just received a 14-45, f3.5-5.6 Panasonic lens advertised on ebay as opened unused and seller described as "this lens is in brand new condition"
The lens does look brand new, however, there is a rattling sound from inside the lens whenever it is moved gently in my hand. What could this be, and would it be in keeping with a lens "in brand new condition"? I have not yet attached it to a camera or otherwise tested it.
Thanks for any observations.

queencitysanta Loc: Charlotte, North Carolina

Return to seller

queencitysanta Loc: Charlotte, North Carolina

Return to seller

Pablo8 Loc: Nottingham UK.

Remember to record the seller details, name address etc. If it turns out to be a scam/bad deal, you could put us wise. Best of luck.

billnikon Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont

Delderby wrote:

I have just received a 14-45, f3.5-5.6 Panasonic lens advertised on ebay as opened unused and seller described as "this lens is in brand new condition"
The lens does look brand new, however, there is a rattling sound from inside the lens whenever it is moved gently in my hand. What could this be, and would it be in keeping with a lens "in brand new condition"? I have not yet attached it to a camera or otherwise tested it.
Thanks for any observations.

And this is a problem you cannot take care of all by your little self?
OK grasshopper. Let me tell you what would happen if this happened to me.
I would notify the seller that I am returning the lens because something is rattling from within the lens. If the seller did not confirm the return within 2 days I would open a case with ebay.
I hope you paid through Paypal. Once the case is open, they will give the seller a limited amount of time to OK your return.
Trust me, Ebay and Paypal will take care of you. I have had to open two cases over my 15 years in doing business on Ebay and both times Paypal and Ebay stood by me and we got the issue resolved.
Good luck grasshopper.

Bridges Loc: Memphis, Charleston SC, now Nazareth PA

billnikon wrote:

And this is a problem you cannot take care of all ... (show quote)

And it will cost you a bit more to send it back but insure it and require a signature from the seller.

Delderby Loc: Derby UK

billnikon wrote:

And this is a problem you cannot take care of all ... (show quote)

Thanks for reply - my problem was really about what might the rattle be. Yes - I did pay through PayPal.
With seller not accepting returns it just gets more complicated, but I have requested a return.

Delderby Loc: Derby UK

Bridges wrote:

And it will cost you a bit more to send it back but insure it and require a signature from the seller.

thx.

Delderby Loc: Derby UK

Pablo8 wrote:

Remember to record the seller details, name address etc. If it turns out to be a scam/bad deal, you could put us wise. Best of luck.

Thx - will advise outcome in due course

LFingar Loc: Claverack, NY

Delderby wrote:

I have just received a 14-45, f3.5-5.6 Panasonic lens advertised on ebay as opened unused and seller described as "this lens is in brand new condition"
The lens does look brand new, however, there is a rattling sound from inside the lens whenever it is moved gently in my hand. What could this be, and would it be in keeping with a lens "in brand new condition"? I have not yet attached it to a camera or otherwise tested it.
Thanks for any observations.

Some lenses will make noticible rattleing or clunking sounds when moved. Ken Rockwell usually mentions that when reviewing a lens, but, I could not find a review of your lens on his site. I suggest 2 things:
1. Check the internet for reviews and comments about the lens. The noise may be normal.
2. Put it on your camera and see if it works as it should.

BurghByrd Loc: Pittsburgh

Delderby wrote:

I did pay through PayPal.
With seller not accepting returns it just gets more complicated, but I have requested a return.

Paypal and e-bay will stand behind you if the product is defective; their business model depends on it. Seller has the option of not accepting the return but does not have the option of returning your money in the case of a defective or counterfeit product. I know, I've been there. Just call e-Bay.

billnikon Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont

Delderby wrote:

Thanks for reply - my problem was really about what might the rattle be. Yes - I did pay through PayPal.
With seller not accepting returns it just gets more complicated, but I have requested a return.

The seller CANNOT refuse to take a return, no matter what he puts on his add. Notify him you want to return. If he refusses, contact paypal and put in a report.
Product was NOT as advertized. He HAS to take it back. Paypal will also demand it.

Delderby Loc: Derby UK

LFingar wrote:

Some lenses will make noticible rattleing or clunking sounds when moved. Ken Rockwell usually mentions that when reviewing a lens, but, I could not find a review of your lens on his site. I suggest 2 things:
1. Check the internet for reviews and comments about the lens. The noise may be normal.
2. Put it on your camera and see if it works as it should.

Thx for your reply and time. I have previously had a copy of this lens - it did not rattle at all. Out of interest, it was the original (first) M43 lens, and therefore had to be good.

Delderby Loc: Derby UK

billnikon wrote:

The seller CANNOT refuse to take a return, no matter what he puts on his add. Notify him you want to return. If he refusses, contact paypal and put in a report.
Product was NOT as advertized. He HAS to take it back. Paypal will also demand it.

Thx for the advice Bill.

cedymock Loc: Irmo, South Carolina

Delderby wrote:

I have just received a 14-45, f3.5-5.6 Panasonic lens advertised on ebay as opened unused and seller described as "this lens is in brand new condition"
The lens does look brand new, however, there is a rattling sound from inside the lens whenever it is moved gently in my hand. What could this be, and would it be in keeping with a lens "in brand new condition"? I have not yet attached it to a camera or otherwise tested it.
Thanks for any observations.

Had a problem with rattle in lens and called the manufacturer (Sigma) talk to tec-rep put on camera went through a process (that I do not remember) solved the problem, something to do with VR and the way it was removed from or put on the camera at some point. I have never had a problem again (5years).