jameyward Loc: North Carolina

I have the Adobe Lightroom/Photoshop monthly subscription. I also have a new EOS R that I am unable to transfer RAW files to my MacBook Pro. I have tried the direct transfer with the cable and wireless. The jpegs transfer just fine. I downloaded the expanded user guide and found I was transferring images correctly. I even tried another new 64 GB card with the same result. Anyone know what I am doing wrong?

steve49 Loc: massachusetts

You need to check a box that allows the raw files to show.
If I remember it's in preferences but someone else will help here also.

warzone

I seem to remember having this problem and it was because the raw file and the jpeg had the same file name. When I unchecked the block that said “do not download suspected duplicates” the problem went away.

warzone

I seem to remember having this problem and it was because the raw file and the jpeg had the same file name. When I unchecked the block that said “do not download suspected duplicates” the problem went away.

jameyward Loc: North Carolina

I will check that out. I will also check the Lightroom preferences. I have had no issues importing RAW files from my 5D Mk4 or 1DX MK2.

DWU2 Loc: Phoenix Arizona area

Try copying the RAW files to a directory on your MacBook without using Lightroom, then import them subsequently into Lightroom.

jerryc41 Loc: Catskill Mts of NY

I'm surprised that the extension didn't count as a different file name.

bleirer

The general section of Lightroom preferences, choose "treat jpeg and raw as separate files"

https://helpx.adobe.com/lightroom-classic/help/file-import-formats-settings.html

amfoto1 Loc: San Jose, Calif. USA

Is your copy of Lightroom up to date?

Usually the subscription version does updates automatically, but maybe you turned that off?

While it's now about 15 or 16 month old model, the EOS R is newer than either of your other Canon cameras and its RAW files may not be recognized by an earlier version of Lightroom.

Personally I don't use Lightroom to handle my downloads. I simply drag, drop and copy my image files from the memory card into a folder on the computer, using the computer's own operating system. Once that's done, I point LR to the folder and have it Import the images from there.

The reason I do that is because there are a lot of "options" in LR how it handles downloads... whether or not it should create a folder, where it should create the folder and how it should name the folder... whether or not things should be applied to the images during the download... automatic backups and more. That all worked fine initially, once I'd set it up. But at some point I did an update of the software where the download process defaulted back to some other settings and really made a mess of things. Lesson learned!

I stopped using LR to do the downloads and went back to the "simpler" way where I control everything and don't have to worry about LR automation doing anything weird or unexpected. I've even got my computer set to simply open the OS system browser when it detects I've inserted a memory card (turned off the default where it would start LR and try to auto download with it). I've gotten so in the habit of doing so, it only takes a couple minutes to set up a download and the actual download is just as fast or faster than doing it through LR. During the step where images are Imported into LR from the folder on the computer, I have some very "basic" things done automatically. I let LR add some copyright info.... And I let it apply lens correction profiles. But that's about it. The rest of the process I keep control over.

Another thing... if shooting both RAW and JPEG, LR might be automatically "stacking" the images rather than showing both version of each image. Maybe both are actually there, but you are only seeing the one "on top of the stack". You can probably tell by right-clicking on any image, if there are multiple copies of it. (It shouldn't matter that they have the same "name", since they have two different extensions.)

jameyward Loc: North Carolina

I will check for an update. Thanks for the info!

MtManMD Loc: Beaverton, Oregon

Just in case it’s not a Lightroom setting. I had this issue with an EOS R rental I had for a few days. I was not importing into Lightroom. When doing camera to PC (PC rather that a MAC) transfer, it would only transfer JPG files. I don’t know the root cause, but I removed the SD card from camera, inserted the SD card into slot in my laptop and had access to copy both sets of file types.

MtManMD Loc: Beaverton, Oregon

Just in case it’s not a Lightroom setting. I had this issue with an EOS R rental I had for a few days. I was not importing into Lightroom. When doing camera to PC (PC rather that a MAC) transfer, it would only transfer JPG files. I don’t know the root cause, but I removed the SD card from camera, inserted the SD card into slot in my laptop and had access to copy both sets of file types.

jameyward Loc: North Carolina

I did put the card (with only RAW files on it) in my laptop and Lightroom showed “No photos”. It was the same when I used the cable. When I put the card back in my camera the photos were still on it. I was able to transfer the RAW files to my phone (through the app Camera Connect) only AFTER they were compressed to jpegs.

bleirer

Lightroom classic has supported the R since version 8.0 October 2018.

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

mjmoly

I have an EOS R, shoot raw and import and process directly from the card using a dedicated card reader. I have not encountered any problems. I do believe that I’ve checked “ do import duplicates”. Checking preferences makes sense. This should be a easy fix. Adobe support is available and might be an easy way to fix your issue.