What would you do, ordered new, sent a demo model Canon RF 24-105 L lens? RESOLVED (Page 9): Totally Agee but can’t even get to talk to someone in a complete business day. And people...

Resqu2 Loc: SW Va

TriX wrote:

The only correct, acceptable and defensible answer is that Adorama sends you a new lens at the original price, apologizes for the error and pays return shipping on the “demo” lens. Anything less would be unacceptable to me.

Totally Agee but can’t even get to talk to someone in a complete business day. And people wonder why Amazon is putting everyone out of business. I should of stuck to a company that I know and trust.

scooter1 Loc: Yacolt, Wa.

TriX wrote:

The only correct, acceptable and defensible answer is that Adorama sends you a new lens at the original price, apologizes for the error and pays return shipping on the “demo” lens. Anything less would be unacceptable to me.

Resqu2 Loc: SW Va

Well the more I think the more upset I’m getting especially after talking to Canon. Just did there survey that they send you. Not a nice one lol. Sent another email to CS telling them I don’t need or want to talk to some guy in the used sales dept that this needs to go to the executive office. Probably won’t hear a thing. I’m glad y’all have had great luck but this bunch won’t ever see another dime from me. I’m going to look for everywhere that I can to leave a bad review. They are a Hugh company and they won’t care but that’s ok.

scooter1 Loc: Yacolt, Wa.

Resqu2 wrote:

Well the more I think the more upset I’m getting e... (show quote)

You might be surprised. AHS, america home shield refunded all of my money after a post on "Consumer Affairs". ATTACK

Resqu2 Loc: SW Va

scooter1 wrote:

You might be surprised. AHS, america home shield refunded all of my money after a post on "Consumer Affairs". ATTACK

Good lord I just spent a lot of time over at CA and I’m shocked by all the bad reviews, one after another. Seen several of the names mentioned that I been dealing with. Had I done more research I’d not be dealing with this right now. Not sure how they got such a great name on here.

dwmoar Loc: Oregon, Willamette Valley

Resqu2 wrote:

Totally Agee but can’t even get to talk to someone in a complete business day. And people wonder why Amazon is putting everyone out of business. I should of stuck to a company that I know and trust.

Really, have you even tried to talk to a live person at Amazon. From the sound of it, you haven't

aardq

1) Send it back and protest the charge on your CC.
2) Name them to prevent others from having problems with them. Your job is not to protect the undeserving, but to protect fellow consumers.

HelenOster Loc: New York

Resqu2 wrote:

She left the company, if I remember a bit about it it wasn’t under good conditions but I’m not sure about the reason.

I can answer that! I quit due to the ‘antics’ of the trades department - and the bullying I experienced from the marketing team when I challenged them about constant, unwelcome spamming of customers.....

mjmoly

I would definitely send it back. And I would not do any business with them in the future.

Resqu2 Loc: SW Va

aardq wrote:

1) Send it back and protest the charge on your CC.
2) Name them to prevent others from having problems with them. Your job is not to protect the undeserving, but to protect fellow consumers.

They were named in my earlier post where I outlined the complete timeline of events along with photos of my orders.

Resqu2 Loc: SW Va

dwmoar wrote:

Really, have you even tried to talk to a live person at Amazon. From the sound of it, you haven't

I just have 2 Amazon stories and we do use them a lot, first one I purchased a 24-70 lens, the expensive one and used it once and really missed the image stabilization so I clicked return, printed a free shipping label and had my money back in a couple of days. I was out nothing. The second one my Wife ordered a pretty big cabinet for her bathroom and it had a small chip out of the front piece of wood, in a pretty noticeable place so I click return due to damage and within minutes I had a message saying they didn’t want it back and I had a full return that same day. So yea, your right saying I have never had to call them. They have their CS automation working pretty good.

johnedfu

Resqu2 wrote:

I just have 2 Amazon stories and we do use them a ... (show quote)

Exactly. Never had a single problem with Amazon CS, and I have had opportunity to talk to both online and phone reps. Love or hate Amazon, they didn’t get huge by having crappy customer service.

sr71 Loc: In Col. Juan Seguin Land

HelenOster wrote:

I can answer that! I quit due to the ‘antics’ of the trades department - and the bullying I experienced from the marketing team when I challenged them about constant, unwelcome spamming of customers.....

Good Morning Helen hope all is well with you, and thank you for your answer, it's sad that policies like that continues. Have an enjoyable year.....

Wylie

LaurenT Loc: Northern California

nadelewitz wrote:

You sure did create a major stink on UHH over something you had not even tried to rectify yet.

A simple question to us about the wisdom of keeping a demo lens and saving $100.00 would have sufficed, then reporting to us after dealing with Adorama about what happened.

Please read the previous pages of posts. This poor guy has been crucified because he wouldn't reveal who the company was, and when he finally caves in and does, you give him this? It's truly damned if you do, or damned if you don't.

TriX Loc: Raleigh, NC

LaurenT wrote:

Please read the previous pages of posts. This poor guy has been crucified because he wouldn't reveal who the company was, and when he finally caves in and does, you give him this? It's truly damned if you do, or damned if you don't.

He’s not alone. Apparently a large proportion of the membership reads either the first couple of posts or the last few in a thread, while skipping the intervening 8 pages before replying, not noticing that the question has been answered a dozen times already 😹.