Adobe Customer Service
Nov 21, 2019 14:25:13 #
With all the money Adobe charges, $10 a month = $120 a year, year after year, you would think they would offer fast and helpful customer service. Yet everyday there are multiple requests for help with Adobe products on UHH. It's a shame that the people who are spending all that money can't get what they need from Adobe.
Nov 21, 2019 14:54:04 #
Strodav
Loc: Houston, Tx
My experience with Adobe support has been pretty good. The method I use is to open a chat window. A specialist, usually in India, comes online, gets an understanding of the problem, then takes control of my machine and fixes it. Last problem turned out to be a corrupted catalog after the upgrades and the Specialist not only fixed the problem, but also helped tune for better performance.
Nov 21, 2019 15:51:33 #
Nov 22, 2019 01:33:12 #
Mac wrote:
With all the money Adobe charges, $10 a month = $120 a year, year after year, you would think they would offer fast and helpful customer service. Yet everyday there are multiple requests for help with Adobe products on UHH. It's a shame that the people who are spending all that money can't get what they need from Adobe.
Well, it may be news to you, but Adobe's customer service is very good! It usually just takes one call to have most issues resolved in a fast time! And also, the Adobe cloud deal is a steal!!
Nov 22, 2019 03:16:19 #
Nov 22, 2019 07:47:22 #
Anytime i call adobe they take control of my computer and help fix whatever issue. I have had all great experience with adobe
Nov 22, 2019 08:13:16 #
Mac wrote:
With all the money Adobe charges, $10 a month = $120 a year, year after year, you would think they would offer fast and helpful customer service. Yet everyday there are multiple requests for help with Adobe products on UHH. It's a shame that the people who are spending all that money can't get what they need from Adobe.
I think that's a wrong assumption. Adobe has done very good job of helping those with problems. As evidenced by some of the replies.
I can say my encounter with them was very satisfactory. The "year, after year " charge is not a problem for a lot of people.
Nov 22, 2019 08:24:04 #
Mac wrote:
With all the money Adobe charges, $10 a month = $120 a year, year after year, you would think they would offer fast and helpful customer service. Yet everyday there are multiple requests for help with Adobe products on UHH. It's a shame that the people who are spending all that money can't get what they need from Adobe.
I also have had good experience with Adobe support. I wonder if some of the people who ask for help here for Adobe products haven't tried going to them. As far as cost, I have been using Photoshop since the first version, and the monthly charge is less than I used to pay for the original purchase and the major upgrades, and now it is being continually upgraded.
Nov 22, 2019 08:55:20 #
Mac wrote:
With all the money Adobe charges, $10 a month = $120 a year, year after year, you would think they would offer fast and helpful customer service. Yet everyday there are multiple requests for help with Adobe products on UHH. It's a shame that the people who are spending all that money can't get what they need from Adobe.
I have had excellent service from them. No regrets. If the money is a problem stop using their product.
Nov 22, 2019 09:09:40 #
Strodav wrote:
My experience with Adobe support has been pretty good. The method I use is to open a chat window. A specialist, usually in India, comes online, gets an understanding of the problem, then takes control of my machine and fixes it. Last problem turned out to be a corrupted catalog after the upgrades and the Specialist not only fixed the problem, but also helped tune for better performance.
Same here!
Nov 22, 2019 09:13:37 #
$10 a month for a world-class editing package is really a no-brainer. That is two Starbucks a month. Support has not been an issue for me in any case.
Nov 22, 2019 09:21:28 #
Mac wrote:
With all the money Adobe charges, $10 a month = $120 a year, year after year, you would think they would offer fast and helpful customer service. Yet everyday there are multiple requests for help with Adobe products on UHH. It's a shame that the people who are spending all that money can't get what they need from Adobe.
You can afford a Leica M10 but $10 a month for the best processing software is expensive? I've had fast, excellent support from Adobe.
Mark
Nov 22, 2019 10:12:21 #
AZNikon
Loc: Mesa, AZ
Mac wrote:
With all the money Adobe charges, $10 a month = $120 a year, year after year, you would think they would offer fast and helpful customer service. Yet everyday there are multiple requests for help with Adobe products on UHH. It's a shame that the people who are spending all that money can't get what they need from Adobe.
So, you would prefer folks call Adobe and quit wasting space on UHH. Got it! As an aside, I've never gotten less than fantastic service from Adobe. But I see nothing wrong with sharing info on this forum. Just my 2¢ worth.
Nov 22, 2019 10:43:53 #
AZNikon wrote:
So, you would prefer folks call Adobe and quit wasting space on UHH. Got it! As an aside, I've never gotten less than fantastic service from Adobe. But I see nothing wrong with sharing info on this forum. Just my 2¢ worth.
The problem seems to be that he thinks people ask for advice here on Adobe products because they tried Adobe support and it was lacking.
Nov 22, 2019 11:56:49 #
markngolf wrote:
You can afford a Leica M10 but $10 a month for the best processing software is expensive? I've had fast, excellent support from Adobe.
Mark
Mark
Mark
I don't deny that Adobe offers the best post processing software. The cost is only a part of why I don't subscribe to it. I suspect I wouldn't use or need all that Adobe delivers. I bought both Affinity and Luminar for $50 each, that's $100 total forever which is less than Adobe for one year.
Another reason is all the problems that Adobe users have. You and many others have posted in this thread about how good Adobe support is, but if that really was the case why are there so many posts about Adobe problems? If you counted up all the posts about Adobe problems and counted up all posts about problems with all the other PP programs combined, I don't think the difference would be that great. Adobe problems might even outnumber the others.
About buying the Leica, I could say that I bought with all the money I saved by not subscribing to Adobe, but that wouldn't be true. It's a gift I gave to myself for being old
.Mac
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