I have rented a Canon 5DS for a week. I took 10 shots and went to look at them in Photoshop CC Bridge. I have 16 GB RAM and plenty of SSD and hard drive memory. After trial and error cache adjustments I can view the thumbnails but still cannot view the files in Preview. I can open them in ACR and Photoshop. I have updated all the Adobe software. Everything works fine for my 7D Mark ii files. Could use help here! I expected everything would take longer with the larger files but I only took 10 shots and it has been a couple of hours screwing around with them.
Check to make sure The Minimum Camera Raw plug-in version is 9.0 or higher.
All of my Photoshop CC apps are up to date. Camera Raw is version 12.0. Note my laptop does the same thing although the symbol in the preview page looks different in the preview frame there is still no picture displayed.
ggab wrote:
Check to make sure The Minimum Camera Raw plug-in version is 9.0 or higher.
Thanks for the tip but I keep all my apps updated. Bridge is version 2020 and camera raw is 12.0
ggab wrote:
What was the cause?
Probably embarrassed to say.
BuckeyeBilly wrote:
Probably embarrassed to say.
No need to be embarrassed, we have all done "silly things".
We all learn from each others mistakes.
Not embarrassed at all. Rental camera was not set to RAW files but to the highest quality JPEG and I did not notice. Now why those files would not display I don't know, but since I only shoot RAW the issue is moot.
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