jdm Loc: Cape Cod

Hi, all!

I have just moved my Lightroom files from an old 2010 MacBook Pro to a new 2019 MacBook Pro machine. After a 1-hour plus wait on Adobe's tech support line and some manual rebuilding of my Collections, I can now see all images. However, some (not all) photos display "File cannot be found."

I dread calling Adobe again and hope you awesome Hogs might have some ideas on what's gone wrong.

Many thanks in advance for your advice.

Regards,

JDM

CHG_CANON Loc: the Windy City

LR knows the "absolute" path to each individual file. So, the files must reside at exactly the same places, by name and folder structure, on the new computer. Your missing images should have a small exclamation point in the upper right corner. If you click that icon, you should get a pop-up to 'locate' the file. In that window should be the old location that tells you where to go to find the old file on the old computer. If these images have already been copied to the new computer, you can use the <locate> button to navigate to that new location. If you work from the All Photographs view of the Catalog, when you update the location of one image, all images in the same folder will be updated automatically.

bsprague Loc: Lacey, WA, USA

Paul's reply is spot on.

Calling Adobe on the phone is no longer the preferred method of support. My guess is that it is too hard to find enough people to hire. Again, that's a guess.

Adobe instead provides "online chats". You type and they type back. They can, with your OK, run your computer remotely. I've never used it myself, but reviews are generally quite good.

You should be able to initiate a chat here: https://helpx.adobe.com/contact.html

jdm Loc: Cape Cod

Thank you so much! I’ll give this a try this morning.

jdm Loc: Cape Cod

“No longer the preferred method of support” is an understatement! The automated voice that answered my call told me it would be 37 minutes of wait time; one hour and 7 minutes later, my call was answered by a gentleman who had a very heavy accent and was extremely difficult to understand. He became noticeably annoyed by my lack of technical skills, and soon said he had to end the call so he could help other customers. Not what I call Customer Service.

Thank you for your advice. I’ll give the online chat a try.

via the lens Loc: Northern California, near Yosemite NP

Hi, it is important to always know where you keep your images and to use a routine. This way it is relatively easy to locate any missing files as you can simply go to that place and look for the file. I'm sure you understand that LR does not "keep" your files, but instead simply links to the files you tell it to link to. Perhaps you have files scattered around, on your desktop, an external hard drive, etc. and these files were not moved. I use a "main folder" approach and then all of my other folders of images goes into this main folder as subfolders. This would help me to find an image on the hard drive if I needed to.

jdm Loc: Cape Cod

I gave this a try from “all photos” to “locate” and then “find nearby missing photos” and did locate the file in which the images reside on the external drive of my new computer. I get as far as clicking on the correct file, yet the “select” button at the bottom of the screen remains grey-ed out. Any ideas? Many thanks!