lesdmd Loc: Middleton Wi via N.Y.C. & Cleveland

Someone on Uglyhedgehog reported issues with Adobe Creative Cloud Desktop App after installing MacOS Catalina. After my update, the app will no work nor can I re-install or update it.

I have followed Adobe directions:
* Used their uninstall app
* Used their Cleaner tool. Some confusion here. Do I clean everything on my computer related to Adobe?, only software related to Creative Cloud ?, just opt to clean whatever is related to the Desktop App?
Since I am not clear on what is removed when the clean command is applied I have opted to clean only the Desktop App for concern that I don't want to mess with everything else that is working OK.
* Restart the computer and then reinstall the desktop app results in failure shorty after installation begins.

Apple has announced a Catalina update that I hope will solve the problem(s). If it does not, or if you have a fix, it will save me the dreaded phone call to Adobe where I expect to be kept on the phone for a very long time while they refuse to believe I have already followed directions.

Thank you for any help offered.

John_F Loc: Minneapolis, MN

Catalina is 64-bit architecture. If your Adobe product is 32-bit, it can not open. Same for your other softwares.

tommystrat Loc: Bigfork, Montana

I have a Mac with the Mojave OS. I have been getting popups that say that some of my software and apps will no longer function with future updates to the Mac OS. When I looked at the "updates and enhancements" that the 8+ gig Catalina promises, they seem to deal overwhelmingly with streaming services, cloud-based applications, music and video updates, etc. - NONE of which I will ever use! And updating an OS always seems to involve hours of tweaking and praying just to get the stuff I already have to work under the new OS. My system works just fine with what I have, so I will not be updating to the Catalina OS - If it ain't broke, I ain't gonna fix it...

burkphoto Loc: High Point, NC

READ THIS:

https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html

If it's old, it's probably not supported. If it's not supported, it probably won't work on Catalina. If you remove ALL the old stuff, and freshly install the latest versions, they'll probably work fine.

https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html

smf85 Loc: Freeport, IL

You need to completely uninstall Adobe (clean everything) most likely something in the uncleared parts is causing the problem.

My update install of Catalina crashed at the first load of the updated system - wouldn’t even boot under the recovery console. The clean install that followed went smoothly. I had a same day back of Mohave and only restored the data and the downloaded installation files. A new installation of Adobe, Nikon, Microsoft, etc. went smoothly. Currently running without issue.

Which brings me to a thought - upgrade of an OS that has major changes tends to be problematical at best. Non-operational at worst. Such has been my experience.

burkphoto Loc: High Point, NC

Clean, fresh systems and applications always work better, in my experience.

When I can, I just replace the startup drive, install the new system, and install the latest versions of everything that still works. Then I migrate my data back from the old drive, which I file in a fire safe.

The result is usually a speedier computer. I always try to double my storage when I do that. And I buy an enclosure for the old drive. I can always re-start from the old drive, if needed to run old software.

Theresa Thompson

I had Mojave and updated to Catalina. I primarily use my laptop for photo editing. I’m a REAL beginner. After the update, I couldn’t get my pics into LR Classic. After talking to tech support, was told needed to update to the newest version of Catalina. Okay, I can do that right? Nope not enough space on the drive. Googled how to clean up the drive. Deleted everything I felt comfortable deleting. Still not enough room. Called tech support. With their help, I found third party software that I wasn’t using. (I think) Finally had enough space. Downloaded updated Catalina and now things are as they should be. .....so, IMHO, call tech support.

Theresa Thompson

I had Mojave and updated to Catalina. I primarily use my laptop for photo editing. I’m a REAL beginner. After the update, I couldn’t get my pics into LR Classic. After talking to tech support, was told needed to update to the newest version of Catalina. Okay, I can do that right? Nope not enough space on the drive. Googled how to clean up the drive. Deleted everything I felt comfortable deleting. Still not enough room. Called tech support. With their help, I found third party software that I wasn’t using. (I think) Finally had enough space. Downloaded updated Catalina and now things are as they should be. .....so, IMHO, call tech support.

burkphoto Loc: High Point, NC

When you fill a drive that full, you need another one! If it’s a non-replaceable internal drive, move your user files to an external drive and run all your software on the internal one.

Always BACK UP your entire drive before an operating system upgrade. It gives you an easy way to avoid problems!

NCMtnMan Loc: N. Fork New River, Ashe Co., NC

This isn't really an update. It is a new OS version that will only run 64 bit applications. Apple has chosen to not give you any backwards compatibility to run 32 bit apps even in a virtual mode until you can get 64 bit versions of your apps.

G. Crook Loc: Linden, TX

Knock on wood, I installed Catalina when it first came out. I have a 21” iMac. No issues with download/installation, no issues with any of my apps. All seem to work flawlessly.

CaptainBobBrown

Here's the thing to understand about updates and new releases of anyone's software: The quality control groups in any company, no matter how big and well funded, can only test against a finite combination of applications and operating system configurations. For Microsoft this problem is compounded by the infinite variety of hardware/driver combinations. For Apple this is less of a problem but still there because components like drivers, app loaders, and other small code pieces might not be the same combination as tested by the developer's QA department before final release.

Thus, it is really impossible for your particular combination of hardware/software to get an absolute guarantee of working correctly right off the bat with a new release. Add to that the fact that software by it's very nature as a work of human logic always has bugs.

As I've noted before here in threads about problems running Adobe's products under Catalina, Apple warned us over a year ago that Catalina would be 64 bit only and Adobe deliberately elected to not upgrade it's desktop products to meet this necessary change in order to induce customers to move to their new subscription based business model. They could have but they didn't. Don't blame Apple for this.

Switching code to be all 64 bit from a 32 bit model is easy and would be in the customer's interest. Adobe chose to jettison any customer who wants to take advantage of 64 bit architecture but not pay Adobe rent for their software. That's a big reason why so many of us are moving away from Adobe for post processing software to 64 bit products like ON1's Photo Raw or Luminar.

This isn't something new to the industry. The industry went through this in the switch from 8 bit to 16 bit to 32 bit memory models and just wait until we're all running quantum desk tops when we do it all over again.

lesdmd Loc: Middleton Wi via N.Y.C. & Cleveland

I believe smf85 is closest to the solution. I am and was well aware of the conflicts with 32 bit applications and am pretty certain that the Adobe Desktop App (which was working in Mojave) is 64 Bit. I think, at minimum, I will have to "clean" everything Adobe (including versions of Photoshop that go back to CS5) before I will be able to install the CC desktop App.
Before i go there, I am still awaiting the IOS update and an eventual phone call to Adobe to guide me through the process.

Incidentally, does anyone know the consequences of operating my CC Apps (Photoshop and Lightroom which are currently working flawlessly within my needs) without the Adobe Desktop App functioning?

burkphoto Loc: High Point, NC

The system has been 64-bit for a decade. They have essentially emulated or accommodated 32-bit code ever since. Users get “nag” dialogs when starting 32-bit apps on the last two operating systems!

For at least two years, Apple has said they would do this. There are numerous ways to work around this change.

cjc2 Loc: Hellertown PA

I have updated my MacBook Pro to Catalina and have only a few issues. Lightroom runs fine, with just a couple of minor issues which are not problems. I have a driver issue with a card reader that the manufacturer is working on. Overall, everything is good. I do plan to wait a bit before upgrading my iMac Pro as it is my PP machine and essential to my daily life. I'll upgrade that in a couple weeks, I'd guess. Be sure you are using 10.15.1 which is the latest version as Apple has already released an updated version. Best of luck.