Missing Adobe apps: I use Adobe's creative cloud app but my Lightroom CC and Photoshop CC have gone missing . Checked the specs of my computer but they seem OK and this problem started...

Hammer Loc: London UK

I use Adobe's creative cloud app but my Lightroom CC and Photoshop CC have gone missing .

Checked the specs of my computer but they seem OK and this problem started before I updated my Mac to Catalina .

Is there a logical answer to this or are Adobe trying to confirm that I am a lousy photographer ?

HELP !!!!!

repleo Loc: Boston

Hammer wrote:

I use Adobe's creative cloud app but my Lightroom CC and Photoshop CC have gone missing .

Checked the specs of my computer but they seem OK and this problem started before I updated my Mac to Catalina .

Is there a logical answer to this or are Adobe trying to confirm that I am a lousy photographer ?

HELP !!!!!

You may have to sign into Adobe CC again. Have you paid your subscription? I think they have a recurring charge to your credit card but if you changed your card number recently it may not have gone through.

jeep_daddy Loc: Prescott AZ

Hammer wrote:

I use Adobe's creative cloud app but my Lightroom CC and Photoshop CC have gone missing .

Checked the specs of my computer but they seem OK and this problem started before I updated my Mac to Catalina .

Is there a logical answer to this or are Adobe trying to confirm that I am a lousy photographer ?

HELP !!!!!

Catalina has be problematic and may be the cause of your problems. Call or Chat with Adobe and see if they can help.

. . . and Macs are supposed to be easier and simpler that a PC! Ha!

John_F Loc: Minneapolis, MN

Catalina is 64-bit architecture. Your Adobe apps are probably 32-bit and not supported by your Mac OS.

bkyser Loc: Fly over country in Indiana

The credit card not going through isn't it. I moved, and the credit card address changed, and I didn't change it in my adobe account, so the card was declined. My programs all stayed there, I just couldn't access them until I updated my card information so it showed as the same address that my bank has on file.

The whole 64 bit vs 32 bit explanation is suspect. I'm fairly certain that all the CC apps are backwards compatible. Not sure about elements, or stand alone products.

Resqu2 Loc: SW Va

Catalina runs both Lightroom and Photoshop just fine. Maybe reinstall the whole Adobe CC program.

Screamin Scott Loc: Marshfield Wi, Baltimore Md, now Dallas Ga

A call to Adobe is in order....

Sinewsworn Loc: Port Orchard, WA

Resqu2 wrote:

Catalina runs both Lightroom and Photoshop just fine. Maybe reinstall the whole Adobe CC program.

I reinstalled and my problems just disappeared! It only took about 30 minutes ( complete uninstall-reinstall). I have really slow dsl service-lucky to get 4 down on good days. Then downloaded Catalina-no issues!