Damaged Sony rx10 111
Jun 21, 2019 10:40:58 #
My Sony was damaged inside when I fell at a waterfall. The aperture stays at f/16 when in aperture mode, changes at first in other modes but can't be adjusted. Otherwise seems to be okay
and in looking at the camera no damage seen. I left it at camera repair shop in Atlanta, Ga.
and they find "good bit of damage inside" and quoted $320 repair. Should I repair and can I assume camera will be as good as new? The repair shop has been in business 45 years. Would appreciate opinions, experiences,etc.
and in looking at the camera no damage seen. I left it at camera repair shop in Atlanta, Ga.
and they find "good bit of damage inside" and quoted $320 repair. Should I repair and can I assume camera will be as good as new? The repair shop has been in business 45 years. Would appreciate opinions, experiences,etc.
Jun 21, 2019 11:11:00 #
My thoughts: Since a new RX10 III costs $1298 I would say yes. My rule of thumb with stuff - if it costs more half of a new product, then buy a new one. $320 is far less than half and sounds very reasonable. If you do repair run the camera through a bunch of functions to confirm it is operating as designed. “As good as new” well, that is open to interpretation:)
Jun 21, 2019 11:12:42 #
CSand wrote:
My Sony was damaged inside when I fell at a waterf... (show quote)
That seems to be a $1300 camera so $320 seems reasonable. But why didn't you take it to a Sony repair facility? If you did then ignore that question and know that it will be good as new and most authorized repair centers have at least a 90 day warranty period.
Jun 21, 2019 11:22:54 #
Greetings CSand. My original DSC-RX10 also suffered irreplaceable water damage from falling into backyard swimming pool. Never again! That was the word from official Sony repair station. I replaced it with a RX10-III (my good find at $850, slightly used, on the internet), only to have it unfortunately later suffer a fall to the ground- whereupon the internal mechanisms were damaged. I took it to a local Camera repair shop in Glendale, CA. The repair estimate was bumped up ($300) when it was discovered that more internal parts had to be ordered. Once the parts came in from Sony, the repair was done in quick order. My RX-10 III has worked well. My takeaway from those two lessons was: 1. Be careful with water, as most Sony's digital cameras aren't rated for underwater use/water exposure, and 2. Your local repair station (near your hometown) should have the wherewithal to repair with genuine Sony parts, if not send them directly to Sony Repair for needed repairs. Good luck.
Jun 21, 2019 11:34:38 #
Dave327 wrote:
My thoughts: Since a new RX10 III costs $1298 I would say yes. My rule of thumb with stuff - if it costs more half of a new product, then buy a new one. $320 is far less than half and sounds very reasonable. If you do repair run the camera through a bunch of functions to confirm it is operating as designed. “As good as new” well, that is open to interpretation:)
Thank you Dave. So far all are advising as you are. Seeing that you are in Duluth, the shop is at West Atlanta Rd., Smyrna- Camera Service Company, Inc. Truly in a dumpy spot. I would think they have been there since opening.
Primarily a Nikon dealer. All have been nice that i have met or spoken to. Thnks again.
Jun 21, 2019 11:43:08 #
jeep_daddy wrote:
That seems to be a $1300 camera so $320 seems reasonable. But why didn't you take it to a Sony repair facility? If you did then ignore that question and know that it will be good as new and most authorized repair centers have at least a 90 day warranty period.
Jeep Daddy, thank you for your reply. To my knowledge, no local Sony repair facility. To save time I am trying to work face to face with repair tech. I will ask about warranty. Thanks for advice.
Jun 21, 2019 11:50:42 #
tonybear wrote:
Greetings CSand. My original DSC-RX10 also suffere... (show quote)
Appreciate your thoughts. Mine didn't hit the water. I held on to tripod at risk of my own injury. Fell on curved rocks, camera took what I thought was light hit and I hit back of head plus received a hairline fracture to pelvis. I am fine, just aggravated as I carefully take each step. Probably going with advice to repair. Thank you.
Jun 22, 2019 05:57:54 #
Jun 22, 2019 08:14:05 #
Do you have an insurance policy that might be of help in this matter ? And yes $320.00 is reasonable for a repair of this nature....dare I say actually a low figure if the internal damages are severe. I think you'll be okay with them given your meticulous attention to details as I read your multiple responses to the queries from others here. Good Luck and please let us know the results of your adventure and be careful around rocks and wet places....haha.
Jun 22, 2019 10:08:39 #
Blair Shaw Jr wrote:
Do you have an insurance policy that might be of help in this matter ? And yes $320.00 is reasonable for a repair of this nature....dare I say actually a low figure if the internal damages are severe. I think you'll be okay with them given your meticulous attention to details as I read your multiple responses to the queries from others here. Good Luck and please let us know the results of your adventure and be careful around rocks and wet places....haha.
I sense that you are a kind man. I spoke with the shop and gave them my "go ahead". They issue a 3 month warranty as Sony Repair does. Will call me once into the camera if fee will be different but from experience expected it to remain as quoted. We will see. Will update in supposed 7-10 days. Oh, plan to insure all equipment asap.Thanks for your thoughts.
Jun 22, 2019 13:06:15 #
GeneS
Loc: Glendale,AZ
Many home insurance policies will cover damage to electrical equipment and such items on a trip. Some credit cards do also.
If you did a trip on a credit card check your benefits.
If you did a trip on a credit card check your benefits.
Jun 22, 2019 13:25:28 #
jeep_daddy wrote:
That seems to be a $1300 camera so $320 seems reasonable. But why didn't you take it to a Sony repair facility? If you did then ignore that question and know that it will be good as new and most authorized repair centers have at least a 90 day warranty period.
Never had to send a camera to Sony Authorized repair, but have had several experiences with consumer electronics, and I wouldn't send them anything ever again. I think they rush things and just hit the high spots, and are unresponsive to unfixed problems.
Jun 22, 2019 14:19:06 #
Several years back Camera service company repaired my Nikon D80 Top LCD screen. The were great to work with. Professional prompt and reasonable cost. I highly recommend them
CSand wrote:
Thank you Dave. So far all are advising as you are. Seeing that you are in Duluth, the shop is at West Atlanta Rd., Smyrna- Camera Service Company, Inc. Truly in a dumpy spot. I would think they have been there since opening.
Primarily a Nikon dealer. All have been nice that i have met or spoken to. Thnks again.
Primarily a Nikon dealer. All have been nice that i have met or spoken to. Thnks again.
Jun 22, 2019 16:50:09 #
CSand wrote:
My Sony was damaged inside when I fell at a waterf... (show quote)
I would try to balance the uncertainty of the repair job vs. buying a a replacement new or factory refurb model. One of the best repair facilities in the country is tempecamera.com. (AZ) You might consider getting another quote from them. >Alan
Jun 22, 2019 18:34:10 #
I would certainly and seriously consider repairing it. Not being familiar with you shop, I'd suggest making sure they warranty their work for some time after the repairs are done and accepted by you.
--Bob
--Bob
CSand wrote:
My Sony was damaged inside when I fell at a waterf... (show quote)
If you want to reply, then register here. Registration is free and your account is created instantly, so you can post right away.