Back to Basics
Apr 9, 2019 18:19:09 #
I like to journal when my hubby and I travel. I've got Adobe's Photography Subscription for LR and PS, and have discovered that Spark Page is a great way to create daily journals and Portfolio as a good location for keeping them all together.
Oh, yes, before I retired, I was an application support manager; my team was responsible for responding as first line of support for multiple business applications. I tell you this to let you know that I am not afraid of nor unfamiliar with technology, and generally understand when there's a problem.
I was not able to complete a particular action, that should have been a simple one, with Portfolio for several days. I used different browsers and my iPad...completely unresponsive for that one action. I was confident the issue was related to recent Adobe software upgrades; so, I opened a chat with their Help Desk and explained my problem. Well, because it was an issue with Portfolio, I needed to submit my issue by email. Okay. Did that, giving all of my hardware and software version numbers, and describing the steps and error messages I was receiving.
They responded that they were unable to replicate the issue, so I should make sure any plugins/firewall/ad-blockers were disabled. They also asked for screenshots and video of the errors.
Screenshots showing all things disabled and videos showing what I was doing and errors received were compiled and sent off.
I went to make some breakfast, then...DUH! It struck me I had not yet taken the first, most basic, step in resolving an issue: Reboot the computer.
Turned it off, waited half a minute, turned it back on - transaction worked flawlessly.
Red-faced, I went back to the email thread, told them issue had been resolved but was not overly sorry, because I hoped both of us would learn from this!
Oh, yes, before I retired, I was an application support manager; my team was responsible for responding as first line of support for multiple business applications. I tell you this to let you know that I am not afraid of nor unfamiliar with technology, and generally understand when there's a problem.
I was not able to complete a particular action, that should have been a simple one, with Portfolio for several days. I used different browsers and my iPad...completely unresponsive for that one action. I was confident the issue was related to recent Adobe software upgrades; so, I opened a chat with their Help Desk and explained my problem. Well, because it was an issue with Portfolio, I needed to submit my issue by email. Okay. Did that, giving all of my hardware and software version numbers, and describing the steps and error messages I was receiving.
They responded that they were unable to replicate the issue, so I should make sure any plugins/firewall/ad-blockers were disabled. They also asked for screenshots and video of the errors.
Screenshots showing all things disabled and videos showing what I was doing and errors received were compiled and sent off.
I went to make some breakfast, then...DUH! It struck me I had not yet taken the first, most basic, step in resolving an issue: Reboot the computer.
Turned it off, waited half a minute, turned it back on - transaction worked flawlessly.
Red-faced, I went back to the email thread, told them issue had been resolved but was not overly sorry, because I hoped both of us would learn from this!
Apr 9, 2019 19:30:15 #
Thanks for the chuckle... See I'm not technically savvy so if and when anything remotely happens around my computer the first thing I do is reboot. That said if I still drank and had to go thru everything you did to get to the point of rebooting I would have been on a week long binge......
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