Question about Nikon and repairs
Mar 26, 2019 12:47:45 #
Nikon USA, like every other company is in business to make a profit. They absolutely need to do that to stay in business. Their warranty and repair terms are available to anyone BEFORE purchase so they are doing nothing wrong. Instead of trying to shave every cent off your purchase, buy from an authorized dealer, local if possible, and you'll have no issues. This policy has worked well for me for over 50 years. Best of luck.
Mar 26, 2019 13:41:31 #
mas24
Loc: Southern CA
Thomas Firth wrote:
I have an interesting response from Nikon regardin... (show quote)
I'm surprised Nikon stated your camera becomes gray market, when you sell it. The serial number generally determines if your Nikon camera is a USA warranted camera. The two Nikon cameras I own, have expired warranties. However, if I want it repaired, I can spend out of pocket to have it fixed. If, it is a Gray market purchased Nikon camera, Nikon won't fix it period. Your camera is not Gray market. It just doesn't have a transferable warranty. As stated in an earlier thread. Canon, on the other hand, will repair some, or all gray market cameras, out of warranty, if you pay for it.
Mar 26, 2019 13:45:13 #
repleo wrote:
But, if you sell it on to someone else, it becomes gray market.
From the referenced Nikon web page:
"Nikon products that are imported and sold by anyone other than Nikon Inc. USA are considered Gray Market products.
and
"Not eligible for repair service. Not eligible for Nikon USA repair service, even if you want to pay for it."
Nothing vague about that.
Lesson: Never buy a used Nikon product.
From the referenced Nikon web page:
"Nikon products that are imported and sold by anyone other than Nikon Inc. USA are considered Gray Market products.
and
"Not eligible for repair service. Not eligible for Nikon USA repair service, even if you want to pay for it."
Nothing vague about that.
Lesson: Never buy a used Nikon product.
But if purchased from a previous owner of a non-grey market item, that owner did not import it. What then?
(Just asking to clear up the confusion)
Mar 26, 2019 14:20:39 #
A Nikon camera, or anything else they sell, does NOT become grey market when you sell it, IF it was USA to begin with. The IMPORTANT point here is that the warrantee is NOT transferrable, but Nikon USA will work on the product, for a fee, as long as it is a USA item. Anyone who states otherwise just doesn't know. Here's how it works. My Nikon 400/2.8 is a bit over a year old and comes with a 5 year warranty. It is a USA product. If I sell it to you, it is still a USA product, but the warrantee is terminated. Warrantee is valid for the original owner only. Best of luck.
Mar 26, 2019 15:48:02 #
repleo wrote:
Nikon and its ridiculous warranty policy again!!! Why do Nikon owners put up with this protectionist garbage? I will never buy a Nikon and I think anybody who does is a total id.....
No! I won't say it - I'll just shake my head in wonder.
No! I won't say it - I'll just shake my head in wonder.
Get used to it. Our society is being pushed into a disposable one. Own a car? The manufacturer's are trying to monopolize service, but the user base it too large and to vocal. Remember when your TV went on the blink and you could take it to a repairman and get it fixed for a few bucks. Now you throw it away and buy a new one. Sure the new one is half what you paid for the old on,, but it's still a lot more that getting the old one fixed.
The pendulum swings in our system. We are getting near the end of the far right swing. When it swings back a bit it could get better, but face it, solving this problem is possible through regulation.
Mar 26, 2019 15:51:22 #
PHRubin wrote:
But if purchased from a previous owner of a non-grey market item, that owner did not import it. What then?
(Just asking to clear up the confusion)
(Just asking to clear up the confusion)
It is confusing, probably because of a combination of poor translation and an attempt to kill off the service incrementally in order to require you to replace your products with new, therefore increasing profit.
Mar 26, 2019 16:07:46 #
Bill P wrote:
Get used to it. Our society is being pushed into a... (show quote)
But you must think, besides from parts how long does it take the tech to fix your TV? If it takes 1 hour the labor cost plus overhead should be around $100 (assuming the tech makes about $25 to $30 which isn't much). Also most electronic devices designed to be assembled easily but not for easy disassembled.
Mar 26, 2019 19:59:26 #
repleo wrote:
Nikon and its ridiculous warranty policy again!!! Why do Nikon owners put up with this protectionist garbage? I will never buy a Nikon and I think anybody who does is a total id.....
No! I won't say it - I'll just shake my head in wonder.
No! I won't say it - I'll just shake my head in wonder.
I put up with it because I have owned numerous Nikon cameras and lenses since 1966 in Vietnam. Though there has been some hard use occasionally I have never, ever, had the slightest bit of a problem with any Nikon camera or lens, either film or digital. For me they have just plain worked day after day and year after year. Never a problem. For me that is quality.
Dennis
Mar 26, 2019 20:00:59 #
MT Shooter wrote:
What a moronic statement. Clearly you cannot read the english language
You put it much nicer than I would have.
Dennis
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