Canon G7X Mark II - Scratched Lens: I gave my wife a G7X Mark II to take on a trip and when she returned there was a small scratch on the front lens element which causes spots on...

RonMe Loc: San Antonio

I gave my wife a G7X Mark II to take on a trip and when she returned there was a small scratch on the front lens element which causes spots on images when the aperture is stopped down more than F4. I contacted Canon and was informed the camera can be repaired for $299 plus tax and shipping. Since the camera has been on the market for about 2 years, I'm reluctant to spend nearly half the purchase price of a new G7X for a repair. Although I like the camera a lot, I'm thinking I should look at other options to repairing the camera or replacing it with another G7X. Repairing the camera is probably the least expensive option, but I get a touch of the GAS syndrome from time to time.

zug55 Loc: Naivasha, Kenya, and Austin, Texas

Sorry to hear that. This happened to my Canon SX260 about three years ago. I am very careful with my equipment, and I have no idea how this happened. This is why I own a Canon G7 X now (as my second camera). It is a great little camera--it actually fits into my shirt pocket--so I understand why you want to replace it.

There is an interesting psychology about this problem. If you buy the same camera again it becomes a net loss. You are spending $550 for something you already had. Now you could spend twice that and buy a Leica D-Lux 7, and in your mind it becomes an exciting upgrade. And you get to feed that GAS monster for a while.

Architect1776 Loc: In my mind

RonMe wrote:

I gave my wife a G7X Mark II to take on a trip and... (show quote)

Tough call.
I would get the repair if she likes the camera though as you will be saving $300.00.
They will be dismantling it so it will be CLA'd as well.
But if GAS is attacking not much can be done about that.

Picture Taker Loc: Michigan Thumb

The next one put a filter on the lens.

Architect1776 Loc: In my mind

Picture Taker wrote:

The next one put a filter on the lens.

How?
Look at the camera.

Jimmy T Loc: Virginia

Picture Taker wrote:

The next one put a filter on the lens.

Ouch, unnecessary roughness!!!

Architect1776 Loc: In my mind

Jimmy T wrote:

Ouch, unnecessary roughness!!!

You can't put a filter on.

markngolf Loc: Bridgewater, NJ

RonMe wrote:

I gave my wife a G7X Mark II to take on a trip and... (show quote)

You've had several opinions posted, all with excellent reasoning. For me, the decision would be simple.
1. Do I/wife love the camera. If yes, I'd spend the $300.
2. Is there a camera I'd prefer? If yes, when I can afford it, purchase the camera.
Eliminate the financial considerations.

Good luck! Sorry about the scratch.
Mark

47greyfox Loc: on the edge of the Colorado front range

I had a similar experience with a Canon G16 that required a $200 repair a year ago. I wrestled with the same issues including replacement. Cutting to the chase, I repaired since the G16 was rarely available on the Canon refurb site and for twice the repair estimate. What’s different here is that the G7x series is still alive and well for $500. Unless, you or your wife have a yearning for a different camera, I’d take a deep breath and get it repaired. Then, I’d look into insuring your gear; you’d be pleasantly surprised how inexpensive it is and the peace of mind can’t be overstated.

RonMe Loc: San Antonio

zug55 wrote:

Sorry to hear that. This happened to my Canon SX26... (show quote)

Thanks for your thoughts. I went through a thorough evaluation before buying the G7X, so there isn't an obvious alternative at the moment that I'm interested in. I'll probably end up getting the camera repaired.

RonMe Loc: San Antonio

Architect1776 wrote:

Tough call.
I would get the repair if she likes the camera though as you will be saving $300.00.
They will be dismantling it so it will be CLA'd as well.
But if GAS is attacking not much can be done about that.

I'm doing my best to resist the GAS attack, but it's tough!

RonMe Loc: San Antonio

markngolf wrote:

You've had several opinions posted, all with excellent reasoning. For me, the decision would be simple.
1. Do I/wife love the camera. If yes, I'd spend the $300.
2. Is there a camera I'd prefer? If yes, when I can afford it, purchase the camera.
Eliminate the financial considerations.

Good luck! Sorry about the scratch.
Mark

Thanks Mark, I'm leaning towards your option 1.

RonMe Loc: San Antonio

47greyfox wrote:

I had a similar experience with a Canon G16 that r... (show quote)

Thanks for your input. My insurance does cover loss of camera equipment. I never thought about asking my insurance company about coverage for damage, but I will do so.

markngolf Loc: Bridgewater, NJ

RonMe wrote:

Thanks Mark, I'm leaning towards your option 1.

Good luck. Way to go on remembering that your "stuff" is insured. Me too, but I've never had the occasion to put in a claim.
Mark

Sidwalkastronomy Loc: New Jersey Shore

Claim going to cost more in long run for priemiums. No filter posdible?
Cameta worthless now consider it household expence. Just fix it